Our family doctor is retiring, so I contacted St Joseph Medicine Clinic to ask about available doctors. As my son has just been diagnosed with autism, it is imperative for him to find a following physician. The receptionist was very rude to me when she indicated that no doctors at the clinic were accepting patients. When I began to ask a question she immediately hung up on me. This is subpar treatment for anyone in any type of public facing position, but especially when speaking to a parent who is seeking help for their child.

I've been coming here since I was a baby and absolutely adore my doctor, but the clinic itself is AWFUL making appointments is a nightmare, the reception staff are unhelpful and uncaring, and seem afraid of technology. They had an email system for a few weeks before getting rid of it claiming staffing shortages, so instead if I need to contact the clinic I'm on hold for 40+ minutes only to receive sub standard care. Honestly if it weren't for the fact that my doctor is amazing I'd have switched clinics years ago. I absolutely hate this clinic so much and hope every day my doctor takes all her patients elsewhere.

Update: The clinics communication platform is still not user friendly. Patients are expected to use the Pomelo platform to book appts and what ever other nonsense, but all communication to the clinic is blocked unless youre responding back to a rare message. This funnels all communications through their phone lines, when in reality, rather than spending an hour on hold i could send an email or message and have them get bqck to me... when ever its convenient? Instead, we must call. Except the phones are only answered between 8:30-4, with reduced hours Friday, and often times there's 15+ people wait.. So because I want to confirm my appointment is a phone call, and the reminder was sent ON A SATURDAY when NO ONE ANSWERS THE PHONE AND YOU CANT LEAVE A MESSAGE OR AN EMAIL, you expect me to play phonecall roulette to hopefully be one of the first 20 people calling at the opening minute on a Monday morning to hopefully confirm that the confirmation notification was wrong and I'm not expected in the office in 13 minutes. --original review below-- I've been going here since I was born, I don't know what's going on but they forced us to only contact the clinic via app messaging system, in which they removed contacts and you're unable to message reception. Can't call, can't message, can't get in contact to renew medications. I guess the ship is sinking and everyone has left already. I'm guessing they didn't pay their receptionists well enough and they all left. Those who remain are so bogged down that they're just scrambling.

I have been coming to this clinic since I was a baby. I am now 24 years old and can confirm that my experience over the years has been quite painful. For a private health clinic, you don't get many perks. I can NEVER get through to reception. Walk-ins are "welcomed" but EXTREMELY limited. Hours fluctuate constantly and they have been "understaffed" for as long as I can remember. I was asked to wait three months for an appointment with my family doctor. I tried getting through to reception and there is an estimated 55 min wait to get through. No call back options. I STRONGLY advise NOT coming here. Not worth it.

I am hoping management considers this high volume of poor reviews to initiate change within their workplace. The appointment booking and reception process in general desperately needs improvement. I have been on hold for 1 hour this morning, which unfortunately is the standard waiting time I’ve experienced here. There is no chat/email/or even voicemail option and instead several barriers to seeing my family doctor.

Reception should honestly be ashamed. I just sat on hold for 2 hours to make an appointment for the walk in just for no one to answer. Had someone else call, twice, just for it to be the same amount of people ahead of them, so clearly it seems like they’re doing anything else other than processing phone calls. Absolutely absurd that it theoretically takes them 2 hours to get through 18 callers.

I have had a family doctor at this clinic since I was a baby. I've never had a negative experience. My family doctor, Dr.Khougaz, is fantastic. This evening, after three weeks of pain and unusual symptoms I booked an appointment via portal and was met by Dr. Dean Leduc. As a nurse myself, I'm familiar with signs and symptoms of common illnesses. Dr. Dean Leduc would not let me finish my sentences. Every sentence spoken was cut off and met with a snarky, condescending remark. He labeled it as "influenza", though I have none of the symptoms. When I questioned his diagnosis, once again, was cut off and told, "just because I'm a doctor doesn't mean I know everything." He made me feel humiliated, disrespected, unheard, and like the sole purpose of my suffering was for his inconvinience. I asked for a doctor's note as I'm still very sick and should not be around the vulnerable. The note written by Dr. Dean Leduc stated that I was, "totally disabled" and prescribed me antibacterial mouthwash. I felt mocked. The whole visit was under 5 minutes. The brunt of the 5 minutes was me asking off my jacket to see my breasts (because that has anything to do with influenza.) I'm both disgusted and appalled by the quality of care I received. Do NOT book with Dr. Dean Leduc. He's extremely unprofessional and not someone I'd ever recommend.

It's your regular medical building. Clean and signage is appropriate. Very important to bring your parking ticket with you since the pay machines are inside the building at the entrance.

I was surprised to see these reviews. Though I have also experienced bad receptions and long wait times. I have noticed a difference. They are making changes because I get nicer receptionists now. I have a great doctor. My doctor is Doctor Michelle Chartrand and she has been with us for about 6 and a half years. She is great with me and my som. So the doctor part is great but I understand the unkind receptionists. I have learn to just brace myself when I can and expect the worst so I don’t get hurt. I choose to have compassion for them instead as most of them are over stretched. The truth is everyone is having shortages these days. They are not a bad clinic though. Very nicely decorated and renovated up to date. If you are a patient you get the emergency clinic which is much faster then waiting at urgent care. I also noticed the wait times to talk to a receptionist is not as long. There is good and bad but the good for me outweighs the bad. To even have a family doctor is a blessing in these times as many do not. Take the negative comments lightly.

Our family doctor is fantastic, so are the nurses! There are so good with myself and my infant. However, the down fall is the receptionist. It does take A LOT of time to reach them. The longest I’ve waited is 3 hours just to talk to the receptionist.

On July 14, 2023, my wife drove one hour for a scheduled appointment from Kanata to Orleans. She is very pregnant (due in one month) and needs vaccinations. The highway was also closed making the trip extra long and it was during work hours, so she had to take 2 hours off of work - money we desperately need for our family. Upon arrival, the clinic was closed. No phone call, no email to let us know...just closed. No one there.

I've had my doctor for over 20 years and I could not be happier with his service and honesty. He's a great listener and takes his time with me. I will never leave my doctor or his staff. Thank you!

Worst clinic: always closed, poor customer service, of no help at all, always turning away clients.... Do yourself a favor an go somewhere else, don't even bother calling them, they don't help their clients although my family doctor is found here

I waited on call for 20 mins to listen- hello, hello, hello and lady cut the phone. I was responding and she never replied as if a movie scene.

Terrible clinic, poor organizing, long wait times even when it looks empty, and some of the older nurses have very sardonic attitudes, as if my concerns will just disappear if they are rude enough. I would recommend any other medical centre in Ottawa

My Dr, is astronomical!!! Her old clinic had two people, and often only one, and calls were answered within 10-15 mins. At this new clinic I have called 3 sperate times, first I was on hold for just over an hour, second on hold for just over 1.5 hours and this time I was on hold for over 25 mins. When I asked why, I was told because it's busy, and it depends on how long people keep the reception on the phone. No matter what, anything over 20 mins when calling an office in general, is ridiculous. Especially when they are fully staffed.

This clinic is one of the worse in the city. It's very difficult to contact with the doctor. No email, you can only call during the normal operating hour and you can't leave a message if the operator don't pick up the phone or off hour. Usually they stop answering the call 30 minutes before the closing time. However, the doctors are nice.