3/5 Samantha H. 1 year ago on Google
We
have
been
to
this
centre
a
few
times
for
conventions.
Generally,
we
have
a
great
time
and
the
overall
experience
is
great.
I'm
not
sure
if
the
human
traffic/flow
plan
is
created
by
the
organizers
of
the
events
or
the
staff
at
the
centre,
but
I
have
to
say,
it
needs
improvement
for
accessibility.
For
context,
we
were
there
for
Toronto
Comicon.
Once
in
the
shopping
area,
there
is
no
way
to
go
down
to
the
main
lobby
floor
without
going
outside
to
the
far
end
for
re-entry.
Most
guests
can
take
a
quick
escalator
down
and
remain
indoors.
This
needs
to
be
fixed.
We
are
generally
very
understanding
and
patient,
but
we
became
frustrated
and
angry
as
each
security
staff
we
encountered.
We
kept
pointing
to
the
lobby
and
the
area
we
could
see,
saying
"we
want
to
go
right
there",
but
the
staff
kept
directing
us
to
accessibility
entrance
to
use
the
elevator,
which
we
kept
saying
we
did
not
need
and
we
just
came
from
upstairs.
Apparently,
we
needed
to
go
to
that
entrance
anyways
even
if
we
didn't
need
the
elevator,
but
we
did
not
know
due
to
poor
communication.
By
the
time
we
got
to
security
who
could
help,
we
were
angry,
and
they
were
getting
the
brunt
of
it.
Unfortunately,
those
guards
were
condescending
and
dismissive,
and
need
to
be
trained
how
to
de-escalate
a
situation.
I
know
that
they
are
busy
and
trying
to
move
people
forward
quickly,
but
when
you
don't
listen
to
the
problem
and
say
"I
know
you're
frustrated,
but
listen..."
It
doesn't
move
things
faster;
you
can't
expect
an
angry
person
to
listen
when
you
won't.
As
we
finally
got
back
outside,
I
heard
the
security
guard
say
to
herself,
"I
hope
your
kids
don't
grow
up
to
be
like
you."
Which
stopped
me
to
confront
her
again
and
of
course
I
didn't
handle
it
well
(though
it
could
have
been
much
worse)
because
I
was
upset.
None
of
this
was
personal,
and
we
really
are
sorry
that
these
last
people
received
the
brunt
of
our
anger,
but
if
you're
being
paid
to
be
there,
show
a
little
compassion
and
empathy,
and
for
goodness
sake
DON'T
ESCALATE
AND
MAKE
IT
PERSONAL.
We
were
mad,
but
we
didn't
insult
her
like
that,
which
was
disgusting
and
further
wasted
time
and
energy
of
all
parties
involved.
The
rest
of
the
day
went
wonderfully
thanks
to
the
other
guests
and
the
rest
of
the
security
staff.
For
those
visiting,
great
place,
be
give
yourself
extra
time
if
you
have
accessibility
needs,
come
prepared
with
extra
patience
in
case
staff
can't
give
you
correct
info,
empathy
and/or
patience
(again,
most
staff
are
wonderful).
There's
plenty
of
food
options
nearby
if
nothing
is
provided
by
the
organizers
of
your
event.
Bathrooms
are
plentiful
and
clean.
Some
of
the
rooms
have
blind
spots
from
large
posts,
so
if
you're
event
involves
looking
at
a
stage,
arrive
early
to
get
a
good
seat.
For
the
centre,
put
your
best
staff
at
the
doors
(the
ones
who
know
how
to
deal
with
angry
people)
because
it
takes
time
to
listen,
but
it
takes
longer
if
you
don't,
and
find
a
way
to
improve
accessibility.
You
can't
tell
me
that
what
minimal
services
are
provided
are
good
enough.
