1/5 Bonnie B. 3 months ago on Google • 20 reviews New
I
recently
bought
a
new
phone.
The
staff
seemed
knowledgeable,
but
they
really
didn't
know
what
they
were
talking
about.
I
asked
if
a
model
took
an
SD
card,
and
the
manager
confidently
told
me
it
did.
It
was
hard
for
me
to
tell
with
the
phone
locked
into
the
anti
theft
mechanism.
It
wasn't
until
he
rang
me
up
(an
expensive
purchase)...that
he
realized
it
did
not
take
an
SD
card.
The
employees
tell
me
that
I
can
store
stuff
in
the
cloud.
Of
course,
I
can
store
stuff
on
the
cloud,
I
am
aware.
My
question
before
purchase
was
NOT
if
I
"can
store
stuff
on
cloud?".
My
question
before
purchase
was;
"does
it
take
an
SD
card?".
My
new
phone
phone
also
felt
immediately
hot
to
the
touch
upon
turning
it
on
at
the
counter.
When
I
pointed
out
how
hot
the
phone
was
(like
battery
was
over
heating),
the
manager
assured
me
it
was
just
"heat
from
his
hands."
This
phone
has
had
3
instances
where
it
felt
hot
to
touch.
When
I
went
back
into
the
store
to
talk
about
issues
I
had
with
purchase,
the
employees
were
very
(SNL
not
yet
ready
for
prime-time
players,
Lilly
Tomlin).
"We
are
the
phone
company.
We
don't
care.
We
don't
have
to."
So
due
to
the
staffs
overconfident
lack
of
knowledge
about
the
limited
amount
of
product
they
sell;
I
am
now
stuck
with
a
product
that
does
not
function
they
way
I
needed
it
to.
I
would
recommend
going
to
a
different
store
front
for
your
T-mobile
needs.