1/5 Lissette S. 1 year ago on Google
Where
do
I
begin
with
my
terrible
review?
How
about
literally
the
moment
we
stepped
foot
on
the
property.
When
we
checked
in,
everything
seemed
fine.
But
when
we
got
inside
our
rooms,
everything
was
wrong.
We
went
to
the
front
desk
and
told
them
our
rooms
had
the
incorrect
number
of
bedrooms
per
suite.
My
family
and
I
had
planned
this
trip
months
in
advanced
but
we
were
told
by
the
front
desk
woman
(Najindra,
clearly
hates
her
job)
that
those
rooms
were
not
available.
We
requested
two
2-bedroom
suites
but
were
only
given
1
and
the
other
room
was
a
1-bedroom
suite.
The
front
desk
manager
then
came
and
suggested
we
share
the
king
bed
that
was
in
the
1
bedroom
amongst
3
grown
adults.
Unreal.
The
rooms
were
paid
for
so
naturally
we
demanded
exactly
what
we
paid
for!
Then,
WE
were
the
ones
that
said
we’d
go
eat
somewhere
to
give
them
time
to
figure
the
rooms
out.
When
the
rooms
were
ready
(hours
later),
they
still
did
not
give
us
the
right
rooms
but
we
were
so
fed
up,
we
took
what
they
gave
us.
And
what
they
gave
us
was
a
room
infested
with
ants.
The
only
person
I
can
say
something
nice
about
was
our
waitress,
Sylvia.
She
was
fun,
caring,
and
hardworking.
She
was
very
sympathetic
about
our
ordeal.
Now
let’s
fast
forward
to
check
out
(more
like
us
getting
kicked
out).
Check
out
is
10am
but
our
ride
service
wasn’t
picking
us
up
until
2pm.
We
asked
the
front
desk
the
day
before
if
we
could
extend
our
check
out
and
were
told
yes.
So
now
its
the
next
day
at
11am
and
someone’s
knocking
at
the
door.
When
I
opened
the
door,
Jeanette,
the
housekeeping
manager,
immediately
asked
why
we
were
still
in
the
room.
I
explained
to
her
that
we
were
told
we
could
stay
until
2
when
our
ride
was
coming.
She
then
rudely
responded,
“I
don’t
know
who
told
you
that
but
my
entire
staff
is
on
the
same
page.
You
need
to
get
out
the
room
or
the
next
call
I
make
is
security.”
I
have
never
in
my
entire
life
been
spoken
to
that
way,
especially
by
someone
in
the
hospitality
business.
I
was
so
shocked,
I
didn’t
even
argue
back.
I
told
her
we’d
start
packing
immediately.
Not
more
than
5
minutes
later,
there’s
another
knock
on
the
door.
This
time
it
was
security,
Walter.
This
man
had
the
audacity
to
accuse
me
of
disconnecting
the
room
phone
after
speaking
with
Jeanette.
WHAT.
Their
phone
rooms
were
working
on/off
the
entire
stay
but
suddenly
that’s
MY
fault?
Between
these
two
encounters,
my
anxiety
was
so
bad.
I
had
anxiety
diarrhea,
ON
VACATION.
That
should
never
happen.
Overall,
I
loved
Aruba
but
was
absolutely
disgusted
by
Paradise
Beach
Villas.
Seriously,
save
your
money
or
free
week
time
share.
Not
worth
it!
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