I was checked out by Sarushti who was amazing she greeted us so politely acknowledged my 7 year as well and offered us to sign up for H & M rewards and helped us get an additional 10 percents off. The deals were great to begin with and the store it self looked and felt very organized!

Very friendly staff and huge men's collection. Unfortunately this location doesn't take online returns for the H&M Home products. The staff at Sherway Garden sent us here as they indicated that we could only return home products at the Eaton Center location, but when we arrived, the cashier told us it could only be done online (even though the online policy and invoice indicates it can be returned to a store). This would have saved us a trip had the information been consistent. The cashier at the Eaton Center location was quite friendly though and I appreciate her assistance.

It's for a younger crowd. I'm more uniqlo style but for the right age group H&M is inexpensive fashion and they used to accept recycled old clothing... Haven't been since the pandemic lockdown so might meed to update if they still do that service

It’s their flag ship next to Dundas square. The store just got renovated I believe a couple a years ago . So it looks really good. From The lights and the design of the store to the collections they keep changing on weekly basis. Def best H&M in Toronto hands down

Huge place to shop for really stylish and budget options for mens/women and kids. This place is right above Yonge and Dundas subway. Very reachable and convenient.

The Asian woman in the fitting room staff is quite odd. I understand if two people aren’t allowed in the same fitting stall, however, what I don’t get is why she only calls out certain people and not everyone else. If more than 1 person isn’t allowed in the stall stay consistent and say that to everyone who is doing it or just shut your mouth.

Bought this beautiful long ribbed dress from H&M! I tried it on and it fit me amazingly! I love it so much. I feel like this location H&M has more stuff than the other location I guess because this location is bigger! Still very beautiful and modest dress😍🙌🏼

The biggest H&M I have ever seen. Besides the regular stuff, you find the household stuff there as well. The perfect interior design with a nice and kind staff. I highly recommend this location of H&M.

The store is nice and tidy and I got a couple of great deals on some basic tops. However the staff are super unfriendly. I asked one person for help and he didn't even look at me, he just grunted. Then when I went to the fitting rooms again the person didn't speak to me, she just took my tops and walked away and then over her shoulder told me to put everything back on the hangers. Maybe they're underpaid?? Probably best to just help yourself here.

Unfriendly staff. I was in a rush, had to buy a swimsuit for my daughter and choose a couple of other clothes. But when I learned at the cashier that there are no discounts and had quickly looked through other items, I was rushed to step away there was another customer behind me. I literarily spent 1 minute at the cashier and was asked to move. No wonder the store is empty. They don't offer any discounts even though there is a Victoria day sale online with 15%-25% discounts.

I've been to the H&M store in Seoul, when they reduce the price 50-60% as I have bought many fine clothes. Even here, however, 70% discount but prices are still high compared to prices in Korea. I see there aren't many clients here. Probably also because people in this city prefer other famous brands.

We came here to purchase clothing for our 6 year old daughter. Plenty of options as my wife was having fun picking out things. Paying was an adventure. From time to time, Metro sells H&M gift cards at a discount. However, these appear to be the paper kinds. These paper gift cards have a difficult time being read by H&M point of sale (POS, which ironically means something else that fits) machines. In order to redeem these gift cards, the sales associate needs to enter the cards manually. Afterwards, they require a manager’s override to process the gift card. Not a big deal, just need to wait. Luckily we shopped early so there were no lineups behind us. Otherwise, it’s a good store with plenty of options.

The lady with a long hair and dark skin was very rude. We looking for my son's sleepwear and she just approaches my son saying not to touch the clothes as it is newly hang. I heard it ,and I find it very rude so we just walk out the store and decided not to buy !!! No customer service at all ! Rude ! ☹️😡

Only place that sells 30 dollar underware that has a massive tag on the inside that is 1. Super annoying and 2. Has risks damage when removing it. Such a large brand name store should be smart and mindful enough to design their clothes better. 1 star, I really urge people to notice things like this push back on small details that large companies clearly have lost touch with.

Excellent prices and nice quality, a good variety of clothes and the sales excellent. The only bad thing is the fitting rooms, they have loose curtains and a lot of people can see you from the mirror.

A good H&M location! Great selection, in multiple sizes. The fitting rooms were the downside. I don't know who designed this rounded curtain fitting room but I could see the people outside in the mirror through an unlosable crack in the curtain. The privacy was lacking. Don't sacrifice functionality for appearance, especially for a fitting room.

This store is like a fashion wonderland. So many choices, all organized and displayed in a clear and uncluttered way. I went to try something on, and the attendant was so polite. He thanked me for trying stuff on (this never happens anywhere) and when I told him I was going to take some of the items, he said, "Oh great!", like he was happy for me, lol. The other staff also seemed happy and though they were working, they were laughing together and seemed relaxed. This was really nice to see. Security is in place but not overbearing or in your way. I will definitely return for more fashion inspiration at this flagship location.

Lousy service. Was waiting in line 10 minutes on a Wednesday afternoon, 2 cashier there did not know what they were doing. 5 minutes later one called a supervisor, who did not notice the line was building up. another 5 minutes later she called a third cashier, not enough to help the line. By hiring under the polically correct policy, H&M is driving away customers. Do you think customers can not tell the difference?

Our go-to for good quality, fashionable clothing at reasonable prices. Kids' clothing, especially, is very high quality and washes well. Women's clothing, as well. Love this blazers and trousers- favourite work pieces. This store is well organized and easy (enough) to navigate, considering it spans multiple levels.

They ran this marketing campaign saying take home to try on and return if they don't fit. Brought two pairs of pants home that didn't fit, try to return them and was told that they were "worn" and that "we can't accept those for return". Bait and switch marketing tricked me into 'buying' two pairs of pants that were too small. I had just signed up for the loyalty program as well, but now I won't ever be shopping at H&M again, which is a shame because I liked their products. But my hand is forced... would you put up with fraudulent marketing? I'll be convincing as many friends as possible of this as well, and contacting the BBB.

You are not allow to try clothes which is understandable with the Coronavirus but if clothes don't fit you and they are on sale you don't get return. You are forced to buy something else even if you don't need anything else or you don't like anything. Instead at Joe Fresh you can try clothes on and you can buy them and even if they are on sale you get a return. That's why I say caring about the clients in these difficult times.

I haven’t went out to shop in a mall since quarantine started, so it was weird to see so many security guards which I didn’t mind. However, the moment I walked in, I saw the security guards running around as if they were chasing someone but they seemed lost. I ignored it and went on my merry way, at the time I was wearing a side tie top and it started getting loose so I found a mirror to retie it. And that’s when a security guard stood right beside me and stared at me the entire time I fixed my top. I asked if she needed something and she just ignored me and stared. I’ve never felt so uncomfortable at a mall in my life, horrible experience. Never going back

H&M is a popular fashion retailer that offers trendy clothing at affordable prices. They have a wide variety of styles, making it easy to find something for any occasion. The store layout is usually organized, making it relatively easy to navigate and find what you're looking for. However, the quality of their clothing can vary, so it's essential to inspect items carefully. H&M is an excellent option for budget-conscious shoppers looking to stay fashionable without breaking the bank.

My favourite H&M They carry H&M home as well. I buy my underwear and bra since they have lots of options. 2stores and always clean

This is a nice location with pretty good selection, good prices and sales, and nice staff. The only thing I was unhappy with was the privacy in the fitting room. The fitting room stalls only use curtains, so there is a lack of privacy to an extent. Someone almost walked into my room not realizing... thankfully I was just trying on a jacket.

I was surprised with huge variety of displayed merchandise at Toronto downtown branch I can always find nice things to buy at a good price at H&M

Shout out to Clavin in the home department who was so damn nice and helpful!

Good selection of clothing. enjoy coming here. good prices.

What happened to quality clothing hm? Literally pieces of garbage from this store. Landon, in Peterborough is such a joke of a manager. They really need to hire some educated people, and improve their merchandise on all levels. Zero point shopping there anymore.

Great atmosphere and mostly helpful staffs. Fashionable and affordable clothing for everyone.

Cheaply made items. Seems to offer clothes for very thin/skinny people only. Rude staff.

3 stories of H & M and shopping. It is a lovely store. The layout is nice and spacious. Nice shopping experience.

This is a huge location. The staff was friendly and helpful. However, not all of the changing rooms were open and the lines were too big at the ones that were open.

H&M The big branch of store on Eaton Center it's located on three levels and there was all kind of clothes foe kids and men and women. The place was clean and the stuff was kind and helpful. There was a little crowded and there was a line to pay. The price is firm and the quality and quantity of goods are acceptable. I recommend it.

I like the rate of change in the collection at this particular outlet. There is a shuffle of clothes displayed on the rack, almost, every other day. I dig the color palette of their clothes. It's often very preppy and casual. The price is affordable. The staff is sweet and helpful if you are respectful especially the ones in charge of changing rooms. The rooms are kept quite clean and they smell nice. The place itself is accessible. It is right on the side of the mall metro exit and in front of Yonge Dundas square. Can't miss it. There are two eaton mall elevators right beside the store.

I was trying on the items and asked for a different size of a shirt which I picked from the rack. All the sizes were there, but the girl who went for the S.W.A.T literally said it was an online return. I had to go down to pick the size by myself. I didn’t want to ask her to go check again but I work at H&M too, so I know how the price tags from online return look like. That was a dishonest customer service from that staff, and I am disappointed with her working behavior.

I went in this evening to do a quick exchange around 7:00pm. I asked the cashier in the womens section (brown girl I think she’s Pakistani or something. She had the accent as well) where on the floor I can find the item I was trying to exchange. She literally rolled her eyes and told me “I don’t know go ask someone working in the fitting room.” I was in a rush and didn’t have the time to discuss this with the manager, but thankfully the sweet manager or assistant manager who was by the fitting room helped me with my item. She was a lovely lady and I wish they would train their employees to have this type of customer service. That’s all.

Great selection compared to other locations. But the customer service is non existent. No greeting or even acknowledgement from staff. The fitting rooms are not private because you can see people in the reflection of the walls.

I frequently order and purchase things from H&M, particularly their home line. Yet, I find this location to be a bit of a mess with abrasive employees. I went in for a return and to pick up a couple things. I initially couldn’t find the item I was looking for with no employees in sight besides on cash. Then when I went to make the return (only had the return label as my package was missing the slip) the cashier was quite rude and rushing me and trying to touch the app on my phone to pull up the order QR code despite me doing so quite quickly. When it came to the purchase I was making the one item was partially missing and damaged, I had found it in the sale section without an adjusted price. When I asked what it could be discounted the cashier didn’t give me enough time to explain that additionally to one parting being missing, there were also damages. The manager didn’t even give it the time of day and offered 15% off something that half of which was missing or damaged.

Nice variety of products. As a graphic designer, I found it a bit hard to navigate the store. Could have better signage.

I love that they have clothing attire for almost every occasion and their pricing is not so bad. I love their winter collections and will most certainly be back. I recommend

This place isn't bad. They have sections of clothes. It's worth the visit

I went to this location today to do a return and the customer service was excellent. The management was also very efficient. I have been to numerous stores in the city and this is the best one. I would highly recommend to shop here!

My recent visit to H&M was nothing short of disappointing, with a significant issue that left me regretting stepping foot in the store. As soon as I entered the men section, I was greeted by an overwhelming and unbearable aroma. The store had a foul smell, making it difficult to focus on shopping or trying on clothes comfortably. The unpleasant odor was pervasive throughout the entire store, and it significantly detracted from the overall shopping experience.

nice clothes, however the manager there has little brain capacity left it seems. Went in to return some UNOPENED under garments and she just started reading a text. Can’t be returned for “hygiene reasons” what hygiene reasons when it’s UNOPENED

Organized and with a good variety! The staff are helpful but for a better experience, I suggest not to go in rush hour. Do not forget to check all the prices on the website before purchasing in-store.

The biggest issue I have with H&M is the company they choose to work with to deliver packages . Every single time I order from H&M my package is sent out with Purolator. A company that makes customers have to pick up their orders more than half the time. I’ve complained to a H&M representative agent and they basically said they couldn’t do anything about that. Why isn’t the customer able to choose who they would rather deliver their goods? I just had to make one call to Amazon and Purolator will no longer deliver my things yet H&M can careless and simply offer refunds but that’s not fixing the on going issue.

The check out counter person was rude and in no way helpful. I know they are paid poorly but employing people lacking people skills and professionalism is not good for business.

My recent trip to this store was a real letdown. While I was checking out the products, the security staff's behavior was downright irritating. It felt like they were playing tag, tailing me closely when I walked in, and then one of them rudely cut in front of me at the checkout. To make matters worse, this staff member tried buying a shirt without even bothering to check the price, only to get declined for being too expensive. The attempt to save face just added to my frustration. Unfortunately, these antics pushed me to leave this store without buying anything. Despite the store having some decent stuff, the unprofessional behavior of the staff seriously soured my experience. Management needs to address these issues if they want customers to stick around.

I went buy store closed due to Covid-19.

Convenient the store The clothing is perfect fits

Modern, big, and everything I want I found here. Incredibly expensive for what it is, but I'm not complaining.

This H&M is located in the Eaton center just at the Dundas square. It is a big store with a good collection of clothes and apparels. Their prices are reasonable and competitive. We like this brand because of the quality of the products. So far, we have positive experience at this store. We actually come to this place quite frequently as to get access to the mall. Outside H&M, you will find some gathering and events that make you feel lively. I would definitely recommend this place.

If clubs to reopen , this is where I would go to get disposable clothing I'm talking about V neck and crew neck tops for $5 if you really need a cheap pair of jeans for a special occasion that you're probly gonna throw out or spill something on, this is where you would go because it would cost you under $20 for an outfit. Places like this are essential in this economic time period during the pandemic this store was the 1st to open their flagship store and stay open when stores reopen. They all were able to open during the end of phase one

Good service

It's good place to buy your daily casual dresses both for men and women. You can buy t-shirt starting with $7 with different varieties. Good collection of jackets, caps trousers are there. You can find few home decor stuffs but it has very limited varieties. I visited during Covid, they have proper sanitization process for visiting customers. Good to visit.

Known does not know

Staff helpful, clean.

good clothes and good price

This H&M location is superb. Recently renovated and expanded, this store is the largest H&M I have ever seen and it includes H&M, H&M Man, H&M Kids, and H&M Home branches all in the same store. There is always a great selection of products at affordable prices. If you are looking for clearance though, you should try another location as this location doesn't typically have much clearance options due to its high-traffic location, dependancy on tourist revenue, and iconic status in the Eaton Centre. Overall, a fantastic H&M location and a great place to find new clothes, shoes, and home decor.

Love h and m

Never went into store just passed by.

A good selection of clothes.

This H&M has so much stuff that doesn't come to Montreal so I really liked it. Cashier was a really nice asian girl.

Beautiful store with everything neat and tidy. I found everything I wanted. Cashier very pleasant and helpful.

Bad return exchange and return policy. Prices not great either. Prefer Zara any day

Good price but clothes are more casual than uniform . Good for youth only

This flagship store of H&M in downtown Toronto has excellent selection and prices that are as good as you could get.

Just went to browse..what's new. But the store has very good prices, specially before Christmas.

Need to improve signaling to get around the store. Selection is good but couldn't find a single orange kid's t-shirt

A lot of clothing but im upset with how cheap the clothing is made. I guess you cant complain for the price. Although it can be pricey at times.

(Translated by Google) It has collections of beautiful and affordable clothing. (Original) Possui coleções de roupas bonitas e acessíveis.

Had such a good experience here my very first time with one of the cashier's. She is so incredibly sweet and made my day better. I wish I knew her name but, if the cashier who talked to me about Pokemon happens to see this add me on Insta @aeolosaurus! You are awesome! Definitely a 5 star experience in terms of customer service. Also, selection is huge and my friend and I both found what we were looking for. Awesome experience overall.

I am generally very fond of this brand H& M. Eaton Center, H& M collection is pretty good. I like it .

The staff is always helpful - but it would help if more staff were available to help. Sales are good ; quality is good too. I like H&M because they are tailored for a small fit. My son is tall and slim.

(Translated by Google) kindness (Original) 친절

(Translated by Google) Good clothes (Original) Buena ropa

Bad customer service

Poorly customer service

Terrible service

Awful!!

Good place for shopping clothes!!

While this store has nice options being a black women shopping I felt super uncomfortable in there. There was a round face, average height, beer belly security that literally followed me around. At first I thought I was making it up so i decided to go to the top floor only to see him behind me. Won’t be going back there. If you are black just expect to be followed.

Sept 26 - warm day outside and i was in the lookout for new pair of black denim pants. H&M are always reliable when finding the items you bought several years prior. The reason for the star deduction is because the space is not big enough between customers and also the fact that there was an alarming amount of people inside

Clean area and you can choose any clothing you wanted to buy

They have a huge variety all styles clothing men and women in just one place .

Opened fitting rooms would be great and the home decor is overpriced.

One of my favorite clothing store in Canada, always fits well.

Big store

Nice products at H&M Home and reasonable priced

Helpful staff

Shope there if you re trendy and skinny