I purchased my first watch back in December of 2021 and it somehow slipped my mind to leave a review until now. I had an incredible experience and can't recommend this store enough! I drove out from Toronto because they were the closest Hamilton dealer that had the limited edition Khaki Field watch I was looking for and I couldn't be happier that I made the trip. The staff were super friendly and pleasant to talk with. Unfortunately, I can't remember the name of the woman who helped me in store (it might have been Emma, I apologize if I'm remembering it wrong), but I did talk with Gina a few times via email to ask some questions and she was also super friendly and helpful! I've worn my watch every day since I got it and will always be reminded of the great experience I had buying it here. It's a bit of a drive, but if I ever find myself in the area, I'd absolutely stop by and shop here again.

Emma was absolutely amazing assisting me with finding a perfect gift for my daughter. I was in a number of other places in the mall and I can honestly say that competent, caring salespeople can make all the difference. Great job!!

I had a need for a battery replacement. The representative that I delt with was fantastic and informed me that a cleaning would help with extending my battery life.

Hello Oshawa Jewellery, I came into your location today I was going going to purchase a medical alert bracelet. I will say that this is now the 2nd time I've come into your location and I've been treated extremely rudely! The first time I came in looking for cleaner and the sales girl said we don't clean fake jewellery and have no cleaner that does! I was so taken back so I said to her I purchase my jewellery from your store as well as my mother so unless you sell fake jewellery you shouldn't say that to people that come in asking a question! She turned red and I walked out and purchased it from Bellagio! Then today (Wednesday August 25, 2021) I came in to inquire and probably purchase a medical alert bracelet and the sales girl was very short with me. I asked if you had 14 carat bracelets because I'm allergic to anything less and she looked me up-and-down and said no we have to order it. She seemed annoyed by this she didn't try to show me options or even try to sell! My family used to be loyal customers to your store and based on how you have treated me on 2 occasions I will be informing my family to purchase their jewellery somewhere else! To inform you their are anniversaries and engagements that jewellery is being purchased. Also today I purchased my medical alert bracelet from Bellagio. I was treated absolutely amazing! So you have officially lost business from an entire family because your sales people need to work on tact! Maybe stop judging every person when they walk into your store thinking they do not have money!! Because today you lost a $1000 sale!

Jewelry adjustment beware! Metalsmith ruined my brand new 18k Italian Gold bracelet and I was offered no resolution. Terrible management, customer service, and accountability. In Italy, I purchased a brand new 18k yellow-gold paperclip-style bracelet. I took it to Oshawa Jewellers to get a link removed. Upon picking up my bracelet I noticed the solder job was pretty rough, however, I paid my bill and left. I was feeling pretty disappointed so I decided to inspect the bracelet further. I noticed the second link was bent and crushed in. That link that was removed was burnt and quite frankly destroyed. This is when I decided to return to the store. The customer service rep (Stacy) was understanding and helped me with assessing the damage. She agreed that the repair was done badly stating “this doesn’t seem like our metalsmith’s work”. She checked with the store manager and metalsmith and came back to say that this type of bracelet is difficult to repair. I asked if the damage that has now been done to my new bracelet can be repaired at all. I said to take as long as you need as long as it gets done right. Sunday, October 16. I believe the rep helping me was 'Gina' (or something like it). The initial link and solder job looked smoother however the gold didn’t not match. Link 2 looked a little better. But this time, now link 3 was bent in two places. Basically, my bracelet had been botched at this point. I expressed my frustration to Gina to which she was rude and defensive. She reiterated that this style of bracelet is not easy to fix and that “she wasn’t there when he was doing the repairs” - as if we were blaming her. She showed a complete lack of professionalism, and customer service and she was VERY hostile with her words and body language. She came at me with “Well, what do you want then?”. I was taken aback. What I want and what I expected was to come in today, for the 2nd time, to pick up a bracelet that would be in better repair than the first attempt, and somehow it’s gotten worse. I said I want it fixed, if that’s even possible at this point. This is when she proceeded to say ‘yep’ several times while sticking her nose up at me. I asked if she was the manager to which she replied “I am today”. I returned the next day to go speak with the store manager. At this point, I cannot believe that we have gotten to this point with this job. Stacy was as helpful as she could be, while the other rep stood leaning up against the wall behind us displaying attitude. Stacy began to enlighten me on how they are going through this same situation with another customer with a paperclip bracelet. I then said, “you know, you might want to preface these repairs with a conversation around how bracelets like this are hard to repair should you they go forward with the order, they may face some damage to links”. An average customer does not know the delicacy of jewelry. They expect to be informed and I would expect the jeweler to be transparent about the outcome of a job. Or don't take these jobs on. Stacy said she would speak with management to see if they could replace the 3 links or send it to their master jeweler in Toronto for repair. That afternoon they called and said they think it's best they don’t aim to repair it any further in case more damage is done. They offered no compensation and simply returned my bracelet back to me. I had to ask that at the very least they refund my $40. This whole scenario was poorly handled. I’ve been treated as a difficult customer even when handling the situation politely and calmly and I’ve been left with a brand new bracelet that has been damaged by them. Please take this as buyer beware. I would avoid going to this store to get repairs done on your jewelry. Clearly, there’s a complete lack of attention for customer service, problem-solving, and accountability.

Have been searching for a jeweler for 2 years, found Oshawa jewelers in the centre, had some watches done and 2 bracelets repaired, awesome work, wonderful Customer service and excellent price. Will definitely be taking all my repairs to this location and all my jewellery business as well as recommending to all my family and friends.

Terrible terible customer service. Took two wedding bands to them on November 19 for repair. One needed a gold braid repaired, the other just needed to be replated. After three weeks of run around, blaming new staff, and no committed return date, I finally in frustration told them just to bring them back as they are, don't do anything. They CLAIM to have left a message re. the estimate. They didn't. Admittedly, they DID call, but no message was left. Here we are ONE MONTH later, finally got them back, (unrepaired). Manager showed NO compassion, or apologies whatsoever. Left there, and dropped them off at Michael Hill. Guaranteed they will do a better job.

I had been wanting to create a custom piece which was extremely sentimental to me and was really worried about where I had the work done. After reading decent reviews I decided to entrust this job to Oshawa Jewellery. I wanted to take stones from my Grandmother's ring, and from the original band my husband gave me and have them put on my single solitaire engagement ring. After several visits to this store and lengthy discussions (they were very patient) with staff/owner they gave me several suggestions I never even considered as I thought not possible to do. Finally, I bit the bullet and entrusted my ring to Tally after he very clearly explained what they would do. I went in blind as I only had an oral description of what they would do; so obviously I was very nervous to see the result. They did not disappoint! The ring was spectacular and I was so happy with the workmanship. The whole experience was wonderful from the service I received, price was up front and reasonable, delivery date spot on and overall I would recommend! Thanks to everyone at Oshawa for a job well done!!

Had to order a ring with not much time. Devenn was extremely helpful and ordered in the ring I wanted and got it in 2 weeks early. Super pleased with the experience of shopping at Oshawa Jewellery.

Ive had two rings sized at Oshawa Jewellery Inc, and each time the results were perfect. Each ring fits perfectly now. The staff is very helpful and professional and the quality of the work is top notch. Highly recommend!

Very friendly staff. I received feedback and tips and ideas that were very much appreciated. Great selection, Lots of different options for custom jewelry. Helped me out on a time crunch as well. Would recommend forsure

The staff are kind, friendly and helpful. Beautiful custom work and service you can trust.

I had a fantastic experience here. The staff are very accommodating and professional. I needed a custom ring made from scratch and had no idea where to start. Oshawa Jewellery took care of everything from consultation to CAD images. They made the process very understandable and simple. The results were stunning. I was very impressed and would not hesitate to use them again in the future. Highly recommended.

I went here because my grandparents shopped there. I had to get some repairs done and I just picked up my items. I can say I was beyond pleased with the professionalism and phenomenal customer service from start to finish! The craftsmanship of the repair is stellar. The team was great. I would highly recommend going here and I know I will be coming here in the future for repairs and future purchases.

Had a bit of a run around and frustrating situation. Bought an engagement ring for my now wife and for three month we kept going back every two weeks. Why you ask? The sales woman told us and give us a receipt for a gift if she would say yes. Now I understand it is a gift and I never asked for it, however she kept saying that the gift come with a little cream a jewel cleaner , chocolates and so forth . Guess what, each time we would go pick it up they would give us the run around that they do not have anything that we must come back next weekend or that they would call us, they didn’t!! I walked in today told them the situation. Lady gives me a small pouch with a cleaning solution like saying they were waiting for people to. One pick it is. The wife was expecting chocolates and I don’t know a kit like they promised but yeah as soon as the sale is done …good luck with customer service

Just bought a new watch there and the salesperson was very pleasant, helpful and patient as I narrowed down my choice. Would definitely go back.

Excellent service! Completely trust them with all my jewellery needs. Staff is very friendly and knowledgeable. Highly recommend.

I brought 2 watches in for repair. One was for a new band (a metal one & it didn’t have to match) & the other wasn’t allowing me to change the date with the crown. The first watch was returned more broken than when I gave it in & told it was “unfixable”. I then went out & bought a watch repair kit & replaced the band myself. The second watch was returned to me with nothing done to it & I was told that it was in perfect working order. It still doesn’t allow me to change the date. Very cool. I bet I’ll be able to figure out how to fix the second watch too with that repair kit too. Oh & if anyone’s wondering the first watch was a Timex Citation & the second is a Swiss Military.

So very happy with the resizing and cleaning they did to my Grandmothers engagement ring. And the price was great. Thank you!

Aisha, Coulette, have been amazing help, thank you so much to both of them. They followed up with me, held the watch and coordinated a time for an employee to come to complete the flexiti purchase for me. Beautiful store also with great selection of designer and (i think) some in house jewlery.

I took my wedding ring in to get the claws redone. I had noticed a rough edge & was concerned about losing the diamond it was holding. The staff were very professional, informative & thorough. I received my ring a few weeks later. It had to be sent out to be properly fixed. I was very impressed by the service given at this store. I will definitely be back!

My engagement ring was quite bent. The diamond was leaning over significantly. I went into Oshawa Jewellers and the gold smith fixed it on the spot. The staff member was so helpful and courteous. I am especially vulnerable these days and they really made my day. I was so happy 😁. I highly recommend them.

I had such an amazing experience while buying a very important and sentimental ring. We had the absolute pleasure of having Courtney help us and she was an absolute angel. We explained to her how important this piece will be and right away she jumped into action helping us view many rings until we found the right one. She spent a lot of time with us and never once made us feel like we were taking too long or asking too much of her. We came back two more times before purchasing and she remembered us and welcomed us like we were old friends. Oshawa Jewellery is very lucky to have such a fantastic team member! Thank you Courtney so much for making our visit such a lovely experience ❤️

I highly recommend Oshawa Jewellery! I have purchased several beautiful quality items from this location. The staff are friendly and helpful but not pushy. Their custom work is top notch and they have gone out of their way to order special pieces in for me!

So welcoming and helpful from the minute we went into the store. First we worked with Rachael the store owner and when we returned we worked with Emma. Both amazing ladies. Will definitely return even if it’s just to talk with Emma who is also a Manchester girl. Go and give these girls a hello and purchase beautiful jewellery.

Amazing experience all-around! Great store and super friendly staff. Thank you for all the help! Will definitely be back.

I just love this store. The staff is exceptionally friendly n always ready to help. Their service is absolutely fantastic. I have known them for more than three years. Thanks guys.

Fabulous! The sales lady left a great impression on my granddaughter as well as myself. Great experience! Thank you!!

The friendliest, most helpful service! Would highly recommend speaking to Emma!

Always got waytches batteries replaced here. The last time I was in I heard a blast from pressurized air can spray. Got watch not working they said the battery retainer had malfunctioned & after a week for part made me pay which I believe was there fault.

Great selection of quality jewelry and designs!! The friendly, helpful and patient staff helped me choose the perfect engagement ring about a decade ago and I've been going back ever since.

Service was friendly, quick and we got what we wanted. Emma greeted us, asked what we were looking for and showed us a good selection to choose from. She encouraged us to try on the item to ensure it was what we wanted. She was friendly and helpful. We have shopped here before and would definitely go back. Quality jewelry and great selection

Beautiful store and great selection and quality and competitive prices. I had a great sales person Emma who was so friendly and knowledgeable. I love that it is a family business. Highly recommend.

I brought family jewelry to get fixed, sized and cleaned. I appreciated their expertise to care for my precious rings and their professionalism. The rings came out perfect!

I was looking for a replacement gold wedding band, as I lost mine after 51 years of never taking it off. Emma Lees helped me find a band almost identical, using my late wife’s wedding band as reference. The engraving on the inside is perfect. I could not be happier. Thank you Emma. I’ll never forget your attentiveness.

Amazing service and staff. Extremely knowledgeable staff. I was very happy with how they handled my watch.

Just picked up my wives engagement ring, we've been married 10 years. Never could afford it back when I proposed. Now, she is a carpenter So I wanted and she would have wanted a modest ring. I also wanted her wedding band, my mothers ring prior to passing to be resized (after 10 years) I work in industrial sales, make a decent buck but I wear jeans and a leather jacket. I don't look like I have money. I went to look at solitaires at every store and mention sizing etc etc. At the other stores when I wasn't coming for the high end or did not look so. Well, I understand the movie pretty woman sometimes. Pretty disgusting. However OJ they treated me with zeal and respect. Even when I came in and the size I gave them was wrong they ran like nuts to fix the problem. As well they did. I give my wife the ring I never could tomorrow. Thank you Oshawa Jewelry for the respect and service. I've been in sales for over 30 years, this is how I would want my crew to treat a customer.

Went in with a general idea of what I wanted but wasn’t 100% on anything just yet. There was a nice selection of chains and pendants to choose from. Emma was very nice and helped me choose the right fit for me. Great service, great pricing and over a great experience. Will be coming back for any of my future jewelry needs.

I was happily surprised with the great service the ladies provided and they answered all my questions. Every one was very helpful and professional. I will definitely recommend and return there. Very happy customer 😀

Amazing store with a beautiful inventory and friendly helpful staff! They took there time to help me go through many different options for rings! I highly recommend for anyone thinking about picking up some jewelry to go there and have a look!

I had searched for quite a while 9 years ago to find a place that will give the customer service without feeling that I was being taken for. And sure enough this family owned operation not only stepped up to the task but went over and Beyond to help me with my first purchase and ever since I've been a loyal customer. The ladies and staff on the floor are bar down some of the best in the business especially today, as this young lady was right on the ball Sharp and had what I needed fixed within 15 minutes. They are definitely a team of professionals in there who are not lost for answers and know their stuff. Highly recommended as I'm a salesman as well. So I am very observant looking professionalism and knowledge.

Staff of Oshawa Jewellery were very prompt to Greet me with a friendly smile. They changed the battery of my Seiko Watch at a reasonable price. When I went to pickup my watch it was close to closing on Saturday night but the staff served me very professionally without being in a hurry to end the process so they can prepare to close the store. Very happy customer. Highly recommended.

Thank you, Stacey! Five star service. Normally for gifts, we like to drive out to Yorkdale. I’m so glad we stopped here first. Comfortable and friendly service. The store as a whole works very well together. Stacey very kindly offered to check and clean the jewelry I wore. Amazing customer service. I will 100% will be back.

Huge thanks to Rachel and her team at Oshawa Jewellery, I am in love with my ring. So professional, and amazing customer service, we have shopped there many times, would not use any other jeweller. Highly Recommended!

I purchased a pair of studs for daughter (3yrs old) on November 15th and after she wore for two days and 1 night we observed her ears are all red then I gave call to store and explained everything and requested for an exchange. They said okay they can exchange but After we went to store they are taking about return policy which was never explained to me nor it was on the bill provided at the time of purchase. The Manger who was RUDE with 0% humanity and 0% courtesy not just wasted our time but also took the studs for which I was not refunded. They might sell it again and earn $139.58 from another customer. Their policy is once worn are not supposed to be exchanged but without Waring the studs how would we knew that it would effect my daughter. I am sure this review will not effect the rude lady ( Manager) who is laughing at us very sarcastically. What can a customer do we can just write a review to let the owner know about their RUDE staff.

Unfortunately I was told over the phone after waiting a week to hear back, that they do not call to inform their customers if their jewelry repair is finished. Upon picking up, one ring I had increased a half size is slightly thinner than it was upon drop off. Perhaps this is common practice when spending nearly $400 on 2 ring resizes (from 6 to 6.5). Either way, not impressed. Purchased these rings here originally and will not return.

I would like to send out a huge thank you to the sales team as well as the managers. I experienced a manufacturing problem with a item I purchased from them. And without Hesitation they took care of the problem. Went well above and beyond to replace it in a very timely fashion. Once again thank you and great job. 👏

Huge thanks going out to Oshawa Jewellery for giving me excellent service. Rachel and Gina went out of their way to help me with some repairs on a couple of very sentimental items. I can’t say enough good about this establishment. I have always purchased my watch batteries here and will continue to do so. High five Oshawa Jewellery.

Excellent service as always. I highly recommend Oshawa Jewellers. They did beautiful work repurposing a diamond ring with an earing stud. thank you