The name "Tim Hortons" and the word "Canadians" are roughly synonymous. Understandably, there's no knowing how many Tim Hortons I've been to. And my experiences there have ranged from being delighted (mostly) to being disappointed (on occasions). However, my experience at this particular location qualifies to be termed "deeply disappointing." The only bright spot were the staff behind the counters. Yes, it was crowded beyond capacity. But, which Tim Hortons isn't? And which is perhaps a sign of popularity and of good business. And you would expect that a place that's doing good business ought to deliver the goods. Not here. The floor was a mess, with crumbs and whatnot strewn all over. At other Tim Hortons I've seen a member of the staff coming out and cleaning the floors at regular intervals. Not here. But what takes the cake was the men's restroom. The floor was dirty and there were flies all over. Around the urinal, the floor was wet from urine droplets, drops, sprays and moisture, with a population of flies hovering over it. After that, I did not have the courage to lift the lid of the toilet bowl. This place was decidedly in no better shape than the restrooms I've seen in some Third World countries (I'm not being depreciatory or discriminatory, but merely stating what I've seen). I made as quick an exit from there as possible. I'm pretty sure there must be a valid reason for such a state of affairs. All I'm trying to do is draw the attention of the concerned people, so that we Canadians can walk into a Tim Hortons with a sense of pride, and exit with a feeling of satisfaction.

The washroom looks like one from a third world country, which makes perfect sense considering that's where all their staff is from. They're helping to ruin canada. They only hire cheap, incompetent Indians. Been going here for years but they lost my business for good.

i ordered 2 sausage home style biscuits and they waited until 20 minutes after i ordered to call me and say they were out of both sausage and the biscuits, only to shill me with two undercooked, soggy and cold english muffins with poorly cooked bacon. worst tim hortons in the city, don’t order from them if you like tim hortons it might seriously dampen that enjoyment.

I had the most frustrating experience with Tim Hortons recently. I placed an online order, hoping for a convenient and hassle-free coffee fix. However, my expectations were completely shattered. First of all, the online order was ignored for what seemed like an eternity. I watched as people who had come in after me received their orders while I stood there, forgotten. But that wasn't even the worst part. When my order finally arrived, I was handed a coffee that was completely different from what I had ordered. It was as if they had a "make the worst coffee possible" contest in the kitchen. It was undrinkable, and I felt like I had just thrown my money away. To top it all off, the staff's attitude was abysmal. They were dismissive and unapologetic when I pointed out the mistake, as if it was my fault. The whole experience left me with a sour taste in my mouth, and I won't be returning to Tim Hortons anytime soon. This was, without a doubt, the worst customer service I have ever encountered, and I'd caution anyone against placing an online order with them.

The worst timmies I have ever been to. I was at the drive thru window with a young man working at the till who was serving me with excellent customer service! A small change was made on my end of things to my order and he was fixing it up for me. So kind! Then a female who I assume was his manager or supervisor came over to the window, got upset with him for taking so long (this whole interaction was so fast!!!), and started almost throwing my food at me to hurry the entire thing up. She was so rude to both her coworker and I. No amount of timspoints for your employees' drive-thru times is ever worth treating your fellow employees or the customer so rudely.

Tim Hortons holds a cherished place in my heart, as it has been my go-to dining spot for the past 22 years and has also become the gathering place for my closest friends. In this brief review, I want to express my deep appreciation for the lasting memories and meaningful connections fostered at Tim Hortons. Over the years, Tim Hortons has consistently delivered a comforting and familiar experience. The rich aroma of freshly brewed coffee, paired with their delectable menu options, has been a source of comfort and delight. From their signature donuts to their savory sandwiches, Tim Hortons has been a reliable destination for satisfying our cravings and fueling our conversations. What truly sets Tim Hortons apart is its role as a gathering place for my best friends. Whether we're catching up over a cup of coffee or sharing a meal, Tim Hortons has provided the backdrop for countless moments of laughter, heartfelt conversations, and unwavering support. The cozy ambiance and welcoming atmosphere have created a space where we feel at ease, allowing our friendships to flourish and deepen. The friendly and attentive staff at Tim Hortons have become familiar faces, always ready with a warm smile and a genuine interest in our lives. Their presence adds an extra layer of warmth and familiarity to our visits, making each trip to Tim Hortons feel like coming home. As we gather at Tim Hortons, we share not only delicious food and drinks but also stories, dreams, and milestones. The memories we have created within these walls are invaluable and have woven themselves into the fabric of our friendship. In conclusion, Tim Hortons holds a special place in my heart as a dining destination where I have shared countless moments of joy, laughter, and friendship over the past 22 years. From the delicious food and drinks to the welcoming atmosphere and friendly staff, Tim Hortons has provided the perfect setting for meaningful connections to thrive. It is more than just a coffee shop—it is a cherished gathering place that will always hold a special place in my heart and memories.

Tim hortons proving and time again that they dont teach their staff how to clean utensils. Really a flek of green is not the end of the world but proves how little cleanliness there is at theese disgusting places.

I count 8 people behind the counter, and yet only one is willing to serve walk in customers. Pretty typical for TH’s business model (preference for drive thru over walk ins). Only had a few varieties of bagels in stock so I had to settle for cinnamon raisin.

You’d assume the staff taking their time would ensure the food is served well, and cooked properly? I ordered a chicken bacon ranch wrap, to my disappointment, a small portion of the meat was uncooked. So I’m lucky considering if it was a bigger piece, I could get sick. Hopefully they don’t put customers at risk.

I order coffee and food both things were not good like i just order chai tea latte and they just gave me hot and chai tea bag inside when i went again there and i complaint to manager then she make it again for me but she also did same mistake at the end so i just tell you how to make chai tea latte firstly take milk from machine like press latte then cup size then put milk for steam and take chai tea bag put in cup then take vanilla syrup then put steam milk then put the lead ok cup after that give it to customer with smile. Thanku 😊