The WORKS Craft Burgers & Beer image

The WORKS Craft Burgers & Beer

Restaurant Meal takeaway Hamburger restaurant Family restaurant American restaurant

😠 The quality and service at the Barrhaven Works has been progressively going downhill. This last visit was the worst to date with the employee taking my order having no knowledge of the menu, items were missing from my order, and the broccoli was rotten (see photo). People often mention service, good, great, burger,


Address

3500 Fallowfield Rd, Ottawa, ON K2J 4A7, Canada

Website

worksburger.com

Contact

+1 613-823-1234

Price rating

$$ $$

Rating on Google Maps

4.00 (871 reviews)

Open on Google Maps

Working Hours

  • Monday: 11 am to 9 pm
  • Tuesday: 11 am to 9 pm
  • Wednesday: 11 am to 9 pm
  • Thursday: 11 am to 9 pm
  • Friday: 11 am to 10 pm
  • Saturday: 11 am to 10 pm
  • Sunday: 11 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: service (9) good (9) great (8) burger (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Quinn M. 1 year ago on Google • 62 reviews
    Our experience here was so bad, we ended up taking our food to go before it even reached our table. The restaurant was covered in a thick layer of dust, the waitress was half asleep, they were out of so many drinks/ingredients, there was no music - we felt like we had to whisper, they got the orders all wrong (The waitress was openly blaming the kitchen staff). Definitely do not recommend for dine-in.
    3 people found this review helpful 👍

  • 1/5 Becky R. 1 year ago on Google
    The quality and service at the Barrhaven Works has been progressively going downhill. This last visit was the worst to date with the employee taking my order having no knowledge of the menu, items were missing from my order, and the broccoli was rotten (see photo).
    3 people found this review helpful 👍

  • 5/5 Kevin T. 1 year ago on Google • 149 reviews
    Had a great experience in Kanata the night before so it was an obvious choice. Good beer, good burger and service. Had the Impossible Sexy and bottomless fries, they were delicious. Any burger can be substituted for the vegan patty. Good service. High chairs available.
    2 people found this review helpful 👍

  • 4/5 Priya S. 8 months ago on Google • 182 reviews
    First time went here. We had queso loco nacho fries which was too good, but the kamekaze burger was not so good. The ambience here is beautiful. Service was great. Enjoyed here with friends. Overall, good.
    1 person found this review helpful 👍

  • 2/5 Guy G. 9 months ago on Google • 13 reviews
    Multiple mistakes in our order, had to ask for certain items a few times before they were delivered. The burger patty was dry. Milkshake was awesome.
    2 people found this review helpful 👍

  • 5/5 Era S. 4 months ago on Google • 258 reviews
    Great place to go for a hamburger, they have so many options and so delicious. The sides are so various and the drinks too. The milkshakes are to die for. They are so enormous and with so different flavors to choose from, everything for a greater price. And the place makes you feel at home right away. Great service.

  • 5/5 Natalie L. 4 months ago on Google • 47 reviews
    Love the lunch options and price! Perfect portion size for me; filling without being too much. My group had the new pulled pork sandwich, Sk8tr boy and the Son of a Beech from the lunch menu as well as the Hawaii Five-O from the regular menu. Each was well prepared and delicious! 🤤Beyond the good food and great price we received, as usual, awesome service. Thanks Ashley for making lunch that much more special.
    1 person found this review helpful 👍

  • 1/5 Mengke N. 7 months ago on Google • 39 reviews
    I have been eating at this restaurant for many years. I went there today and was very disappointed. Maybe the owner has changed. First of all, the onion tower was very unpleasant. The batter and onion were watery, and the worst part was the burgers. I ordered three burgers, and each one was about one-third smaller than before. Additionally, the meat patty was very dry and small, they were way overcooked and giving the feeling of being frozen for a long time. Price went up 1 dollar since last time I went there, but the food's quality dropped tremendously. The only thing GOOD about this restaurant is the waiter, he is one of the best I ever met. But I gave 4 star to the service rating because he was the only waiter there and I don't think anyone can withstand an owner that horrible who would easily destroy such a good'n old venue. The owner must be that bad to operate a good restaurant to a complete joke.
    1 person found this review helpful 👍

  • 2/5 Music P. 9 months ago on Google
    Ordered a simple hamburger each with my partner. Partners hamburger came with a pile of sauce despite request for no sauce. My hamburger came undercooked and red throughout. Lost my appetite and had to request a full refund rather than simply being offered it. The waitress was excellent though. We go there about once a year. Not going back again. Have heard too many negative stories from locals recently.
    1 person found this review helpful 👍

  • 5/5 Namrata S. 2 years ago on Google • 79 reviews
    Had the most amazing lunch at Works today! They have a huge menu selection and you can pick the patty, toppings, buns and sides of your choice. We had The Hipster and the Getting Piggy with it and both were delicious. Sheri was wonderful too and had great recommendations! 😃 All in all, a good place for a great meal and some top notch service! Totally recommend checking it out.

  • 4/5 Kavinaa U. 8 months ago on Google • 22 reviews
    Tried the chicka chicka boom boom burger. Amazing! But the onion rings were the highlight. So crispy on the outside, so so good! Our waiter was so friendly , highly recommend this location for anyone looking for some great burgers.

  • 4/5 Urvish R. 8 months ago on Google
    We tried the kamikaze burger but it was just okay not good not bad. The place had very nice vibe and atmosphere.

  • 5/5 J W. 8 months ago on Google
    Went to this location with a party of 8 for a birthday, and the service was amazing. We had people of all ages and our own cake and they accommodated us very well. Food came fast, and everyone’s orders were correct. Drinks were refilled constantly. We got refills on fries too. My burger was as a little dry and smaller than I remember the works being, but still quite delicious. They sat us in a little private alcove which made the evening feel special too. We will return for sure. The new manager is a real gentleman.

  • 5/5 Sukaina O. 2 months ago on Google • 11 reviews New
    Our waitress Paige was great, so friendly and helped answer all our questions and just overall sweet and provided great customer service! Our food was amazing and hot and fresh! Will be back for sure


Call +1 613-823-1234 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Quick bite
    • ✓️ Happy-hour food
    • ✓️ Late-night food
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

Trends



Last updated:

Similar Restaurants nearby

Last updated:
()