Absolutely not worth the money my husband pays for our membership. I reported a concern about rope hanging down a week ago. They havent fixed it but tied it up into what is a massive strangling hazard for young children. Soft play also filthy as per photo. Staff mostly disinterested. Cafe staff completely ignore you when you go to order, i had to walk away as lady just kept her back to me despite me asking if she was serving. Shower gel containers always empty as are many of the hand gel stations. what does our £200 fee go on exactly?!

What a disgraceful and unethical company. My son joined this organization at the end of August 2023, and despite his dedication and outstanding performance, he was let go after just two months. During his short tenure, he excelled and even received several personal reviews from new clients. However, it's clear that this decision was discriminatory, as my son, who is black, seems to be a victim of an 'old boys club' mentality. This is particularly disheartening because my wife has been a loyal member of this club for over 20 years, and we always considered it a family-friendly place. But it has become evident that the working environment is hostile for people of colour. Unless you're in a service or maintenance role, there seems to be no room for upward mobility for black individuals within the club, largely due to the toxic atmosphere fostered by some members of the organization. I urge other customers to consider whether they want to support a club that tolerates such discrimination and unfair treatment of its employees. Your hard-earned money is better spent elsewhere!

Have you seen the prices for this gym, just shy of £200 if you want the diamond membership. All that just to be surrounded by thousands of chavy kids from the area when you are trying to relax by the pool. The world has truly gone mad.

Unfortunately I had a terrible experience with Adam, he suspended my membership saying that I have kept my belongings in a locker for too long and had previously warned me about it and I told him I was going to move my belongings. I just needed time to buy an appropriate bag in order to do so and I did only for him to suspend my membership a day after I brought a bag in and removed my belongings. He says that I keep my belongings there for Months but the truth is: he cannot prove it. Even after telling him on a Thursday that all my belongings would not be seating in a locker he still suspended my membership and told me that it was pending an investigation but never told me what’s the investigation about? I told him I could give him all the times I was in and out the gym so he could check his cctv that I brought an empty bag in and left with it full and came back the next day with it full but he totally ignored me basically screaming on my face like an annoyed crazy person. I have a feeling that Adam is trying to punish me as I once told his colleague Corine to take my belongings back to the dressing room since they took it out of the lockers and placed inside black rubish bags. I felt extremely uncomfortable and humiliated since they were touching very personal things like underwear!! plus I felt as if they wanted to make a point by putting my things inside a black rubish bag so since that day I have Adam talking to me in a very unpleasant tone and Corine making comments with other staffs while I walk past. Rude, disrespectful and unprofessional management from Adam. We are a family of 7 members who have already given notice to leave David Lloyd for good. I spoke to the head office only to hear that those matters are dealt with at my local club so I felt frustrated as who I’m supposed to talk to if the management at my local club is causing a fuss out of absolutely nothing and taking matters personally? Awful experience that I never want to have ever again! I’m going back to my old gym for £300 less every month! It’s more than 3K savings per year and that’s only for 3 of us! My sister and her family will leave also. I was a member at a different gym for 7 years and never had a single issue ever so I’m going back there.

Prices are rising, but standards are slipping. The gym floor has a heavy toxic masculine energy, with a few aggressive people treating it like a home gym. People also seem annoyed with each other, asking 'Are you new here?' like they own the gym itself. The reason for the two stars is for the staff, who are always friendly despite having to deal with all types coming into the club.

Every time I use the female changing room there is a cleaner often blocking the cubicles and sitting chatting on her phone or eating. My monthly fee for this club is £219 which doesn't really match! I'd love someone to contact me about this complaint please! Thank you for the offer of someone being in contact and I would appreciate this. I am back today Tuesday 8th at 6pm and again today's cleaner is sitting with her legs up on her phone and eating a bag of food. Obviously this is not being managed! The changing room, showers and toilets are not clean! I appreciate the comment from David Lloyd that someone will be in contact however 2 weeks on nobody has been!

Had my Hair coloured cut and bouncy blow dried by Megan. Absolutely Amazing! So happy with the service and end result. Everyone in the Salon was so friendly and warm, I felt at home and pampered. Definitely going back!

I’ve just joined and it’s been a pretty poor experience so far. Class instructors have been rude and haven’t taken the time for new people, showers and spa pool were cold the day I brought a guest and they double booked my tennis court. Considering the monthly membership fee I haven’t been impressed. I complained within my two week grace period for cancellation and I still haven’t had a reply despite raising the complaint twice through 2 different channels. It’s not worth getting locked in for a year. That’s what I am now stuck with.

Very poor experience with the sales team in trying to join. The fees at this gym are incredibly high, no negotiation whatsoever, and strong feeling of being treated as number overall. Advice to this company would be giving a little goes a long ways, but the truth is I don't believe this business really cares! My family of 5 and I will look elsewhere, thank you!

0 STARS!!!!!!!!! Thieves operating in the changing rooms which the staff are fully aware of yet do nothing to prevent or help victims, multiple members are having their belongings stolen out of locked lockers. David Lloyd told us to complete a claims form and email an email address, which still 10 days later has no reply. The staff are arrogant & have no customer service skills whatsoever. Just don't waste your money it really isn't worth it

I've been a member for 3 or 4 years but had not been making good use of my membership while working full time. Having recently ( semi) retired I decided to give it one last go and am now fully appreciating the benefits of the huge range of classes available for all abilities, as well as some personal training sessions. Yes, you do have to book ahead for the classes that you want but there's a reason that they're popular! I've found all the staff very friendly and welcoming- including the cafe and reception staff. The recent refurbishment of the gym has meant that there is always something there that I can do where before I found the layout somewhat intimidating. One aspect I would like to congratulate David Lloyd on is the age range of the personal trainers and class instructors - from fit young bods to inspirational older and experienced staff.

David Lloyd Beckenham has to be one of the best clubs I’ve been to! I’ve been a member of large competitor gyms yet they always seem to have some issue, this gym doesn’t in my opinion! Classes are brilliant, equipment is plenty and you never have to wait for a machine. The spa is beautiful and although busy at times, still very enjoyable. The pool is fantastic and I wouldn’t say overly busy and I often come both during the day and evening. Really impressed and worth the money!

Love this gym and come regularly however last visit I had a (very clearly) crispy wasp or bee in my food. The waiter insisted it would have flown in whilst I was eating (this was inside, late evening, and I had been staring at my food the whole time eating it!). They did remake it but I didn’t exactly feel they were particularly sympathetic. Won’t be eating here again Update: I emailed them as requested in their answer and I’ve not had a response. Seems like it’s just a cover for the Google review response

The past two times in a row I’ve visited the spa I have witnessed groups of people in the sauna and steam rooms having loud discussion socialising, talking over eachother and general treating the place like a bar or social club. This is meant to be a place for relaxation and to unwind and de stress but when you bave a group of young boys taking about how drunk they got on the weekend ect. Please put up signs on the front of the sauna and steam room doors. To remind people it’s a place for relaxation not a place to meet up and have a mothers meeting about how the week is going it’s not fair on people who actually want to relax!! Simple “quiet area “ or “quiet , please respect other people” hopefully will do the trick.

Very good gym, don't get me wrong. However, when I told them I had a mini stroke and I can't continue there was no empathy whatsoever and they insisted on making sure they will get their money. Sad...

I went with a friend on pass and was looking to join up. I really liked the atmosphere but the club was really dirty. Cleaners were cleaning the floor and were present but the cardio equipment had lots of dirt and could clearly see that it hadn’t been cleaned for a few days. Liked the relaxation area and the pool was warm, so the spa facilities where good. Showers were a bit dirty too and didn’t work properly. All in all a okay experience but I wouldn’t be joining at this stage due to this!

I recently left the club after being a member for about four years. I left because the communication was so difficult to manage, I found that if they didn’t want to talk to you about certain things they would lie and say staff members weren’t around when they were. The fact they could tell you to use the app to get a call back was a lazy excuse for them to have no interaction or decent customer service. The cafe was always so busy and the food was poor and over priced. The outside pool was so busy in the summer I would keep my distance! The classes were brilliant however, I will miss those.

Spa has been out of order over the last 12 months either partially or completely like now in last few weeks. Gym is overcrowded and every single day new clients are registered, means that always queue to use the instruments. I read the most of the recent feedback’s complaining the same and they are 1-2 star but only repetitive responses. Guys or whoever involved in management, you will lose most of the clients the soon they can search and find any competitor club worth for £160 per month which is more or less £2000 annually. The membership of Some of the high prestigious club in city is more or less close maybe few hundreds pounds more. At least you guys can consider 50% or some discounts of membership for the period that spa is closed or the time you did refurbishment for Female/Male changing room. Why always you expect that clients and members be flexible and undesirable. The Beckenham club membership fee right now is more that other David Lloyd club for what type of facilities? I am a member more than 6-7 years the membership more or less was £100 and now £160. I used to enjoy the club but thinking to leave and join more stable with better management no matter if I have to pay more. I hope this feedback helps you guys for improving your costumer service

Great gym, has the essential equipment. Decent spa area with the indoor and outdoor pool. However, the place is very dirty, disgustingly dirty in some places which is unacceptable for a £169 membership. You can easily see a lot of dirt under the seats, the door handle is rotten, showers aren’t cleaned either. 90% of the staff are teenagers or just under 20, the place is constantly under repairs as everything is constantly getting broken. This club has 8000 members, just this single branch, you’re making millions per month and having this conditions is just ridiculous. Whoever the owner is, they should consider maintaining thus place a bit better considering the amount of money they’re asking for it.

I'm a member at Farnham where there is no outside pool for the kids. This was a great gym with great facilities for the kids mine loved the outside pool

Poor communication and fraudulent sales team. Firstly my membership was incorrectly made to start on 30 September even though I made it crystal clear I wanted it to start on 1 October. I assume this was to meet sales targets and as a result 1 day membership cost was incorrectly taken out of my account. Secondly I was set up on the higher membership (diamond) even though I made it crystal clear I would only be using the Beckenham gym so wanted the Platinum membership. As a result David Lloyd have been taking the higher membership fee from my bank account since 1 October and even though I have asked for my membership to be changed, requested a refund and complained to management nothing has been done. I am extremely disappointed with the customer service at this club!

NHS discount still ~ £100 a month and the place isn't even clean. Staff are extremely pushy to get you to sign up after a tour too, presumably they get commission but if you're taking such a large chunk off my already miniscule paycheck, you could at least keep it clean. Really dated, dingy spa. The classes look decent but for this price, the gym should be sparkling clean and impressive - not barely better than the public one in West wickham.

Alfie was excellent, he showed us around and had answers for everything. He was so knowledgeable in every department which was a big plus and then broke down the membership fees in a straight forward way. His enthusiasm and knowledge of the club made it an easy decision to become a new member of the club.

Alfie was really accommodating and took the time to go through all aspects of the memberships available to ensure we got the right one for us. Looking forward to getting stuck in!

Wow ! and WOW! The magnificent photos really doesn’t do the actual premises justice. I visited the Beckenham branch yesterday and was greeted by the gorgeous and beautiful Samantha at reception and thenn the equally gorgeous and beautiful Corinne who escorted me and gave me the most amazing tour of the entire club and all of its second to none facilities! I actually thought I was on an exclusive spa retreat and on holiday in the most exotic parts of the world! I didn’t want to leave ! The atmosphere and aura was just simply breathtaking, so much so that I’m signing up for absolutely everything! Corinne made me feel so welcomed, exuding such positivity, radiance, vibrance and charisma. Indeed an exceptional asset to your team I’m sure. The facilities are extremely impressive and my only regret is not doing this much sooner! Cannot wait to start my epic and most memorable journey ever!

Great gym, nice facilities BUT i found very disturbing the new process for Guest Pass. From thr simple fill in and signature on a tablet, now they ask you to download their app, give all the private details including your phone number, create an account on their app and guess what ???to add their app in google pay. Can you believe? Incredible.

Beckenham is a family area so you get a lot of kids and parents there especially on weekends so I’d advise going during the weekday which actually isn’t too bad during 5-6pm. Gym is big with plenty of equipment but as it’s located above the swimming pool which is not enclosed, the gym gets very hot and humid which makes cardio hard.

The gym is really well equipped following an refurbishment earlier this year, however, it appears that some members like some of the equipment so much they take it home with them (the Theragun massage guns seem to have completely disappeared). David Lloyd should probably conduct criminal records checks as part of the membership process, or put RFID tags on more portal items of gym equipment, and retail style anti-theft devices at the entrance/ exit to deter theft of equipment which is for the benefit of ALL members. Given the amount it costs to be a member, I would have thought that members can afford to buy their own equipment. The rules state that bags are not allowed in the gym, but as this is not enforced people take bags in and equipment out! There seems to be a lack of gym staff on duty at times which means gym rules such as putting equipment back are not enforced with the result that members are forced to go "hunting" round the gym to look for weights, kettlebells etc, the end result is that the gym often looks a mess. The use of chalk powder by some members doesn't help either as everything gets covered in a white dust. There is no need for chalk powder as these people are hardly elite gymnasts. The club has grown hugely since I joined in 2011. So much so that it is now over crowded on most days and evenings, and that is the problem. There are now TOO MANY members and the ambience at the club has deteriorated as a result. Even with a large car park finding a parking place can be tricky at times (avoid Saturday morning). Speed bumps also need to be put back in the car park as some members treat this as race track. The speed limit is 5mph, not 45mph! These are probably the same people who park in the baby/ disabled spaces, on the double yellow lines, or over two parking spaces. Parking regulations, like gym ones are not enforced by staff. Don't bother complaining as you won't get a response, apart from the automated email saying that DL have received your complaint and the occasional email saying that someone will contact you, but never does. The cafe area looks like an airport lounge and the food seems to be very expensive (from the menu). I have no idea why a health/ gym club is selling meals with chips, a well known "healthy option". Children are not allowed in the adult changing rooms (and have their own changing area) but it appears that some parents are either unable read or just ignore the notices, and don't like being challenged. The changing rooms were supposedly refurbished early this year, but not much seems to have changed. Be very careful if signing up for personal training using the app. Whilst it might be a cheaper payment option (by £2.50), what the app does not do is warn the unsuspecting client that they are in fact signing up for a subscription service with continuous payment authorisation. (There should be a pop-up on the app warning the customer). This in effect means that the client has no control of when David Lloyd takes payment for your session, and even if the card used to pay for the session expires, payments can still be taken, sometimes a week BEFORE the session takes place. The only way to stop this is to contact the card provider and dispute the payment. Lovely outdoor pool, but avoid during heatwaves as it is like Benidorm in the summer, both in terms of numbers of people and culturally; towels on sun loungers at dawn! The club should set aside times in the summer for those people who don't have children to enjoy the outdoor pool without having to put up with other people's unruly offspring. The decision in the summer to limit the outdoor pool access to members only was a good one. The club is supposed to be a "premium" club but no longer has the ambience of one, even if it charges a premium membership fee. Update 1 week after owner post below. No contact from anyone in the management team at DL Beckenham. No surprise at all as they don't care. Have cancelled my membership.

Really nice gym although often crowded. It has a lovely outdoor and indoor pool. The outdoor pool is fab and I have never struggled to get a lounger or a seat anywhere in there in fact.

I just has a introduction tour. One the first look i was thing it is quite small. But it is massive facility. They have numerous equipments. You will not need wait untill someone finish his exercise as they really have spares equipments. Also the Spa are is so lovely. And looks great to me. After the tour just sing in and i can't wait for my first visit. 👍👍

I've been a member here for many years. It must be one of the best gyms in the South East. Just wish it wasn't so expensive BUT if you're a gym person, or enjoy tennis, swimming, spa days and a chance to socialise and get fit then this is the place for you. If on the other hand you only go one a week, or sometimes not even that, don't waste your money and find a public gym like the Beckenham Spa.

Friendly and lovely staff! Great sporting facilities and wonderful spa. Great food at restaurant. I love the swimming pool indoor and outdoor. Very happy member. Thank you! 👏

It was a very enjoyable experience, great for a family too, I could have spent a whole day there enjoying & trying all their activities. The staff were BRILLIANT, Very Warm & Welcoming - keeping it Clean. Just the Outdoor Pool could do with a Clean, too many leaves & debris in there. But other than that, Spot on.

New here, but so far I'm impressed by both the facilities and kindness of the staff. I'm enjoying each visit, including with my son, very much.