I’ve been a patient with Dr. Peticca for 6 years, even came from her last clinic. 2 times this year alone, I’ve had phone appointments and she’s has never called, I had to call the clinic and received a call from her no warning a couple of days later. I had taken the day off work when the original appointment was booked. When I do have appointments with her even if I book the first appointment of the day, she is still over an hour late. She makes dramatic changes to my pump settings which sends my results in the opposite direction and spends 5-10 of a 15 minute appointment with me. I don’t know what to do anymore, it’s hard to care when your doctor doesn’t. My diabetes isn’t going away but I might be looking into another clinic.

I find it ridiculous that you have to email to change or cancel an appointment. I received an email yesterday that I had an appointment booked for today which was surprising since I have another booked for a week from now. I tried calling to cancel the appointment but was told I have to email them - so I did and haven’t heard back (the appointment has now come and gone with no word). I checked Medeo and neither of these appointments are listed on there nor can you actually book an appointment through there. Their administrative services really need to get their s*** together!

While I share some lack of access frustrations others reported most of that fault is misplaced. LMC is attempting to deal with a tsunami of patients in a health care system that is starved of resources. That is simply Government negligence both federal and provincial over many years around lack of Doctors, Nurses etc. in Ottawa and really Ontario. That is not getting fixed. Dr. Peticca was through and made changes in my care that made it possible for me to live/cope with my situation. That was something my previous doctor could not do. Seeing some of the articles in the news recently about stomach paralysis drug side effects, I'm very glad I changed doctors when I did.

I’ve had to reschedule an appointment which for some reason means they have to push your appointment six months each time. I have two jobs and one of them is really unpredictable which means I can’t guarantee that I will even be in the country six months from now. Today the receptionist called me to remind me of an appointment and I asked if it was possible to do the appointment online, and that I felt really badly about having to reschedule/said sorry etc. She got angry at me and told me if I wanted to reschedule I could figure it out myself online and then hung up on me. She was so angry with me even though I was apologetic and just made me feel awful. This is the second interaction I’ve had here that’s made me cry. I am a receptionist myself and if I spoke that way to someone I would definitely be fired! I understand if she was having a bad day but It just sucks. Please be nicer because now my day is bad too!

I had an appointment with Dr. Tailor, I asked if she could take my BP again using a stethoscope because I believe that the machine used to take your BP can be inaccurate. She immediately accused me of being confrontational. She then said SHE was in a hurry. I expressed my surprise at her accusation and that she had upset me. She then told me to calm down. I WAS calm until she accused me of being confrontational because I made a very simple request. The worst thing to say to someone who is upset is to tell them to calm down. As a Paramedic with 34 years experience and something called Street Smarts telling someone to calm down has the complete opposite effect. Dr. Tailor's deportment is inappropriate, unwelcome and unprofessional.I had to leave the appointment because I heard enough of Dr. Tailor's bad attitude. Telling a patient that THEY are in a hurry proves this Dr. is clearly not interested in you as a patient they are more interested in your OHIP Card.

The customer service is lacking and they are booking a year out without consideration to your individual case or health. Do not recommend.

Horrible customer service, after holding for 20 minutes, no one answers your call and even their voicemail is full. I wanted to contact Dr.Trinacty about my medication side effect, but nobody answers the phone. They don't care about patients and their pleasure

During the back order of Ozempic I made arrangements to pick up a pen at the office, open hour's indicating 8 to 5 but of course not entirely the pharmacy opens at 9 unfortunately none of the staff could help me. Oh my.

Referred to clinic via family doctor to see Dr. Peticca Phone prescreening went without issue the day before and they confirmed my appt for the next day. Day of my 8:30am phone appt nothing - no email or phone call. I called in 2 hrs after my scheduled appt time and they just said they would let the doctor know I’m available. Still nothing. Not impressed

Rude receptionist i was just asking for a schedule card so that i don’t forget my appointment and while i was aiming for the card she just threw it on the counter! The attitude lol

I have been a patient at this clinic for a few years and am always impressed with the level of professionalism from the call centre staff to the receptionist to the med tech. They are pleasant and knowledgeable and conscientious about infection prevention and control protocols. Dr. Trinacky provides top notch care and I trust her to provide the best evidence based care possible.

I deleted my earlier review. There were some difficulties with a couple of missed appointments due to unrelated health issues. We finally saw the diabetes doctor, and she was very friendly and helpful and accommodating. I think they are doing their best during some difficult times.

I recently did a review for LMC Ottawa regarding trying to contact them via phone. LMC contacted me and explained how I could have accomplished this. My anxiety had gotten the better of me which only made things more difficult. Thank you LMC for your prompt reaction to my concerns.

My wife had been booked to be seen by Dr. Peticca for a year and when the appointment was 1 week away we are informed by the front desk clerk over the phone that the doctor has dropped my wife as a patient and that her family doctor will have to send in a new referral and when that was done we were informed that Dr. Timothy O'Leary would be taking the case and then literally 2 weeks from my wife's new appointment date we have been informed again that she needs to be rescheduled for 6 weeks away because the doctor is going on vacation like where the hell is the professionalism with LMC like if the doctor wanted to go on vacation then why can't he schedule for a time and date when he doesn't have patients like every other professional doctor who literally has the front desk book off the number of days that the doctor will be gone for and have them book around those dates like every good doctor. I am so disappointed in how LMC has been doing business that I actually want to find out how to make a serious complaint and get a reprimand given to the doctors that aren't doing there jobs properly.

So I have been a patient here for over 5 years now. I have had the only the most positive things to say about the staff and Dr. Nadia Malakieh. 5 years ago during one of our routine appointments she listed to my concerns examine me (45 minutes) and referred me to a vascular surgeon for a placement of a stent. Always have found the staff to be professional. Would suggest that they have one person answer the phone instead of email or Leaving a message. Can be hard to get through.

I’ve been a patient of Dr. Peticca for several years and I have nothing but the highest regards for her. She’s a wonderful person, I’ve never had a problem getting in touch with her. Today I tried to get in touch as I’ve been having high blood sugars lately. I called her number and I pressed what I was supposed to 3 times. Three times I got my number 1 and got a busy signal no person . So today I’ve been sorely disappointed.

I was lucky to have referred to Dr. Jill Tanacty about three years ago. She is very good doctor and a wonderful person. Most importantly she is a good listener. Unfortunately, I can't say any good about their reception staff. I don't want to generalize, but my last two experiences are very bad. There is a saying in arabic. The sheikh may be a good person, but not his dogs. I I

I am beyond impressed with the care and knowledge displayed by Dr Malakieh. Of all the Endocrinologists I’ve had over the years, she is by far the most up to date on the technology available to treat my diabetes, usually knowing about developments before I do. She is the first Endocrinologist I’ve had where I feel she gives me the time to express my thoughts, ask questions and provide meaningful answers, and actually listens to what I am trying to say rather than just going through the motions of looking like she’s listening. My only complaint is with LMC as a business; when trying to initiate contact with them, it is very difficult to speak with a real live human. All calls and emails seem to go to a central location and get directed from there. They DO respond and answer my needs/questions every time, you just need wait patiently for it to happen. This problem is not unique to LMC these days though, but rather indicative of the state of healthcare in Ontario in general.