Subway image

Subway

Restaurant Fast food restaurant Meal takeaway Sandwich shop Catering service

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options. People often mention service, Subway,


Address

1750 Innes Rd Unit 30, Gloucester, ON K1B 3K5, Canada

Website

restaurants.subway.com

Contact

+1 613-745-7789

Price rating

$ $$$

Rating on Google Maps

3.60 (301 reviews)

Open on Google Maps

Working Hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: service (7) Subway (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Denver R. 9 months ago on Google • 3 reviews
    Terrible customer service they only care about taking your money. They’re so cheap with the food they put little pieces they never give what you pay for. Don’t recommend going.
    2 people found this review helpful 👍

  • 5/5 steve M. 4 months ago on Google • 31 reviews
    Extremely friendly staff. Spoke to the store manager. She was fantastic. Will go out of my way to go to this specific subway. Good service is hard to find
    1 person found this review helpful 👍

  • 1/5 Jeanvieve M. 2 years ago on Google • 22 reviews
    I genuinely have never had as bad of an experience anywhere near as much as today. Around 1230am I ordered a foot long combo (Diet Pepsi, 2 macadamia cookies). I also ordered a chopped cold cut salad with a smoky mustard dressing. I've had this before at other locations, this is my first time ordering anything from this location. I mainly only did because they were free delivery over $15 on Uber Eats. I recieved the order, everything is tied tightly in a plastic bag. I open it, only the salad and the sub is there. I know its not Uber Eats, its Subway. They didnt pack my other items. I kindly called them saying that I made an order not long ago, gave the information on my order and I was replied to incredibly rudely. The guy on the phone blamed MY Uber eats driver saying that they packed everything and he mustve lost the rest. I explained no, the bag was tied tight. He delivers it, you make and pack it. He was very adament that he packed it and my driver just lost it. I replied saying no, you didnt pack the items I paid for. What an unprofessional response and I happily hung up on him. I contacted my Uber Eats driver, he went above and beyond and actually drove back to this Subway to let them know they screwed up. They again blamed him to his face saying it was his fault and they packed everything. Eventually they ended up packing up the remaining items I paid for to which they did NOT give originally. My driver was on the phone with me during this encounter, he goes back to his car and counts the cookies. They only gave 5 cookies, there should be 8. He went back, I heard some arguing and he got the remaining 3 cookies. He comes back, I of course tip him nicely. I go to eat my salad and I near almost threw up. My salad was not chopped like I asked, they literally threw the lettuce in the bowl and my requested toppings carelessly ontop. Then giant thick globs of the smoky mustard, I did notice there was mayonnaise as well which I didnt ask for. Even mixing the salad, it was sopping wet with this and it was like eating mayonnaise with a spoon. I couldnt stop gagging, absolutely disturbing and HORRID experience. I really wish I could get my hard earned money back, it was not worth it.
    1 person found this review helpful 👍

  • 5/5 Jennifer M. 4 months ago on Google • 9 reviews
    Not our normal Subway. Manager is just lovely, and absolutely cares about what she is serving and putting out there. Super fun and professional staff. Who knew ordering sandwiches could be so much fun!!! You all were wonderful and food was on point. Thank you. Now you're our normal Subway. Thanks again
    1 person found this review helpful 👍

  • 1/5 Mohamed Larbi E. 4 months ago on Google • 41 reviews
    1 star because i couldn't make a negative score, worst service in a subway restaurant ever..very cheap portions.. the indian lady who put the shredded cheese use her fingers instead of the measuring cup.. they doesn't care if you are vegetarian or not and use dirty gloves and knifes with meat chunks to cut your veggie sandwich.. people aren't friendly and doesn't know the meaning of the smile... bathrooms are disgusting! if i can i will call the Subway head office on them..

  • 1/5 mohammad s. 7 months ago on Google • 14 reviews
    This is the worst Subway service I ever had. I went to the store at approximately 12:30 AM today and the service was so bad. They also asked me to pay extra for some sauces, some veggies, and even Mozeralla cheese for 4$!!!!! The staff attitude was so terrible and disrespectful, and they didn’t explain or show me the policy that says that. Do not recommend at all… Unfortunately, this is my first low review to a business ever and hope my last.

  • 1/5 Lacy P. 6 months ago on Google • 7 reviews
    The bathroom was absolutely disgusting. The toilet seat had pee all over it & baked on like it’s been like that for days!!! I told the girl working there and she told me well you don’t have to use it!! If they can’t clean their bathroom how are they cleaning the back area where food is prepped??? I would highly recommend you avoid this subway. DO NOT GO

  • 1/5 Aahan A. 7 months ago on Google • 5 reviews
    Went there midnight and saw staff using the same gloves to make 4 foot long and upon asking to change the gloves while making mine gave me a bad look and showed pretty bad attitude. Guy with the glass was serving. No hygiene what so ever. And pretty bad customer service. 24/7, but disappointment.

  • 1/5 Ionut T. 3 months ago on Google • 4 reviews New
    Really bad customer service, I am the only client in store, waiting 10 minutes to be helped, while employee prepares other sandwiches, probably for Uber pick up. Not even acknowledging my "Hello".

  • 3/5 miss c. 9 months ago on Google
    I don't think the AC was on and felt rushed to finish and get out because of how uncomfortably hot it was and one of the staff was absolutely miserable. The young man with the long hair though is extremely pleasant, welcoming, professional and friendly. Made who look even more obvious ;)

  • 1/5 Lorraine M. 9 months ago on Google
    I couldn’t believe how dirty the place was! I was happy to be in my wheelchair and didn’t have to sit on any of those benches and chair. The table was very dirty and when I asked the employee to clean it, she rolled her eyes backwards. When she did come and clean the table, she push all the crumbs off the table and some landed on the chair and floor. The floor was extremely dirty too. Will never go back there again.

  • 1/5 Justin G. 4 months ago on Google • 1 review
    This place has got to be the worst subway I’ve ever been too, do not recommend. Employees are as clueless as a box of rocks. Not coming back!


Call +1 613-745-7789 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Healthy options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Catering
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup

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