I almost never write google reviews but I will never forget this experience. I came to this Goodlife fitness to check out the prices and what the tenthline location had to offer the other day. The staff directed me to have a seat and wait for another staff to show me the prices, programs and what the gym had to offer. After taking a quick tour of the gym, I looked at the prices and decided I wanted to check out other gyms. I ended up talking to a staff named Travis about how I don't think I can afford to pay for the membership as I am a student working minimum wage with several priorities (ex. Food, gas, housing). I was not asking for a better deal, I was simply stating that I would prefer to think about which membership fit my needs. Travis began to gaslight and guilt trip me into getting a membership and other programs offered by telling me I don't consider my health a priority. He also kept saying "so you can't afford your health?". I am sorry that not everyone has the luxury and privilege to afford $80+ dollars a month when they have several other bills to pay. I know trying to manipulate your customers is probably part of your job as a sales person but I believe customer service is more important. Needless to say, I will never get a membership at Goodlife after that terrible experience.

I really enjoy this gym. Very clean and well kept. Staff are engaged and involved. You'll still see weights lying around here and there but not nearly as bad as other locations. Equipment is also well maintained and not under constant repair. A huge variety of weight machines, free weights, cardio machines including ellipticals, stair masters treadmills and bikes. There's also a dedicated trainer section and another cross fit section so this gym definitely has extensive variety for any workout. If you prefer classes, you'll have 2 separate rooms (one for biking and one for everything else) dedicated to group fitness. This location has also recently been painted so it's even cleaner than what you would normally see at a Goodlife. Massage chairs and tanning booth are also available. If I can go to this location over any other in the city, I will.

Staff is very friendly and courteous. Machines are not the newest compared to other locations but in good shape. Cleanliness unfortunately seems to be a big challenge in the men’s showers and washrooms. I have been going for 3 weeks now and they’ve never been cleaned. There’s mold growing behind the body wash dispensers. Management needs to step up.

There are some nice staff members here. But I always feel you can tell how good a gym is by the attention they give to the customer experience. This gym fails on that ground. The most glaring example is their TVs, which one would assume are there to be watched and listened to. They have about 15 or so, plus two huge screens. 3 or 4 of them are assigned to ads/messages from Goodlife and sponsors, with music videos. Fair enough. But the rest offer a choice that is amazingly disappointing. Usually 6-7 have the same two channels on, often (bizarrely) some random Vancouver CTV channel, and often a "Dr. Ho" infomercial channel INOBODY wants those!), and one of them (TV#7) has no audio (and hasn't for years, despite management knowing about it!). Quite often, the two massive screens have nothing on at all, and on the weekend, it is the norm that the staff don't even notice that the smaller TVs have not even been turned on. My husband and I like to watch TV while we hit the bikes or treadmills, but this is soooo frustrating. And we're made to feel like troublemakers if we ask for a channel to be switched (which we rarely do as a result). These are easy fixes, but the fact that nothing ever changes, despite customer feedback (others we know have expressed the same frustrations to the desk staff), indicates that the customer experience doesn't matter much here. Update: While I appreciate the quick response, it misses the point. We have already talked to the staff, multiple times, as have other people we know. The TVs are still an area they just don't care to do well. And I went this afternoon to follow up: of the 16 TVs, there were exactly TWO options for clients to watch and hear. Two. (And four were on Dr. Ho....). Don't you think that management shouldn't need to have clients come to them, to know that they just don't vary the options available for the clients? Proactive management would have managers looking for problem areas and dealing with them; reactive (poor) management is where you sit back and wait for people to bring the issue to you. Managers and staff should know what's going on in their club.

If you are a 20-30 year old male, this gym is for you. Otherwise, don't bother. It's a big facility but the layout is awful. They clearly cater to one demographic, and everyone else feels uncomfortable. The staff don't circulate to help with the environment either. The gym is also very over crowded and this makes the layout even worse. Don't bother going here unless you do chest 4 times a week and skip leg day. Just head over to Place Orleans, it's way better.

It's a huge gym and equipment is good. The only thing they need to work on is the staff. The older lady at the front desk is the only one who understands customer service. The others either don't care about you or walk around and starre at you like creeps (especially the tall trainer). I much prefer the Saint Laurent GoodLife.

It can get stupid busy in the evenings since it's the only location in Orleans (despite having over 100,000 residents). Like 0 squat racks, 0 benches, 0 machines, it's bad. Overall though, if you can come any other time of day, it's a solid gym with a good equipment. Seems like GL is staying away from pools these days as there are no pool or hot tub facilities. Pretty clean and even the meatheads aren't too bad

My partner was paired up with a trainer for her complimentary training session. Session lasted about 20 minutes and she was incredibly unsatisfied with the experience. She is brand new to this style of gym and this was a terrible introduction. Not sure why it was cut so short.

Great place to work out. Best run gym in the city. The GM and staff are very friendly and they all work hard to maintain the quality of the gym.

I've been working out there for a while and since September 2022, this gym is getting too full. It is getting too packed and we can't longer workout after 5 or and it's no longer peaceful. This is horrible... I which they can limit access to the gym with a reservation/booking system like during COVID. Now everyone get in and out, which is insane... Today, February 8, 2023, no changes. I was not able to workout, so I ended up cycling. 0 benches available, 0 squat machines available, 0 barbells available and the gym has more than 10 barbells stand and more around 5 squats machine... All the machines were busy! For more than an hour I couldn't get a barbell station. 😓 I'm not lying, it's a fact.

I like this place, the staff people are nice, and apart from the occasional "reservers" (who use their water bottle or phone or whatever to 'save' a machine while they're off on another one or talking or whatever), the members seem pretty good. But the last reviewer is totally right about the TVs! It's like the managers don't have a clue that people watch the TVs!! And they stick us with almost no options at all. With that many TVs they should have at least 4-5 options that are good. Maybe something like sports, Comedy, news (Ottawa or Canadian national, not Vancouver!!), food channels (they often have those ones so yay!), HGTV. And I agree, NO MORE PAID AD shows!! Dr. Ho can stuff it!!! lol

What in the world was the though behind closing one of two locations in orleans. It now does not matter at what time you attend the gym…. It’s always full. Expect to wait 15-20 mins per machine. Especially if you plan on coming in the evening from 4-10 pm. Obviously no discount on the fees since the other location closed either. Do yourself a favour and sign up elsewhere.

Visited Tenth Line location today. Front desk lovely greeting. We were assigned Travis for a tour and membership information. Found Travis arrogant, obviously agism at play. We are 2 women in our sixties and were waiting his time. I beleive one review stated a fine gym if you are male and 20 to 40. Otherwise forget it. Also noted his name came up as a negative in other reviews. Anyhow glad we went, have no plans to return. We will take our business elsewhere. Beware.

I'd give this place 6 stars if I could. Along with St Laurent, best facility in Ottawa. GM here is very personable- no nonsense straightshooter which is very refreshing in this day and age. If HQ can fund this place for a hot yoga room, I'd give it 100 stars.

Love how big and spacious the location is. Definitely one of my favorite location but it is getting a lot busier now. Been coming here for 2 years, driving from downtown. Only thing I would say is that treadmills are always broken or have something wrong with them

I really like this gym. It's spacious, and it's neat that they have more squat racks now. It would be nice if the staff's other than the older lady would give you a hi or even a smile. I also trian at the St. Laurent location as well, where the staff's hospitality is absolutely amazing. When I used to live in the west end, I used to go to the Queensview location, and they provided great service for their clients.

This is already a great location; friendly, clean and not too busy. It will surely be the BEST location once that expansion is complete — Very exciting! Alas, I just wish there was Zumba at this location.

Upon registering and adding my credit card information, the sign up process absolutely wants bank information too. Why? I spoke with an associate there and they tell me it's mandatory. Isn't a credit card enough? Why do I have to worry about Goodlife billing me in many places. Edit: I asked about paying in full with a credit card as you suggested, and an associate at your store told me that I would be stopped every time I come in, and might have to wait. This makes paying with a credit card completely useless.

Great club! The best location in the city! The manager and his team work hard to keep the club clean and tidy and the staff are all very friendly.

I personally look forward to going to the gym. As soon as you walk into the place the staff at the front desk make you feel welcomed, always smiling, very friendly. The place is clean, plenty of equipment to choose from. The real bonus is the classes they offer. I personally like the Regymn classes offered. The coaches are awesome, always willing to help and push you to achieve your goals. The atmosphere is great, the gym is clean and the best part is meeting new people who are all there for the same reasons. Having fun, getting in shape, finishing the classes with a smile and looking forward to the next class. Highly recommended, nothing like it.

Saif and the crew do an exceptional job running this specific GoodLife. Carla, Keisha, Genevieve, Zara do a stellar job on the front Desk. Rebecca for PT !! Attentive & knowledgable . This gym is not only always well cleaned, but all the machines are in great order. Great job TEAM !!!!

Rob and his day crew work extremely hard to keep on top of the cleaning and repairs, and in a friendly and professional manner. Well done, Team!

The GM guy is super chill. He was in his office with his staff and i walked in like I owned the place asking where the digital scale was. He was happy to answer and helped me out. Great facility. 100 star review! I agree with the Tai Chi guy, get this facility a Hot Yoga room.

I would really like to thank Josee Saumure, the personal trainer in this location for helping my son and myself to get started in the gym. She was so helpful, patient and listened carefully to our needs and helped us to plan on achieving our goals. She familiarized both of us with the different equipments so it is easier to start using them. Thanks again for all the help and will see you around.

Simply too busy. This gym doesn't offer anything special considering the premium price. Some of the equipment is taped up and it looks unprofessional. Very underwhelming and overcrowded.

Great facility. Everything you could want or need in a gym. Very clean. The desk staff and the trainers/instructors are super friendly and knowledgeable. The addition of Regymen has really made this place the only facility you would ever need for your fitness journey. Love love love it!

TLDR: if you want to pay by credit card, you can request to prepay at the desk. I wanted to pay with a credit card and this location gave me hell, and employee Travis was less than accommodating, going as far as saying that either I payed via bank account or I couldn't join and that he didn't want to hear more about it. Well I changed gym location, and on my first session, an employee noticed the issue and took it upon herself to explain how I could prepay my membership with a credit card at the desk, and that I didn't need to use my bank account at all other than in case of missed payments. What an amazing experience!! Why the Tenth Line location is so aggressive and pushy with not accepting credit card is beyond me. Other locations seem to accept it. I would kindly request management to review their payment policy to match the other locations.

“My gym”. Tons of daylight which I like. Several bench presses and free weights up to 100ibs. The renovation has made this one of the best Goodlife’s ive ever been too. Tons of squat racks. Lots of cardio machines as well. It’s kept in a good state of repair and the vast majority of members have good gym etiquette.

Pretty big gym. Some of the cardio equipment is older and many times a few of them are broken. You would expect for the fees you pay they can replace them.

Trying to register: they don't take credit card, they require you to come in person during business hours to sign papers (some of us work?) and slap a $100 initiation fee, for good measure.

Gym is very spacious and organized. Very clean and hygenic with COVID regulations in place!

Clean and friendly staff, 24/7 open so no excuses from missing the workout. Lots of space to workout ever since the expanded the gym

The gym is clean great variety Of equipment, manager Rob is one of the hardest working managers I have seen in the 10+ locations I have attended, great staff always wish you well upon exiting. Recommend this location to all age grouoes.

Good variety of weights, multiple squat racks & olympic platforms. The staff keep the place very clean & organized.

This place rocks..been going there for years..cleanest gym ever and the atmosphere is always a positive one..the staff is super friendly adn clearly enjoy working there..as much as i enjoy working out there...

This review is in regards to one of the members that goes to this gym. The staff are really great and I always see them doing their part in ensuring the club stays a safe and clean environment during these difficult times. That being said, there is a member that regularly attends this gym (I believe his name is Karl) that is always causing a scene and staring at people and making them feel uncomfortable. He is very rude and tries to tell other members what to do, and then complains to the staff after the fact. Once I was on the workout floor hearing him speaking to one of the associates (I believe he was a manager) telling him a false story about how he tried to politely tell someone to wipe down their machine. That story he told this staff member was complete false, as I was on the floor when I saw it happen. He was very rude towards the other member and did not ask politely at all, and then ended up getting upset when this member got annoyed at him. Obviously he was going to get annoyed when Karl was being so rude!! Overall, very satisfied with the gym & the staff, just wanted to bring attention towards this individual member who makes the whole gym going experience very unpleasant

Great location, big gym with high roof, spinning room with great live Body pump instructors, great equipment and amazing change rooms. The only downfall is that a trainer wanted to kick me out because i was helping my girlfriend train. The trainers there get jealous quickly if they see other people get trained. I told him i wasnt paid for training my gf and let me stay but i complained to the manager.

Nice gym. Great staff. Members that attend this gym are very nice and considerate.

Friendly and knowledgeable staff, great equipement and ambiance.

Saif helped me with my membership when nobody else was willing. Thank you so much 😊

This is a massive facility! It is packed but because there's so much space and equipment, chances are you can do your workout. Even if you have to wait, it wouldn't be that long. Staff is pretty cool and the GM is great. I'm glad to see my experience was the same as some of the other 5 star reviews. I don't know if this petition is official but yes, get this facility a Hot Yoga room! I would legit sell my house and live here full time.