1/5 Leaon W. 1 year ago on Google
I
feel
it
necessary
to
leave
this
review
after
the
past
year
and
a
half.
It
has
been
a
varied
and
frustrating
experience
which,
most
importantly
of
all,
has
and
continues
to
directly
negatively
impact
the
life
of
one
at
least
one
of
it's
patients.
Receptionists
As
the
first
point
of
contact
I
feel
that
receptionists
do
have
a
hard
time.
Some
people
are
unreasonable
from
the
outset
and
it
can
be
difficult
to
maintain
a
neutral
and
professional
approach.
However,
the
approach
of
the
receptionists
at
Poverest
is
distinctly
inconsistent.
I
have
been
told
that
I
require
a
basic
signed
letter
of
consent
from
my
father
to
be
able
to
discuss
his
medical
situation
and
records.
My
father
has
dementia
and
I
am
one
of
the
people
on
his
Power
of
Attorney,
yet
I
have
had
multiple
receptionists
tell
me
that
a
signed
letter
is
required
and
Power
Of
Attorney
isn't
enough
(?!).
This
has
at
times
meant
that
I
couldn't
remotely
book
appointments
for
my
father
or
find
out
when
he
has
them
booked,
yet
on
other
occasions
I've
been
able
to
amend
appointments
as
needed.
This
ridiculously
inconsistent
approach
only
delays
getting
care
where
it
is
needed.
I
wonder
if
the
rules
receptionist
abide
by
could
be
amended
and
better
clarified,
but
I
would
also
encourage
common
sense
and
at
least
a
little
empathy
for
family
members
simply
looking
out
for
the
best
interests
of
unhealthy
relatives,
especially
those
with
the
implicit
trust
and
authority
of
a
Power
Of
Attorney.
GPs
The
approach
of
doctors
at
this
surgery
borders
on
malpractice.
This
seems
like
an
exaggeration,
but
I
can't
think
of
any
other
way
to
phrase
it.
As
an
isolated
example,
one
doctor
is
supposed
to
have
a
particular
specialism
and
yet
my
mother
has
been
left
to
suffer
with
an
"ailment",
that,
as
far
as
we
&
a
liver
specialist
at
Kings
can
tell,
should
be
straightforward
enough
to
deal
with.
She
is
left
in
discomfort
daily,
sleeps
badly
and
everyday
life
is
made
much
more
challenging,
all
with
the
underpinning
of
recovery
from
multiple
liver
operations
(which
can
also
be
sourced
back
to
this
surgery).
The
doctor
in
question
has
left
my
mother
in
this
condition
for
MONTHS
and
she
is
still
waiting
for
a
resolution
so
she
can
try
and
heal.
Left
any
longer
I
expect
that
other
symptoms
will
arise
and
complicate
the
situation.
She
has
seen
at
least
two
other
GPs
at
the
same
surgery
who
have
failed
to
refer
her
or
assist
with
this
current
problem.
This
is
in
the
wake
of
further
negligence
preceding
this,
where
my
mother
was
left
with
2
liver
cysts
that
could
have
been
easily
dealt
with
ahead
of
time,
but
were
left
resulting
in
ascites,
symptoms
more
commonly
associated
with
alcohol
abuse
(my
mother
hasn't
had
a
drink
in
years
and
hardly
drank
anyway),
multiple
visits
to
2
hospitals
and
compound
symptoms
that
are
still
being
dealt
with
now.
One
GP
had
the
sense
to
send
my
mother
to
A&E
stating
that
she
'looked
pregnant'
&
that
he
'couldn't
examine
her
in
that
state'.
Doctors
at
the
surgery
seem
unwilling
to
commit
to
face-to-face
consultations,
despite
a
clear
need
for
them
in
certain
situations
and
have
failed
to
make
practical,
helpful
and
logical
recommendations
in
good
time.
It
feels
like
they
have
directives
they
are
trying
to
adhere
to
that
are
certainly
not
in
the
best
interests
of
their
patients.
I'm
unsure
of
whether
this
experience
is
a
reflection
of
the
NHS
or
the
consequence
of
failed
duty
of
care,
but
having
seen
some
of
the
outcomes
I
felt
in
necessary
to
post
this
review
as
a
warning.
This
is
not
a
witch
hunt
and
I'm
not
calling
for
heads
to
roll,
but
I
post
this
as
a
warning
to
anyone
that
has
to
use
this
surgery
or
it's
doctors.
Be
patient,
keep
calm,
keep
trying
&
encourage
staff
to
maintain
their
duty
of
care
to
the
people
that
depend
on
them.
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