Dr. Jeganathan is great doctor from what I can tell. Honestly I don’t see her enough because the wait time to get an appointment is unreasonable. She is kind, smart, considerate, interested in helping her patients and knowledgeable about her field. The administration of the office is among the worst that I have ever encountered in any medical office anywhere, and I have been to a lot of appointments in my life. Honestly, I do not even know where to begin because it’s not one thing. I do not want to comment on any one person because I think it’s a systemic issue, likely from having no pressure at all to improve due to the general state of our health care system but whoever is responsible for the administration of this office, please do better. You have the power to make a real difference. Don’t just settle for inadequate. Putting greater emphasis on proper administration will not just make your patients happier, it will make you more respectable, reliable, recommendable, and yes, likely allow for greater income due to improved efficiency, if that is all that matters to you.

Booking appointments to be seen by your family doctor shouldn't take multiple calls, hours/days of waiting and numerous voicemails. Quite simply, the desk staff don't answer the phones and after leaving messages there seems to be no focus on callbacks. The office website offers an 'App' with appointment booking but it doesnt work and options are very limited...to the point that its basically useless. Can't speak to the quality of patient care or the state of the facility, as I can't even get an appointment booked.

I've been going to this clinic for about years. Over the past 2 years I mostly had phone call appointments with my doctor. Those were satisfactory. Two weeks ago my pharmacy faxed in a prescription renewal. A week after that I was called to make an appointment with my Doctor for Feb 2, he would call between 1 and 4. He didn't. Today I had a stressful and highly unsatisfactory call with a woman whom I could barely understand because she spoke so quickly. She insisted that there was no appointment in the system for me for yesterday. The only way I can get my prescription renewed is to make another phone appointment for next week. That will be 3 weeks since I requested a prescription renewal. This is unsatisfactory! And completely the fault of the receptionist. I am pretty certain that the receptionist I spoke to today is the same one I made the appointment with last week. I have no faith that I will be in the system next week either. She just kept repeating the same phrase over and over. If I want my prescription renewed I have to speak to the doctor. And the only way I can speak to the doctor is via next week's appointment. In the meantime I am out if my prescription and will have to go through a week of no sleep which will exacerbate my situation which is already pretty miserable. The service by the phone support staff of this clinic has been deteriorating over the past few years.

I have a good relationship with my family doctor who is at this clinic. However, it's very frustrating when I try to call and make an appointment with him. If you are lucky enough to get through to the main line, you are on hold for about 10 minutes. It will ring again and then you are put on hold for another 10 minutes. If do not get to the main line, you have to leave a voicemail. Some times your messages are not returned for a few days. When they are returned I am waiting 2-4 weeks to get in to see my doctor. I understand that the receptionists may be busy, but this sort of communication with patients is the most ineffective way. Please try and find a resolution to this problem.

Dr Salhab has been my family Dr for yrs now. And she is the most caring Dr I've ever had. She's listens to you and doesn't rush you, very conscientious and honest and will follow up. Can't say enough about her, yes the clinic is busy but excellent service overall.

Great doctor but you have a better chance of reaching the pope than you do your doctor. The receptionist if that’s what you want to call them never answer the phone you leave a message and hopefully within a week they call you back and you better. hope there’s nothing seriously wrong with you. The system they have does not work, and now they’re moving to Courtice and I’m sure that will be even worse for everyone involved.

The receptionists are the worst. I have to call multiple times to confirm the dates of my appointment and yet somehow they still get it wrong. I’ve had to rearrange my day after finding out that the time I originally scheduled had been changed without my knowledge. I had called yet again on the day of the appointment to find out that the original day and time had not been changed at all. This only wastes the doctors time. They obviously have no respect for the people they work for. This is like the 3-4th time this has happened to me here. Also, they do things like tell you that your prescription has been faxed to the pharmacy even if it wasn’t. The unprofessionalism actually shocked me. Dr. Jeganathan is an amazing doctor who deserves better than this hole of a clinic. Sadly, I am now looking for a new doctor because this clinic has inconvenienced me far too many times for me to stay. I will follow dr. Jeganathan anywhere but here. She is truely a talented doctor. Update: Alternatively, Dr. Jeganathan now books my appointments with her. The only thing I book through the receptionists now are phone appointments. Once again this doc just going above and beyond for her patients!

The receptionist never receives phone call. Asked a receptionist if they have a valid phone, and she rudely replies "what number did you dial?" Obviously the same number that appears in the website! From her reply itself it was clear they don't much care about phone calls! What a clinic! Worst experience!

The receptionists are terrible. Dr. Parameswaren is a lovely doctor who I would follow anywhere but this place is not worth the headache. I just ended my relationship with them after 6+ years.

Unfortunately this was an awful experience. We visited this Walk In Clinic solely because it opened early. We arrive and checked into an empty waiting room. We sat for over an hour and people came and went. What we found out was that the Walk In doctors started later and had their own patients to see and we would be seen ‘when they were able to see us’. If you need walk in help do not go to this location as it will take far too long and the check in people are not very helpful.

My dr is absolutely AMAZING! She always answers every question I have and makes me aware of all possible options for any treatments. My issue, which seems to be a common trend is the receptionist. This isn’t the first time I have had an issue with them. First time they put me on hold for over 30 minutes. I hung up and called again and this time they didn’t even answer they immediately put my call on hold. It took over 2 hours to get through just to make an appointment. Today I called to make an appointment and the receptionist was extreamly rude. She kept interrupting me when I tried to tell her what I was calling for. She kept proceeding to interrupt me and tell me that she wasn’t making an appointment when I didn’t have a “reason” She said that I’m better off just coming into the walk in clinic next week because even if she did make an appointment for me I woulnt be able to see anyone until next week anyways. She was very rude, very high sense of entitlement. Seems like medical trust needs to really invest in some better receptionist. Or some sensitivity training for the existing ones.

As other reviewers have mentioned, the doctors are pretty good but the front desk is from hell. The ladies act like they’re doctor themselves and make a fool of themselves. Why wouldn’t you talk to someone with respect and empathy? Either quit or do your effing job.

I give this place 0 stars. Not only are the ladies at the desk rude and unapproachable but Dr.Dobrinski is rude, doesn’t care about her patients. She shoves you off, she doesn’t let you talk. She walks out of the room in the middle of you speaking. I went in there today for a sore eye and she says ‘I don’t know, maybe an infection or something’ after looking at it for about 1 second. She makes you feel small. I’ve been here for 6 years and today was the last time I’ll ever step foot in that office. Time for a new doctor!

Zero empathy. I did 3 covid tests prior to attending.all negative. had a throat infection and went on 3 days trying to catch an immediate appointment or medication. I was finally given one, the doctor told me to come any time! I still asked what was the earliest, she said 8. I was in so much pain. Not to mention they didn’t open at 8, but 8:15. Furthermore, all of the labs would t open until 9 and the doctors wouldn’t arrive until 8:30(not true either). The nurses made me wait two extra hours, I actually started crying from the pain. Zero empathy from the nurses. It’s disgusting, the treatment and professionalism. They don’t actually care about you. Im Toronto hospitals are always very nice and caring. Here they don’t care. Not to mention the doctors, they always arrive late, or not at all. I am super disappointed from the pain I was out through. Either tell me to come at 8:30 or 9. Don’t leave me waiting for hours “there is nothing we can do” At the time of my arrival, there was a nurse in training couldn't help with ANYTHING, but the other one was gone. More waiting times. It is so sad that this is out healthcare system.

This is literally the worst place to have a family doctor. They mess up every prescription refill. They never get back to you when you leave a message. My son has a disability and whenever I call to get in contact urgently I get told that his family doctor will get back to us soon and then dodges our calls for weeks. Simple paperwork that can be email or faxed, I have to make an appointment to go back in because the doctor never fills it out without being harassed. Cannot wait to change family doctors.

So I show up after they open, have a doctor here and everything...and I'm told that I have to wait an hour for the walk in doctor to see me...at 8am after they opened...the people running the desk wouldn't even tell me where another clinic is to get checked out. The front desk are some of the rudest people I've ever encountered and they're only getting worse. My doctor is in this clinic and they always book me with a ANOTHER doctor, that's if they answer the phone.

I've been calling all day and this doesn't happen just today but alot,, I've been calling all da to try to make an appointment with my doctor and it's important. A cyst that expanded in size rapidly. This unprofessional ignoring of the telephones at reception whome not answer the phone calls Because this independently egotistical attitude or policy driven rampage will not answer the phone. I have left messages and nobody returns phone calls until 2-3 days later and which is why I learned to call 15 times in a row and to my dismay nobody answered the phone call , this is being a weird weird person at the phone... It's just weird..

Worst reception I have ever dealt with. No one answers the phones and when you leave a message you get a call back about 20% of the time. My Dr missed a phone appointment once and he’s usually really good. He called a few days later and I missed the call. The message said call back please but once again no response. I expressed my frustrations politely and now no one returns my calls. I want to know how to report this as they need to be audited as this effects peoples health and should not be tolerated.

Oshawa should be proud to have such a young talented doctor,Dr Jeganathan took me on as a patient ,after a medical emergency,she is ,sincere,understanding,direct and firm,a true professional ,and helps me understand things on my level for the long recovery.

My doctor retired and I ended up with Dr Dobrinsky back in 2016. I left this practice due to disorganization. Dr Dobrinksy forgets to give proper requisitions and even declined to fill out my son's vaccine card during the first wave of the pandemic even though she gave him his vaccine during that appointment. I've been chasing her to fill it out for the past year as I have a different family doctor now and he cannot sign it off because he did not administer his 6 month vaccines I'm sooooo stressed out . Do yourself a favor and stay away from this place.

Difficult to get appointments and Doctors never bother to call you again, if you miss the call, they are not carrying any moral responsibility. My entire day just gone in jus calling these guys It is very stressful & they don’t call back provisions

The website and Google business page say they open at 8am. I wanted to take my sick six year old to any clinic that opens the earliest to us, which is how we ended up at this one. Upon arriving at 8:15 a.m., we were asked to wait until the walk-in service at the clinic began st 9a.m. We waited an hour until 9:15 am when I had to ask reception for an estimate on the wait time. They then asked us to wait for a callback for a room to open. I explained that I'm working from home and wouldn't have waited here if I'd been informed that it would take this long (there are many other clinics and our family doctor in the area). We only came here because they falsely advertised their urgent care opening at 8 a.m. They also seem to be annoyed by our presence. I do not reccomend this clinic. We are so uncomfortable and uncared for here. Finally by 9:20, we were called to a room and asked by the nurse if we had an appointment??? I said "no -- your website says your walk-in starts at 8?" She said "oh yeah okay". Then told us to wait for the doctor to come see us in the exam room. At 9:30 the doctor came in the exam room and said "wow you guys were here early! The walk-in doctor isn't here today" I said "I would've left if your receptionist said that" and he said oh we will be quick. He then told me we had to go get another PCR test done even though we boty hust did them 3 days ago and they were negative. And we are both fully vaccinated. I explained we are just trying to see if my son needs antibiotics or an inhaler. He's had congested coughing for a week and based on his medical history, he might need one. The doctor was so arrogant. "I'm not just going to give him antibiotics without checking him." LIKE I HOPE NOT SIR!! who says that?? He finally sends us to pharmacy next door who said it will take about 10 or 15 to fill the prescription. I said we could wait because I didn't want to repay for parking if I had go come back, but I'm really anxious because I have a work meeting at 10am. It's 9:45 and I'm hoping that we will make it in time because we live so close. But this has been a horrible experience. All just to get my son healthy and back in school. I absolutely do not reccomend thus clinic to anyone. Expect the official patients there. They were taking very good care of them. DO NOT WALK-IN

I visited this clinic for walk in clinic as I had fever and cold and a severe headache. As it was walk in I had to wait 2 hours . One of the nurse took me to the room and there I waited another half hour. And when I asked someone where is the doctor they are like they will be with you once they see other patient. Thenafter I left the hospital and no one even cared to ask or bothered about me. I was about to faint any minute. Worst hospital and staff. I will register a complaint against this hospital and staff. I will also recommend never go to this hospital if you are going as walk in.if we are walk in are we not supposed to treat. Worst experience in Canada. Very bad.

Absolutely despise the reception at the old office and the new one. Idk who they think they are to ask why i need to see a doctor in front of an open concept office of people. That's between myself and the doctor. If Dr. K wasn't amazing. I'd go somewhere else. 😤

The office is not organized, and if you have complex needs or require someone who is attentive to your care, then this isn't the place for you. A couple years ago I ended up needing a referral to a neurologist and it was sent to the office a month after I was referred by the hospital. I received no call, and for 7 months the referral sat in my file because they "hadn't seen me" that year and I needed to see my doctor before they could send the referral. When I did, Dobrinski argued with me that the referral wasn't actually a referral, but made the mistake of reading the title of the form out loud to me for the first time. It said "referral" and was sent along. Since then I have tried to have myself unregistered from this office 3 times and am still a patient of theirs, so I cannot use the provincial database to find another doctor in my new city. My last attempt was June 10th, and today I was told that they needed a written statement. Dobrinski is not a doctor that inspires trust, unless I am the exception. Every appointment feels like she's trying to break the world record for shortest appointment. This often results in me being spoken-over, being misunderstood, watching her become visibly frustrated, and being (in my opinion) over-medicated. One time I asked for a small adjustment to some medications and the pharmacist ended up having to call the office to make sure the doctor wasn't mistaken in tripling my dose. Maybe I don't know medication, but almost 4 years later and I haven't needed to take that particular medication at that dose yet. This isn't a person or a place that I trust with my care. Now you might be thinking "Then why didn't you leave?" because I have to have a family doctor to do anything beyond antibiotics and bloodwork, and frankly finding a doctor is really hard. Hopefully they won't charge me an arm and a leg to get my info for leaving this review, hahaha! But people need to know what to expect. If you have you're low-maintenance or have your medications and need someone who will get you in and out, Dobrinski is fine. If you don't want a relationship with your doctor, that's okay too and she might be a great fit. But if your situation is complex, evolving, scary, confusing, or you need to feel heard, then you're better off looking elsewhere.

Very disorganized. I began coming here in March and signed up with a family doctor when I found out I was pregnant. They never knew who I was, or why I was there. My family doctor left the practice so I was left in limbo seeing multiple doctors for my appointments (he guaranteed the office would still take me as a patient). One time I was booking a vaccine and I had to tell the receptionist that my doctor was no longer at their practice because she kept insisting that I book with him lol and she became so confused she hung up on me. The building is very dirty and unkept. Definitely not worth the waiting to get in.

My family doctor is here. This office is very busy, so I don't find the receptionists rude, but rather trying to do more than they can handle. They do need more staff, but I have always been treated kindly and quickly. Our doctor is very thorough and listens. Everything you need is right in the building, whether it be a dentist (ours is here and is awesome!), pharmacy or lab work. I would and have often recommended The Medical Trust Building.

We like our doctor but the receptionists are ignorant. We have to call 20 times just to get someone to talk, who then puts you back on hold. The cycle goes on for 15 minutes. When you try to get an appointment, they keep forcing you to do walk-in so they can make more money. When I went for walk-ins a few times (with an infant), we sat there for hours and receptionists were chatting with each other and simply put phones on hold. It is not because they are extremely busy but they just refuse to speak. Management should step in and supervise receptionists because they are clearly not interested in the job.

They just increased their parking fee from $5 to $9. For a health centre, this is ridiculous. I love our family doctor here. The receptionist issue, we try our best to overlook. But being overcharged for parking might just be the final straw.

Everything seems to have gone downhill, no follow up from the doctor and the process to get an appointment is so difficult now. Even when the appointment is booked, the doctor never calls within that timeframe and I didn’t even get a call at all yesterday. I get you’re busy but there needs to be some follow up with your patients who need help.

Moos5 pathetic walk in place. The reception is worse. Walkin time, appointment time wait time so out ragepus. Owner is driving. Hamilton who is not reachable. Reception would not share his number email or any detail! How pathetic. The appointment call time is between 1 to 3 hours on appointment and not just by mere walking in

Very professional clinic. All the Doc's are Good People, Dr. HAMILTON JEYARAJ is a very empathetic person and a rather Funny Man who can lift your spirits during your appointments. I've had very few complaints in my 19 years of having Dr. Hamilton as my Family Doctor!

Our family Dr is amazing but this is the worst clinic to attend. My elderly parents either have to wait standing outside or sit on the stairs in the front lobby. And good luck trying to get them to answer the phone to let them know you are here for your appointment. Seriously hate coming here .

WITH I COULD GIVE MINUS 10 STARS THE WORST PLACE IVE EVER BEEN TO OR CALLED

ZERO STARS!! Very rude and short. I had to run to my car for 30 seconds (I let them know) and they made me wait an additional 20 mins on top of the OVER HOUR I had already waited because I missed my name. All while helping people who walked in after me. Don’t waste your time here. Very unprofessional.

The male receptionist is extremely rude and unprofessional. He cuts you off when you try and talk. I’ve called a couple times now and he’s the one who answers the phone and doesn’t help with any problems, makes them worse. Would highly recommend a better receptionist.

I love my doctor here, but they have not hired a female ultrasound tech for a while now and the broken elevator is not being fixed. Imaging is on the 3rd floor, so do not book here if you can't walk up stairs.

My family doctor Jeganathan is amazing. She patiently listens and answers any concerns I may have without rushing. The staff here are quiet pleasant and are prompt in answering the phone. I feel parking here is a little congested.

After being on hold for 25 minutes I start to wonder... do the receptionists just keep you on hold til lunch break?

Very different and refreshing from previous treatment. I recently moved to Oshawa from Sudbury so I had to have a new family physician. The reception was respectful and friendly. Dr Nadasane is professional and kind. He listened to my concerns, answered a list of questions I had written out and was willing to refer me to a specialist for help. I would reccomend this clinic to others. Content as I left feeling like I wanted to cry or hurt someone

Pathetic service. I was looking to get bloodwork result copy of my mom. I was made to wait for over 1.5 hours in clinic and made 3 calls prior to that to get such a simple thing done! Terrible unprofessional and lousy people

They say xray are walk-in. I arrive and there is only xray on Friday… they charged me 5 dollars for parking, I lost my time and my money.

Thank you. It was great to be. They were very helpful.

Receptionist is rude not a walk in if you don’t have a family doctor there then take the walk-in sign down

Absolute worst receptionist in the Industry. Lied to about switching an in person appointment to a phone appointment, no call from the doctor regarding very serious health concerns... After calling the clinic I was met with a young lady who insisted on cutting me off while talking and then saying things like " I'm just doing what you're doing to me " how childish and unprofessional and down right rude. When trying to explain my health concerns you emotionally react and cut People off because you want to play a game ? Get out of the industry do us all a favour. unbelievable someone like that would be the front line to patients. People who are calling in have health problems and concerns who are trying to reach thier doctor. The way this establishment works is if you want to EVER speak to your doctor you have to book an appointment, months away or sitting in the insanely busy waiting room to be seen then rushed because you're a walk in! It doesn't make sense for someone who needs 2 mins on the phone for a follow-up, a urgent care matter or discuss results quickly with thier doctor ! They have supposedly stopped doing phone appointments as well so thier web site is complete b.s you can't book a video call or phone call through thier automated system, this place has turned into a complete nightmare what a lack of care for patients. Doctors should be ashamed at themselves that they allow thier clinic to operate in this fashion. When I need to get hold of my doctor I shouldn't have to get in the car and drive 120 kms! Broken system not in favour of health care and patient support. Thumbs 👎👎👎👎👎👎👎

Receptionists are the worst here they pick up and don’t say anything just put you on hold for 10-20 minutes or more. I’ve been waiting a week for prescription refills and I’ve heard nothing back. Then to make an appointment it takes 2 weeks or more. Ridiculous place.

I went for an ultrasound and the tech sena was very patient and kind to me. Lovely receptionist as well, will come back again from sure.

I love this health centre the doctors and staff are wonderful! Dr Selvarajah is absolutely incredible! They also have the best lab, X-ray and ultrasound department, and pharmacy on site!

Todays interaction with this clinic at 8:45am has been horrible. The receptionist are always busy on phone and if they pick up, horrible response. These people only talk about policy. My family doctor is on vacation till 12th Aug and only she can review my X-ray and ultrasound. I have severe shoulder pain that needs attention and cannot wait for two weeks. I have in the past referred families to this clinic and those have left due to horrible service. I am going to follow up with the administrator and the govt. the receptionist did not disclose her name today on the phone. Emergency care does not apply as I already tried it and wait time was 7 hrs. This horrible service is adding more frustration to the pain I have. People in medical line were very helpful but now it’s policy only. Really bad interaction today.

I have been going this this “walk-in clinic” since I moved to the area 6 years ago. They are not my family doctor but if I need something quickly it’s close by. They were great when I could go there but now it is a walk in clinic ONLY for those with their family Doctor there. Just FYI it is not a true walk in clinic. Should rename it so people aren’t confused or walk all the way there and be told no.

New Patient here and I am very happy with my new doctor Dr. Dobrinski. Reception has been very kind and decent to me. The clinic is busy and could be understaffed like most businesses these days. When I call the clinic, I may have to call again because they are probably talking with a patient or on the other line. If you are respectful to people, people are respectful in return. The parking charge is crazy but public funding is inadequate to keep up the high costs of operating and treating patients. Have a great day :)

My child was experiencing ear infection with fever. When I couldn't get her an appointment with her family doctor at this same center, i went for a walk-in. The physician at that time spent less than ONE minute trying to know what the symptoms are and diagnosing the issue. She didn't care to check my child's ears properly, but provided a prescription for ear drops. As the situation hasn't improved in the next 72 hours, I luckily got an appointment with my child's pediatrician and showed the prescription and other medicines my child is taking to address the issue. The pediatrician then asked why is she given ear drops when there is no "tube" yet (got to know that ear drops work only when there is a tube that lets the drops cross the ear drum and treat the infection) and it shouldn't have been prescribed. Writing this review because I've huge respect for doctors, but when Dr.Dobrinski didn't even spend time to diagnose the problem, I've huge concerns about it. This review is in particular about her, but not related to anyone else. HTH!

Walk-in was very quick for ultra sound

Dr. Sauve provides excellent care. As others have stated, the front desk is definately in need of some extra help. Not enough support staff to handle the many, many patient calls for the large number of services provided at the clinic and it can be very hard to get through.

Walk in ultrasound. Waited maybe 20-30 minutes. Even their appointments were only a few days wait. Everywhere else is weeks or even months wait time. I already waited 3 months for an ultrasound else where. This will be the only clinic I go to from now on.

Great experience. Line was long but it’s because they are busy. But the process was efficient, thorough, and doctor has a friendly /funny sense of humour.

Absolutely horrible. Don't expect anything to change when they move to Courtice. 45 bucks for a 5 minute appointment to get a doctors note to allow me to return to work after being off due to back strain. Unfriendly staff. Difficult to get a hold of anyone. On Tuesday I was told I would have to wait until the new year to see my doctor. Spoke to someone else this morning who told me I could see my doctor in 30 Minutes so I had to race over there. Parking sucks. Didn't get a receipt for the 7.50 I had to pay to get out of the gate.

Worst front desk. This place is so hard to reach. You cant trust the receptionist to take message or give reasonable appointments. They would not take calls or return duly. It takes million attempts to reach them and then they put u on hold for ages. Such frustrating experience to reach a doctor. Doctors aren’t great either.

Dr Sanjuta Kharengate is devoid of compassion and feeling. She is not a mysandrist because she likes men, I can clearly see that. The only other reason is that she hates and despises my race. I begged her to be kind but there was no mercy. I had a violent life altering crime done to me. I do not want to set myself up for retaliation from her or any of her colleagues. I have many physical symptoms from a man who tried to murder me right here in Durham region. NOTHING FROM HER!! JUST A HARD WOODEN FACE AND DEFIANT EYES. IS THERE ANYTHING ELSE? CAN I HELP YOU? I MUST GET ANOTHER DOCTOR. HER RACISM IS SO BRUTAL AND MERCILESS TOWARD ME THAT SHE HAS PUT ME AT RISK FOR SELF HARM. SHE IS A DESTROYER AND NOT A HEALER. SHE WOULD BE MUCH BETTER IN THE MILITARY OR POLICE FORCE. HER BEING A DOCTOR IS A CRIME AGAINST HUMANITY!!! I HOPE SHE DOES NOT COST ANYONES LIFE. AVOID THIS DEVIL IN A FEMALE FORM. My mark is a 0 and not a 1