This place is your Costco when it comes to sports. Quite dangerous if you go alone as you might end up spending much more than anticipated. Goods are fairly priced and of great quality. They cater to a lot of sports. Their bikes are awesome and their staff are knowledgeable and friendly.

Excellent store. Great discounts, knowledgeable staff, and a very convenient self-scanning checkout process (just drop the clothes into a scanner box). Register in a couple of phone taps for an account to have a 356-days returns window 👌🏾

Clearly, the staff members I asked for help tonight, don't know anything about at least the snowshoes. I asked the first girl what the difference was between 2 different types. She said she wasn't sure and she would get someone who knew more about snowshoes. I asked the 2nd girl about the sizes, and she told me Medium was good for up to 127lbs. I think she drew that number out of a hat. Haha It was actually 225 lbs or close to that. I pointed the tag on the snowshoes out to the staff member with the weight allowances, and even though it said 225 lbs for medium, she still said they were only good for up to 127 lbs. Anyway, with no decent help from staff, I hope I made my own good decisions. Lol Staff should probably do walk-through with management and cover the basics of what they are trying to sell. Regardless of that, I loved the store. A large variety of products available. I'll definitely be returning, especially if my snowshoes work out well. 😄

Eddie at the bike area is awesome. He is clearly passionate about mountain biking and is willing to go out of his way to help the customers get exactly what they need. He is also knowledgeable about the products and obviously loves his job! Outdoors companies need more people like him!

It’s like a Sail/large sporting good store combine with an IKEA! Price for items increased as the sport skill level increases. For example, a beginner/thinner fabric item will cost $10-20, whereas an advanced item could run from $60-80. Large variety of items, and helpful staff. One of my favourite stores in the region!

First time customer today, and I was super impressed by the variety of sports needs covered. Plus, the customer service and help received with your sports equipment was amazing. Rosalie was so knowledgeable and patient with getting me started on my horse gear. Loved the price points here as well. ❤️ 😍 I went through a cashier (versus self checking; I like to support jobs) and she was friendly and helpful too. I will be back!!

Great products, reasonable price, nice lay out of store and the best staff-Pim, Param and William. Thank you very much. Small feedback, please fix your account issue. My update in regards account issue below. The responsiveness of the application is lacking, as I am unable to access my purchase history through my account. The main issue seems to be that the application's backend is not sending API calls to the UI side/front end, making it difficult for customers to view their purchase history. As a result, customers are resorting to calling and inquiring about their past purchases. I would like to see that the IT department address the functionality problems of the application. I am a loyal customer and would appreciate a resolution to these issues, so your business grow faster.

This is a unique store , with many kinds of gear, and high-quality and low prices, mostly because it’s all their house brand or equivalent and I guess they’re able to control prices that way. For example, I bought a pair of hiking boots there about three or four years ago and they’re still going strong, and they cost me I think maybe $60 or 65. So unbeatable price for something like that. The equivalent at most conventional outdoor stores might be $200 I’d say. That said, the place has some issues with customer service. For example, this weekend I called them twice on Saturday morning trying to figure out if they had sizes in cross country ski boots before actually coming in, and followed the prompts to speak to a person in winter sports. I didn’t get a call back that day despite the two voicemails although someone did eventually call me back on Sunday, but of course, that was too late because I needed the boots on Saturday. It would be great if they had more capacity to respond to customers’ questions. When you’re actually in the store, it is also difficult to find someone with expertise to talk to. In the winter sports section, there was maybe one guy working and a number of customers, so it just wasn’t enough.

Staff was suuuper kind and human as i wanted to return something and had forgot my purse home and came from Gatineau. They accept to do the return. Thanks to Chiara and her boss! Large variety of articles. Nice store.

Bought a couple of bathing suits earlier this season. Price was very affordable! Staff was friendly. Went back recently and bought a blow up Kayak on sale >$350. Good price. Awesome item. Comes with fins for the bottom to help with tracking. Staff was very knowledgeable about the product. Up sold a pump ... but I really needed it! And it fits in a knapsack that weighs 30 lbs. Not to mention it is very comfy. There is even an accessory motor that can be purchased that fits into a fin slot. I have done a lot of kayaking in my day. In my opinion, this Kayak is well worth the price. Can't wait to get it on the water! UPDATE: We enjoyed the kayak several times this past summer. It assembles quickly (less than 10 minutes). Tracking is pretty good for a flat-bottomed boat. Comfy to sit in. Not too wide to paddle alone. All around a great option for casual flat water paddlers!

I would like to thank one of the staff members, Rezika, who understood and answered all our inquires about the product with great enthusiasm and care, and reminded us of what we should pay attention to, and repeatedly helped us confirm the product details. It was the best shopping experience I've ever had, and she’s the best staff I've ever met. Perfect shopping experience.

Okay so since you are looking for more details I can respect that. I can't honestly place anything that would make a 5 star for a chain location because by definition it is against brand policy to be different. I loved the store and layout. I was pleased to see the discount section. The staff was helpful and overall the experience was positive. If it had been the average experience I expect at decathlon I would review 3. Since I can't give 4.5 I gave four. You are doing great things and should take pride in that.

The manager Eric is incredibly rude. The absolute worst customer service experience of my life. He gave me a hard time about the return I needed to do (my sons shoes ripped within a week) and once he knew I was getting frustrated (because I asked for a manager) it seemed to make him happy to continue to be rude and difficult with me.

Shopping at this place is always a pleasant experience. The staff are knowledgeable and polite. I always feel like they are putting an effort in doing their job right, and not just waiting for their shift to end. Bike racks in front of the store is also a huge bonus!

Worst self checkout system I’ve seen in any retailer. There are too many steps just to checkout and pay. This store has no checkout with a live person. It’s a slow process to pay and leave the store. The first time I used their self checkout the displays on all the checkouts were French and I couldn't figure out how to change the language to english because I couldn't read the display so the attendant had to takeover and finish the checkout for me. Second time the system was just screwing up and not allowing me to complete the purchase. What a hassle. These self checkouts at Decathlon are not user friendly like at the grocery store self checkouts. Some other buyer needed the attendant when I was there because they had problems too. This is the only sporting goods store I've been in Ottawa that doesn't have a person to run your purchase through the cash yet they will pay an attendant to stand there and watch to make sure you aren't stealing. Ridiculous customer service Decathlon......

Very impressive store, i will have to go again. Today i purchased bike shorts, they had to be returned due to a flaw in stitching. No problem

30 minutes to lose a customer... After years of riding fixed gear, I am looking to buy my first road bike. They have a few 105 options, and I wanted to leave with a bike on the roof of my car. I've never been to Decathlon before, but I have heard good things, so I wanted to give them a try. I went in, cash in pocket to buy a nice road bike, and walked straight to the back where all the bikes were. I waited for 30 minutes without a single employee even acknowledging my existence. Not a single "hi" or "let me know if you have any questions" or anything. It was obvious I was interested in the bikes as I was looking at them, even touching them. There were a couple of people working on bikes that knew I was there but didn't talk to me. The 4 customers that came in after me were helped with no problem. Customer service is really important to me, so I'll be going somewhere else to get my bike, even if that means spending a little more. That was ridiculous. This was my first time there, and it will be my last. Disappointing.

i actually was going to let this go, but i need to share, i bought items online they charged my card five times, after a few days and many calls i did get credit for 4 of the five. infact the operator ask me to pay again for my package, which i replied are you crazy you just took it five times, operator then realized i had another payment the fifth one so they said the product is coming, "I AM STILL WAITING for product" and they still have my fifth payment .so please go to the store don't buy anything online

On behalf of Anthonette Jacob, the Executive Director of the African, Caribbean & Black Wellness & Resource Centre; We at the African, Caribbean & Black Wellness & Resource Centre, have had the pleasure of working with DECATHLON and have found them to be nothing but helpful. The staff is second to none and we have always been met with smiles and the help we need. The way the store is set up makes sense as it makes it easy to find what you are looking for. All this to say, from the sales associates to upper management, we have never had a bad experience. Their pricing is also great, having an amazing selection of new on sale equipment makes outdoor fun accessible to a lot more adventurers.

Large store that covers a wide variety of sports. The staff was very helpful at helping me select some skis. Although the variety of skis was limited, the quality and the price was great for beginners. We love to shop for sports equipment and clothing there as it is difficult for other stores to beat their price.

Got a 30L backpack there, had to return it the day after because it was too small. Otherwise would have been a great backpack. It fit a sleeping bag, sleeping mat, clothes, sunglasses, water shoes, first aid kit and food for 3 days, but no room for a cook kit, camera, and tent. They weren't selling winter jackets that I will need for end of August. Otherwise quick returns and nice items but limited.

Best sport store ever! Amazing, friendly and unique customer service. Unfortunately, we did not get the name of the young French lady who helped us with the purchase of a Domyos EB520 Exercise Bike on Monday, July 11th - she was amazing and extremely helpful. Our experience at this store was exceptional starting with the young lady and the other person who helped her with the loading of the bike in the car to the cashier who helped us with the free subscription and our invoice. Best shopping experience we've had in a long time. Thanks again!!

Huge amazing 🤩 first time to visit and I just finished ✅ half of the place. I have to go for the second half review

This shop hasn't stopped surprising me! Aside being indeed Costco look-alike when it comes to sports equipments, the staff equally gives an awesome client service most often than not. I passed by again yesterday Aug 11, 2022 to get a padlock for my beautiful bike I bought from them earlier. This wonderful, kind, patient and amazing man, Gary, went the extra mile first by giving me the best advice on the choice of the lock, and most surprisingly got me an accessory (paid from his pocket) needed to help secure the lock on the bike rack. This is really above and beyond service 💯. Much appreciated, Gary 👌👏 . Keep up the good work and God bless and richly reward your kind heart 🙌

Great place with really helpful professionals. Had some problems with a bike that I bought, and they fixed it no problem. Fairly priced items all around so great place to pick up some gear for a sport you're just getting into. I've been relying on a decathlon bike for commuting for almost 3 years now and it's been very nice!