1/5 Katie K. 10 months ago on Google
Unfortunately,
I
had
a
very
negative
experience
at
Loblaws
tonight,
and
I
am
very
reluctant
to
visit
this
location
again.
I
am
writing
this
review
in
an
attempt
to
warn
others
and
also
with
the
hope
that
this
store
will
treat
future
customers
with
kindness
and
respect.
The
ordeal
began
as
follows:
I
arrived
with
a
big
cart
of
groceries
ready
to
pay
at
cash
2
around
8:15pm
Monday
evening.
I
had
already
spent
about
an
hour
at
the
store.
When
the
person
ahead
of
me
in
line
attempted
to
pay
for
a
few
groceries
in
cash,
it
seemed
the
cash
machine
at
cash
2
no
longer
worked.
He
ended
up
leaving
without
any
food
(he
had
no
credit
cards,
and
I
am
not
sure
he
was
offered
any
other
option!),
and
I
was
told
I
needed
to
move
all
of
my
groceries
from
conveyer
belt
2
to
the
conveyer
belt
at
cash
1.
The
cashier
helped
me
with
my
groceries,
and
we
both
carried
handfuls
of
groceries
each
until
the
transfer
was
complete.
This
was
another
10
minutes.
My
groceries
were
then
scanned
in
(all
$200.00
of
them),
and
I
attempted
to
pay.
I
have
three
credit
cards
and
the
Loblaws
machine
declined
each
one
-
one
right
after
the
other.
I
tried
explaining
to
the
cashier
that
my
cards
are
valid
and
the
machine
must
be
broken,
but
she
did
not
listen.
Then
my
debit
card
was
declined.
The
cashier
called
in
a
supervisor,
who
looked
at
me
and
said
there
was
nothing
they
could
do.
It
was
obvious
that
she
expected
me
to
leave
all
of
my
groceries
and
walk
out
of
the
store
empty
handed
in
shame.
The
implication
that
I
had
tried
to
buy
groceries
without
a
valid
method
of
payment
was
humiliating.
Their
assumption
that
I
was
at
fault
also
didn't
make
sense
because
the
Loblaws
staff
were
aware
that
some
of
their
machines
were
malfunctioning.
Additionally,
had
I
left
the
store
without
food,
I
would
have
just
wasted
hours
of
my
time
and
needed
to
buy
groceries
elsewhere.
The
customers
in
line
behind
me
eyed
me
with
suspicion,
which
added
to
my
feeling
of
humiliation.
All
of
a
sudden,
I
noticed
that
customers
at
the
self-checkout
were
paying
without
issues.
I
asked
the
supervisor
if
I
should
try
the
self-checkout.
The
supervisor
looked
at
me
blankly
and
shrugged.
I
then
carted
all
of
my
groceries
to
a
self-checkout
kiosk
and
tried
paying
for
some
of
them
to
see
if
it
worked.
As
I
expected,
the
very
same
card
that
was
declined
at
the
cash
was
accepted
at
the
self-checkout.
I
returned
to
the
cash
to
try
and
tell
the
supervisor
that
my
card
worked,
and
that
the
Loblaws
card
machine
at
cash
1
was
broken
and
she
should
not
use
it
for
other
customers.
The
supervisor
totally
ignored
me
and
wouldn't
even
look
me
in
the
eye.
She
continued
to
try
and
scan
other
an
elderly
couple's
groceries
and
forced
them
to
pay
at
the
same
cash.
I
returned
back
to
the
self
checkout
to
pay
for
the
rest
of
my
groceries,
and
noticed
the
elderly
couple
being
escorted
to
a
self-checkout
machine.
It
seems
the
machine
was
indeed
broken
and
couldn't
process
their
card(s)
either!
I
would
like
to
underscore
that
no
one
at
this
location
apologized
to
me
for
essentially
accusing
me
of
trying
to
pay
with
overdrawn
or
faulty
cards,
nor
for
suggesting
that
I
leave
empty
handed.
It
is
appalling
that,
just
as
grocery
prices
are
at
an
all-time
high
and
big
chains
like
Loblaws
are
making
millions
of
dollars,
customers
are
treated
with
distain.
I
am
really
hoping
that
the
treatment
I
received
was
just
bad
customer
service
and
not
discrimination
of
some
kind,
but
I'm
not
sure
I
will
ever
find
out
because
no
employee
spoke
to
me
afterwards.
I
sadly
packed
my
car
with
my
semi-thawed
groceries
and
left.
