Today we had an amazing day tour to Niagara Falls. Everything was wonderful. The time flew by with all the sightseeing. I would definitely recommend Airlink if your looking for a great day trip to the falls. Make sure to ask for Haroon, he was our tour guide and he was great! He answered all our questions and was so warm and accommodating. Even told some funny jokes. Thanks Harron and Airlink for the wonderful day!

It was a wonderful experience to see Niagara Falls.We were picked up by 8:30 from our hotel in downtown with a group of 10. We first did maple syrup tasting and then went on the boat. Anyone going to Niagara Falls should do the boat cruise. You will not regret it! The tour guide shahzaib was polite and gave enough time to look around and take pictures. I highly recommend this company for Niagara Falls.

In my personal view, the “luxury” Niagara day tour from Toronto that we did with Airlink was truly disappointing. We expected better given the high reviews this company has on both TripAdvisor and Google Reviews but perhaps we should have paid closer attention to those who also gave lower ratings. My expectations of what constitutes a “luxury tour” was based on recent experience with many tour companies based in Vancouver, Canada and Europe (Reykjavík, Iceland in particular) who charged similarly. During these tours in Vancouver and Reykjavík, it’s not uncommon for our tour hosts to frequently check in on our comfort levels, occasionally stop at shops for refreshments, (in some instances) offer complimentary snacks and/or drinks, provide fast WiFi from the get-go and even have surprise stops at points of interest outside of the itinerary. AirLink missed the mark on a lot of the above. We got the above and more from a tour company in an expensive city on a similarly-priced tour that wasn't even marketed as "luxury". Airlink's minibus wasn’t the most comfortable either. For the record, pickup was just as arranged (agreed to pick up at 10.30 but driver arrived too early). I tried to make the remarks here as constructive as possible but in future, there should be more clarity on what's in the "luxury tour", irrespective of the price. The business response to some recent negative feedback here on google is surprising. Shouldn't it be more on the sympathetic side rather than the defensive-confrontational side? - makes customer service look better. We also found a large chunk of the journey to be lacking in terms of engagement with the overall tour group. We were expecting a more immersive storytelling and commentary element to the tour. It would have been more interesting if the tour had more history (including First Nations history) other than the very brief one we were given, more information on the geology of Niagara, and some more interesting facts about Niagara and Toronto. The overall poor interaction made certain parts of the tour truly uninteresting. I think it would benefit the company to send some of their people over to somewhere like Iceland (or maybe even within Canada like in British Columbia), do a luxury tour with a top-rated tour company there that charges at a comparable price point, take some notes on how to provide a more memorable experience to guests, and then apply anything learned over to how Airlink do tours in Ontario. Admittedly, I found our guide during the day, Haroon, to be very friendly and also funny. There’s also no denying that the Niagara Falls are spectacular. Having said that, the tour we were provided was not luxurious at all and there’s definitely a lot of room for improvement to bring it up to something more luxurious (at a bit of a cost but worth it to make the tour more "luxurious" as originally marketed, as per the above suggestions in paragraph 2 and 4). Just my personal view, although still grateful for the service provided, I personally wouldn’t recommend AirLink as a tour company to take you to Niagara (as it stands). You may be better off spending your money on another company or arranging transport to Niagara yourself. Also disappointed in how AirLink responds to more recent, negative customer feedback. I expected better conduct from a highly-rated company. Haroon was amazing. It's a shame the tour wasn't as luxurious as originally marketed and reactions to negative feedback shouldn't be taken personally. Negative feedback can be frustrating to deal with, but the business should respond to feedback in a more friendly manner, even really negative ones - amiability is at the heart of the tourism and hospitality industries after all.

We took a tour today with Haroon. We got text updates before he arrived to let us know there was a slight delay. We got picked up at our hotel. Haroon was very professional and knowledgeable. He had lots of interesting facts for us, which was great. He made our trip to Niagara Falls hassle free. Would definitely do this tour again if in Toronto.

We got the AirLink Tour from Toronto to Niagra Falls and would definitely recommend it! The views at Niagra are incredible and our tour guide Shahzaib really knew his stuff telling us all about the hydro electric power of the falls and the differences between the American & Canadian sides to the falls.

A great way to see Niagara Falls while visiting Toronto with door to door hotel service. Flexible packages let you decide what activities to do. Highly recommend the boat ride into the Falls. Shahz, our driver/guide was kind and helpful. We recommend this service vs. taking the train..

The day tour to Niagara is a great experience, definitely worth it. So many little stops and gems on the way you get to experience that you probably would miss going on your own. The view of the falls from the restaurant was amazing and the food was really good. Our tour guide Haroon was great! He was super knowledgeable, professional and accommodating. Would definitely book a tour with Airlink again.

Our ride with Shahz was great! He’s very professional and welcoming. He explained the different spots we were visiting in lengthy details which was really appreciated. You can tell he loves his job and people. Thank U to him for making our trip memorable!

Our host Shahz took us to Niagara Falls via maple syrup tasting (which has a great gift shop). You have about 3 hours at the Falls. Most people included the boat in their package - be sure to take some nice photos first because you will get wet. Alternatively you can just do the original package and opt to do other activities, I recommend Journey Behind the Falls. The return trip is long, so bring snacks, or purchase them at the Farmers Market.

Best tour I have been on in a long time! Small group of about 20 people. Lots of time for exploring and all the experiences. Haroon was amazing. Super helpful and quick. Went on this tour alone and not one issue. I felt like I had my own friendly chauffeur .

We had an amazing trip with Airlink Tours. Our Tour Manager Shahz was very informative and prompt. He picked us up right in front of our hotel as requested! He was So patient and kind to everyone on the tour. This was our first time to Niagara Falls and he met every expectation. We appreciated the commentary Shahz gave and we could tell he was very well informed on Niagra History which made our day trip complete! We will definitely use Airlink tours again and hopefully have Shahz as our guide!

We really enjoyed our visit to Niagara Falls. The boat ride got very close to the falls, so the spray was intense. I'm glad they supplied rain ponchos. We had plenty of time to do everything we wanted.

The Tour to the Niagara Falls was awesome! Haroon picked us up at the appointed time and was a very pleasant driver. Niagara Falls was really beautiful. Here we had enough time to look at everything in peace. You should definitely book the tour with a boat ride. Here you see everything even better. I would book the tour via Airlink again at any time!

Shaz is a very person and excellent professional. He helped us all the time we needed. Was kind and gentil. It was very nice to spent the day with Shaz and Airlink.

5/5 service. Haroon was one of the best tour guides I ever had. Friendly, understanding, and very kind! Best time I've had so far in Ontario!

Thanks Haroon! You made our lives easier working through all the logistics for seeing several attractions on our day tour with buffet lunch at the Sheraton , boat cruise and helicopter tour, maple syrup tasting and scenic lookout. Couldn’t have done it better.

Harpoon was a great tour guide for our trip to Niagara Falls. He had the balance of information and humour just right. The experience was great with a good mix of boat ride, maple tasting and free time.

The most amazing day spent experiencing Niagara Falls, Canada side. An unforgettable helicopter ride followed by a very different experience on The Hornblower boat. All organised by Haroon - Airlink

Once in a life time experience! I am so glad I had a chance to come see Niagara Falls. Would totally recommend especially our tour guide Haroon he made our experience better, explained the falls very nicely and took us to see the a clock afterwards.

The tour was amazing! Love the boat ride around Niagara falls! Our tour guide, Haroon, was clear and concise in briefing us about the history and facts about Niagara falls. Overall, the tour was worth booking.

Haroon was super cool and knowledgeable! He made the day so easy with buying our boat tickets, orchestrating lunch, and directing us where to go. We enjoyed our day! Highly recommend!

A full day trip to Niagara covering most of the things that Niagara offers including the boat ride at the base of the fall. It was nice & pleasant experience with comfortable ride from Toronto. Pick up from both downtown and hotels near Pearson airport. Young guide/ driver always eager to answer questions & having fairly good knowledge of the place. Recommended!

I love the experience 🥰🥰🥰 Driver Haroon is kind and is a great tour guide... I would recommend Airlink Niagara Falls Tours ...

Amazing experience, our tour guide Haroon was excellent and I can recommend him to all other visitors who want to visit Niagara Falls.

Excellent tour of Niagara Falls! Haroon was a great tour guide and organized our trip very well. Highly recommend!

The package was great. Shahz was an amazing tour guide. Some things you just cant control were the weather and the traffic from Downtown, however he made the experience very exciting and organized! Thank you,

Enjoyed my day long tour of Niagara Falls and the surrounding areas. Our guide Haroon gave factual information on all locations, answered all our questions and even had jokes. We got to see the Falls up close on our boat ride. We visited the Whirlpool lookout and The Maple Place which gave us a free Maple Syrup tasting and even has a wonderful gift shop. Great experience!

Thanks so much to Haroon, the tour guide! His amazing enthusiasm and local knowledge made the entire trip enjoyable and interactive. Highly recommend this Tour Group to ensure you have an amazing experience visiting the Niagara Falls ☺️

Very professional, friendly, educated & outgoing. Our tour guide Shehz made our experience that much more great. We loved everything about the tour! I highly recommend Airlink Niagara Falls Tours, as my tour was very comfortable and enjoyable.

Great way to spend a day. Our guide Shahz was fun, patient, and knowledgeable. He made sure we all were well taken care of at each stop.

Tour was good. Only thing it could have started earlier as we didn't get back to our hotel until 7pm. Niagara Falls is spectacular, thank you mother nature. I'm not lying about this review. I had to post before I left the bus as Haroon was so pushy for all of us to write on here and we would receive a mug otherwise.

We just had an awesome day with Shaz at this tour. He explained everything and was flexible with the stops offered (We wanted to spend some extra time at the falls and skip the first sightseen). He also offered some wifi at the bus and took some pictures of the whole group which is always appreciated. Would totally recommend this tour!

Great experience at Niagara! Plenty of time to take many pictures and ask questions. Our tour guide Haroon seemed very passionate about his job and is quite knowledgeable about the falls and surrounding area. Definitely recommend the tour and Haroon as the guide!

Haroon provided us a fantastic Niagara Falls bus tour. We especially loved the maple syrup tour. It was a super tasty treat. The bus was very clean and Haroon was an amazing tour guide. I fully recommend Airlink Niagara Falls Bus Tour and we plan to book another tour with him next year.

Great tour guided by Shahz from Toronto. He took the time to explain everything during the trip and also in tourist places. His passion and service-oriented makes a difference. We really enjoy the visit to Niagara Falls despite weather conditions!!!

Excellent experience all round: our guide Shahzaib was very friendly, knowledgeable and polite. The falls themselves were of course spectacular - we had multiple rainbows and lovely autumn colors surrounding us, too, which made the boat ride and walk around the rim all the more fun. Turns out that a sunny day in November is a great time to visit, as it's not crowded at all. A maple syrup and fudge tasting as well as a visit to the whirlpool rounded the tour off nicely.

this was my first guided tour and my first time in canada and i’m glad i booked this tour! Shahzaib was brilliant kept us up to date on what was happening on the tour and the timings. He was very knowledgeable and telling us the historical facts when we came into niagra. Had a great time maple syrup tasting then finished off at the whirlpool. Would definitely recommend this trip.

It was a wonderful trip not only because of the beautiful views of Niagara, but also because of the good sunny weather and an excellent guide. Haroon was friendly and told a lot of funny facts))) I put this place and the trip 11/10

Our guided tour with Haroon was excellent, and he was very knowledgeable. He explained the day, kept us on track, and ensured everyone had a great time. We had a considerable misfortune and got stuck in the elevator at the Niagara Falls boat tour trying to get back up; we were stuck for 40 minutes and had to get the fire department to rescue us, which was out of Haroon’s control.

Just had the most incredible experience with Airlink Niagara Falls Tours. Our driver, Haroon, truly made the journey unforgettable. His knowledge of the area and superb driving skills made us feel safe and entertained throughout the tour. His service was top-notch, and his friendly demeanor added to the overall experience. He's a solid 5 out of 5 stars!