We ordered this swing and had it delivered with truck delivery. When we were assembling it we realized a few pieces were missing. I called this location and chatted with Paul in the seasonal department. Paul said to come on in and he would open up another one and get us any pieces we were missing. It was as simple as that. By the end of the day we had a fully assembled swing to enjoy.

I had trouble finding a Porter Cable battery that was on clearance but Maddison from Customer Service was super helpful. She was very nice and gave calm responses to my questions and inquiry. When she directed Bosco to me for further assistance it took quite a while to locate the item but he was super patient, never got frustrated locating the item, and never gave up on helping to locate the item. I would definitely shop at this location again. If you can't find the item you're looking for but you saw on the website that they have it in stock. Go to Customer Service and show the item you want with its Item #. This will allow the associate working there to help locate it.

Terrible customer service from the manager Kurtis today. Price went through wrong and the cashier had to override and we had the wonderful experience of meeting him. Mainly because I believe we asked about the "scanning code of practice". Manager tried to say that the price is the sale price, I then reminded him that it's actually an additional 10$ off. His attitude was not very polite, inviting or helpful. The one gold star I did give for today's visit was for the service of the cashier. Lara was amazing, hands down knows her customer service. Thank you.

New post: meh Old post.. I’ve been coming here for many many years when it was originally Rona. My last visit I found many employees just standing around talking. I asked one guy for patio umbrellas and he said talk to this guy who is a specialist. I walked down to three guys standing around and asked them. They seemed disturbed and the “specialist” employee had no idea what a umbrella bracket was to attach it to a railing. I can’t believe there is not much umbrellas anymore and no attachments anymore. I also checked their super store in Orleans and nothing there either. I guess everything is going online and these guys will soon be out of work it seems.

Lowes love love the store. Found a great bargain used the customer service was served with professionalism. They have a sale on patio furniture. Was able to buy at a great price for my patio. Happy to look at all their live plants and look at every isle you can always find something.

Wife loves greenhouse. We bought over 500$. Good pricing on the Tremclad at 79$. It's 113$ Home Depot, 99$ Princess Auto. What a scam on the 2 last. Going to Lowe's 1st from now on.

Great gardening section, and good selections. Service could have been better both in the aisles, and at the garden cash for products that are not priced yet cashiers are not trained for how to handle them.

Great in-stock vinyl siding colour we bought here for a small project - “Gun Metal” colour Unlike other hardware stores where colours are special order here it’s in-stock item. Store on Hunt Club rd had all we needed.

Sat Oct 21, 2023 I learnt from my sister that they were having a sale on fire extinguishers. I find that the one that I currently have at home is a little heavier than I can manage, so I was able to find a smaller, less weighted one. I am happy. I also managed to find a new smoke detector. I was fortunate to find a female staff member who was extremely helpful in my search. The store was clean, and their staff were friendly. Thanks, and keep up the great work.

The in store cash specialty areas have no working people. 😕 I went to the tools/ keys 🔑 section, and no one was there to help me. I found someone in another section. He was not knowledgeable about making a key for me. The key making system at Rona is out of date. Canadian Tire has a key scanner, which is computerized to make keys 🔑. It was quick and easy at Canadian Tire.

Ordered online some smart door sensors a week ago Jan 11,2024 on the RONA website . Everything went real smooth specially when they charged to my CC. Order placed, confirmation, CC charged now just wait for the items to arrive. To be fair the package arrive a day earlier that expected but that was it!!. The items came wrong no what was ordered. One item box was a open box or a previous return, seal broken , cardboard box all smushed the other one covered in dust like it was in the shelves for months just collecting dirt. Contacted RONA customer service and the typical premade message. advising to reach the closest store and return the items. No acknowledgement of their mistake, zero attempt to correct the issue providing a replacement or an alternative. Just return the items , wait for your refund and I guess if I need the items again , redo the whole online shopping. I replied by email waiting for their response but RONA's sub par customer service never try to do the right thing and look after their customer base. Their poor response just aggravated my experience with them. They lost me as a regular customer, glad still other options out there who truly cares about their customer. Now that LOWES is part of RONA expect more of the same with them.

March 2023 Easy to order online, and the pick up process was fast. We got what we needed easily, and also got a great sale price on the shelf ordered.

I'd like to specifically commend the paint desk. I've been there multiple times to pick up different materials, each time a different associate was there and equally helpful and kind. Easy to understand advices that made my renovation extra smooth. Appreciate it!

Thank you Laura for your amazing service and going above and beyond to help us purchase 29 boxes of tiles.

Great atmosphere... clean... warm greetings and help... help that goes beyond most places.. don't go miles when the right place is right next door

Drove a good distance to find they shut down the outdoor garden dept, Okay the air quality is not so good but the least you could do is shut down the cash registers outside so that at least we can still go shop if we want too, ((entering form the main doors)) The gardening items can then be brought through the store to the main cashiers. This is going to go on for a week. Dissapointed alright!!

Rylee at the Pro Desk went above and beyond for me. I went in looking for a drill for my husband that was on sale, but unfortunately the store was sold out. Rylee went out of her way to show me 5 different kinds of drills that she would recommend me buying. I ended up purchasing one of the drills she showed me and my husband loves it! I appreciated all the help Rylee gave me.

I cringe when this store has something I need that I cannot get elsewhere or there is something on a good sale. It is a disappointing experience every single time. The staff act like it is the greatest inconvenience of their life if you ask anyone for help with anything, and it's not just one of them and it doesn't matter what time or day of week you go. There was no one at the lumber yard desk last time we went and there is a sign that says staff only and must wear a hard hat to enter the lumber yard. When we actually found someone to ask for help they told us to just go into the lumber area and get it ourselves. I have had issues trying to get someone to help me with a heavy table saw, getting a fire table from the top of a shelf, getting paint mixed and finding out where an item is located. I much prefer the home Depot on Cyrville. The staff are awesome and kind there and there is always someone available to help.

A family member sent me in for something, he had called and arranged pick up at customer service. The customer service desk clerks offered minimal support or assistance. I had left my phone in the car and when I asked to use the store phone so I didn’t have to run out in the pouring rain just to come back the clerks looked at me like this was an absurd ask. Went and got my phone and confirmed the object with a family member came back to customer service the only help offered was to tell me it was in the back left corner of the store. Fortunately I ran into another worker who was much more helpful, Fred. Even though the object was unfamiliar to him he stayed and scanned items until we found the correct one, he really went above and beyond to help, these 5 stars are for his work ethic and professionalism in helping us.

Clean store, very friendly & helpful employees, good selection of seasonal products. Unfortunately they don’t have tap payment methods, so you can’t be pay w digital apps on your phone. Make sure you bring physical cards or cash to buy here.

Would appreciate more employees for assistance. I always choose to go there last on my search for something because of this. It is a good store with lots of selection.

I’ve always had an excellent experience at this location - the staff are friendly and the management is always open to discussion to negotiate on clearance items which is a lost ability with a lot of big box stores. Four stars as sometimes difficult to find staff.