I was a client for a long time. During covid I asked that my account be put on hold indefinitely because I wasn't using the services. When I contacted them again I was told that I had missed 5 payments (so they didn't put it on hold and my card must have expired) and instead of rectifying this, I lose the approximate 12 massages I had already paid for, with no reimbursement. I can understand cancelling a membership for missed payments, but to also take the value of the massages I had already paid for and not allow it to be used towards services or merchandise at its regular price is unacceptable. I feel like they stole from me. Horrible business model. The manager said they would send me a copy of the contract but of course that was never received. I was told they tried contacting me which I do not believe is true, I have had the same number for 30 years. Very disappointing that a company like this can treat loyal customers this way.

I got my sister a gift card for her birthday. Based on the great reviews of the services, I’m sure their services are great. The gift card was enough for a facial and an extra add on for the facial. Purchasing the gift card itself seemed a little complicated on their end at the time of purchase. My sister explained to me she had issues when trying to book the facial over the phone as well. Fast forward to her appointment today: the treatment went great, but when she got to the counter to pay, the clerk said she only had $28 on the gift card. She messages me in a panic. I sent her my statement which lists the charge of $163.79 from Hand and Stone. She shows the clerk the statement, as well as the original receipt (which i had given to her along with the gift card as anyone does when they gift a certificate of the sort). The clerk tells her not to worry about payment today, takes the gift card and my original receipt (why would they take my original receipt and gift card?!). She told my sister she would speak to the manager and get back to her. My sister only ended up getting a regular facial, so there should have been some money left over on the gift card after payment on top of the main issue. Again, why would staff take the customer’s money and original receipt??? The clerk could have easily taken a picture of the original receipt. I’m very dissapointed in mine and now my sister’s experience. This was supposed to be a nice relaxing gift for her as she works 2 jobs and has three kids. I will be following up in the morning.

Had my first facial with Carline today. It was a wonderful experience, I feel revived, full of life, and am pleased beyond words. Carline is an expert Esthetician, very kind, caring, and above all a true professional. Hand and Stone is the best place to go. Thanks Carline for making me feel comfortable, refreshed, and feeling amazing ❤️

What a fantastic first experience at Hand and Stone in Orléans. The receptionist Ashley, is very welcoming and kind. Sabina, the massage therapist who I booked with was friendly and knowledgable, she addressed my sore neck and back. I will be back next month for a massage and facial. Thanks everyone for a great first impression :)

If you have not booked a service at Hand and Stone yet.....what are you waiting for? You will be well received at the reception desk and offered a refreshing water and a comfortable waiting area. Then if you've had the presence of mind of booking a massage with Phillipe, you will be given a most enjoyable experience. My knots and tightness were worked on efficiently and effectively. Phillipe has such a relaxing and comfortable voice that I found the time flew by. I will definitely return and you should most definitely call ;)

This was my first time at Hand and Stone. I got a facial with Alex, and she was absolutely incredible! I felt so at ease with her, and she was very informative with all of the products she was applying to my skin. She was genuinely interested in hearing about previous facial treatments that I had received, and she even provided new insight into my skin that I had never known! I left feeling refreshed and incredibly calm. I highly recommend this place to anyone who is interested in treating themselves to a message or a facial.

Staff is great overall we've just had some confusion a few times around appointment times and they need to hire more rmts. There seems to sometimes be conflict between employees but we've always had a great service.

I have been a member at Hand and Stone in Orleans for 4 years and am always very satisfied with the services. Phillip provides the most wonderful massages. He is a true professional!

I had a facial as a gift and arrived 30minutes before my appointment all ready to go for them to tell me it’s been cancelled. I live far away and had to take transportation there. I am beyond annoyed and disappointed. How do you guys not have more than one person in who does facials. Receptionist was cold and not at all empathetic. 0/5 if I could

I had the most wonderful facial with Tanya at Hand and Stone in Orleans. From the moment I stepped into the spa, I was welcomed with kindness and professionalism, and the spa itself was beautiful and clean. Tanya did an amazing job making me feel comfortable, relaxed, and taken care of during the facial, and my skin felt and looked amazing afterwards! Thank you Tanya and the entire Hand and Stone team for the wonderful experience!

Phillip is an absolute amazing massage therapist. Highly recommend. He is treating me for a neck injury and it's amazing

Had a wonderful massage with aromatherapy by Phillip. The monthly massages have done wonders for my mental and physical wellbeing. Well done.

My therapist was Philip - my first visit with this therapist. My experience was excellent. Philip was professional, caring and I had a great massage……so much so I rebooked and asked for the same therapist!!!!

Called last minute and was able to get an appointment. I’m a member now. The massages I received were amazing. I’m so excited to get my next massage. Very professional staff - clean and peaceful environment ❤️

Received a facial that went well. I was overcharged and only noticed at home. Emailed them stating they owe me 20+$ refund and they replied saying they woukd have manager look into it. Never got refund, followed up twice and they are now ignoring my emails. I hope this bad review was worth the 20$ that is actually mine. Dont reccomend.

Enjoyed a facial today with Bianca. Extremely professional and full of information during relaxing service. I shall be back! Thank You

My first time having a facial but it won't be my last! Such a relaxing experience and my skin feels amazing.

Ashley on the Reception team is great! She was extremely knowledgeable and patient with my many questions pertaining to my membership. I had the honour of getting a hot-stone massage with Gabriel, and let me tell you, he knows his stuff! He was able to get knots out I did not realize I even had. I mentioned prior to the massage that I work-from-home, and he was able to relieve all pain relating to sitting all day. He even took the time to show me a couple of exercises that I can do at home, so that my muscles do not get too tense in between my next massage. Thank you Ashley and Gabe for being so amazing! Will absolutely return, and I have already begun recommending this location to my friends! I am already excited for my next massage.

It was my 2nd time at this spa. I tried their micro dermabrasion for the 1st time. The estitician is very knowledgeable. She answered my questions right away as I was curious about what I was feeling during the treatment. She is very calm and she told me what is happening and what I need to do at home. Thank you for another awesome experience. Jo P

First time getting a massage here, I was looking forward to it and super excited that they could get me in last minute, but the masseuse talked throughout the ENTIRE appointment. I’m very disappointed in the service, was the complete opposite of relaxing. I’m educated in fitness and health and they spewed incorrect anatomical nonsense to me the whole time. Felt more like she was trying to educate me then massage me.Waste of time and waste of money. I told the front desk and receptionist was great. Wishing I asked for a refund!

Great experience at Hand & Stone Orléans as always! Phil addressed all the muscles on my back that were tight and relieved them and felt very relaxed after it. Very friendly front desk and manager. It is always a pleasure stop by to get relaxation massage every month.