Gym has gone way downhill since it first opened. Many machines are in disrepair, the televisions are frequently down, the paper towel dispensers are frequently empty (in the main room as well as in the girl’s bathroom), and the AC system is very poor, especially on the hot summer days when it matters. I’m often wondering why it’s so balmy inside. I doubt they clean their vents/ducts either. The Bells Corners location, although smaller, is much better. At least their AC works. Edit: Also, it’s been weeks (though this happens throughout the year), and their wi-fi still isn’t working. Burning through my data is now part of my regular gym routine.

Customer service/management is extremely unprofessional and not helpful whatsoever. Being an office manager myself, it’s so extremely frustrating because I deal with customer complaints all of the time in my own job and it’s important to go above and beyond to help with what the customer needs, and to be understanding and helpful. It’s impossible to find someone in a management position who is able to properly handle a guests’ needs. I was sent to the “billing department” by the store manager for an issue that she refused to help me with, and the billing department told me that the store manager is the only one who could help me with my issue. I do not recommend this gym to anyone.

Nice and clean place to workout but they need more 45lb plates. Only 16 in the entire place? It's a gym, get more please.

I wish I could rate a zero star to this place. I had the worst experience ever at this location. I booked an appointment at this place yesterday and I was late by 15 minutes and I was not allowed to go in. Keeping in mind, I had an Appointment from 9 pm to 10.30 pm. Not a lot of people take their whole 1 and a half hour in the gym. As long as I have an appointment I should've been let in. When we were there, some people left the gym at that time, which means there was place for people in the gym to be able to go in but still we were not let in. I do understand I was late by 15 minutes but the way I was spoken to was not pleasant. The manager named JOSH asked the girl at the door to tell us that Security will be called upon us if we don't leave right now. It felt like we were doing a crime. WORST, WORST, WORST Place ever.

I have been going here for a while and you can't really beat the price for what you get. The equipment is basic but that makes sense for the price. I have found though that lifting has become extremely popular and the 4 smith machines they have are not nearly enough. The wait to use them on weekday evenings is getting really long and there is no universally-accepted system for who gets which machine, which creates some uncomfortable situations. And then once you get a machine, the plates may be half missing because other people took them. These issues just need to be managed better and it would help a lot if they just had more machines and more plates, since the demand is so high. Tried to send the feedback privately but couldn't find an email.

Some of the staff are horrible at keeping the cleaning stations stocked. Multiple times this week there was more than one station without paper towel and without cleaning spray - so a lot of people just weren’t cleaning the equipment after using it. Tonight there was 3 stations without paper towel. Really disappointing. They need to spend less time behind the counter and more time doing upkeep.

Worst customer service ever! I registered at this facility last year. During the registration, their system crashed at the final step, thus I needed to redo the whole process again. Since then, I am double-charged. I found out this issue last week, then I made a complaint to one of their staff and he said he could not resolve it by himself. I came to their facility the next day at noon, wait for their manager for 20 minutes even though the guy told me to come between 10 am - 4 pm. Finally, the manager showed up, asked me a few questions and cancelled my membership per my requests. However, I did not received any apology from them. Bottom line, please read my comments and re-consider if you want to register this facility. Updated! I have not received my refund yet although the manager told me that it should be within 10-15 days. I call them today and they have no clue. They said the manager will call me back. Nice job! Again terrible customer service....

I wish I could rate a zero star to this place. Terrible experience. The way the staff dealt with me was so unprofessional especially the person mentioned named Josh. Will not recommend this place to anyone. Worst experience ever.

Post covid cleanliness is at absolute worst here. The employees are not concerned about cleaning the exercise stations at all. I was doing my exercise at 30 min leg press and i noticed the water bottle sitting there for past three days. People don’t wear masks at all and none of the employees is concerned about it. It used to be the best and now it gone to become absolute worst. Zero covid regulations are being followed here.

Honest reviewer and “Average Joe type” gym goer here. Lets preface this with: “For the price planet fitness is unmatched” Primarily looking for something thats cheap? Go no further into the review, this is the place. QUICK OVERVIEW Pros: -$CHEAP$ -Most gym equipment -Lots of cardio machines (no wait time for cardio at all) -Hydro beds included in $25 membership -Even with Covid-19 wait times are relatively low ****(especially compared to other gyms like Goodlife Merivale) -Self cleaning stations all over Cons: -Where are the barbells or pre-weighted bars above 60 pounds?? Extremely difficult to perform DEADLIFTS at Planet fitness. *If this is your interest I HIGHLY recommend searching elsewhere*. -Smoothie bar underwhelming, I’m not one to purchase $5 smoothies and shakes, I have not tried the drinks so I will not speak on that -###Limited number of weight lifting machines -Locker room is tiny. Like tiny tiny. -They dont freely advertise that the $15 plan is only for 1 location and included only the gym membership, no extras, and you cannot bring anyone unless they also get a membership (no one time fees) BOTTOM LINE Is it worth coming here? “Yes”! Staff are friendly, they clean quite often which is pretty awesome (not as common in most gyms), the machines usually dont have wait time, it is CHEAP as HELL! And the ability to bring a friend on a Blackcard is something that completely won me over. No more $15 one time fees. I would not recommend the $15 plan to anyone, for an extra 3 coffees a week you get so many features including ability to go to the Bells corners location. ### There is 1 of each weight lifting machine, the exceptions being cable cross (2), squat racks (3), leg extension (2), leg flexion (2), bicep/tricep (2), and a couple various shoulder extensions for back. This is predominantly a cardio gym hence why there are fewer. ****DO NOT GO BETWEEN HOURS OF 6:30pm AND 8:00pm! Wait times can be 20-45m and gym closes at 9:00pm! Mon-fri Prime time: 4:30-6:15 or off peak hours!!

Friendly staff and we'll equipped but since last couple of weeks don't know what happened. Everytime we enter the gym. We get a foul smeel ( sweat) or don't know.. Never happened anytime eralier. Started recently

Daniel is the best trainer!!! His thorough experience and expertise has helped me get a clear and concise workout plan to help me achieve my goals!!! Thank you Daniel and I highly recommend his service to anyone at any level in the gym!!! Superb!!!

I love going to planet fitness. Affordable membership price + welcoming staff + great equipments and such a big floor. They say no judgement zone - which I love it. Better than other clubs. Recommend going here.

Obviously the cancellation policy is in place to benefit planet fitness and only planet fitness. Their staff lied to me and told me I could cancel by the 17th with no charge - now they say it’s in my contract that it’s the 10th. Proving you just can’t trust people, especially planet fitness people. It’s obviously a greasy way to scam members out of extra money. I guess they need my $30 more than I do? They also call it a judgement free zone, but then make fun of guys who wear tank tops and use gallon jugs? It’s right on the wall for some reason, so I guess only go to planet fitness if you aren’t a dude who wears tank tops and uses gallon water bottles and consider yourself a ‘lunk’? Quite the opposite of judgement free 😂. Really tacky.

Great price, great hours and typically not too busy. The only reason I'm going 4 stars instead of 5 is the lack of a squat rack. They have Smith machines but no squat rack. I understand it's to discourage the bodybuilding types but even then squat racks are a fantastic piece of equipment even for beginners. And for a judgment free space they do seem a little judgemental of the bodybuilding types

I rarely leave any reviews anywhere, therefore this writing was well deserving of PF. Maybe I’m not an elite bodybuilder but I, and everyone that knows me, would definitely argue that I’m pretty advanced. That being said I’ve seen some bad criticism over the years from elite bodybuilders and power lifters regarding PF. While I agree that the gym lacks some important equipment for advanced strength and development, it has everything required to make a very decent physique. In fact, I could prove that it does have more than enough to maintain a 5’10”, 200lbs, 5% BF physique that gets nothing but positive remarks and compliments. For the gym itself, it’s clean, great open concept with space to breath, tons of useful equipment, the price is very generous and so is the staff. Everyone is nice and happy to be there which contributes further to the its atmosphere. The manager, Shannon, is nothing short of amazing. Even after being in disagreement with her regarding a club’s protocol, she went out of her way to find the written regulation to prove me wrong and she did so with integrity and in the most professional matter. I will never question her again. The rest of the staff is just as nice and always smiling. All in all, with being able to bring a guess at any time, having access to massaging, total body enhancement and tanning, I love this gym. I would recommend it to anyone. My name is Paolo Arseneau, I’ve been bodybuilding for 27 years, I’ve been a personal trainer for 5 years and I've trained in more than 50 different gyms. Good work, keep it up!

Terrible place. I wish there was zero star rating for this place. I felt like I was doing a crime when person named josh delegated someone to call security on me if I don’t leave. I never expected behaviour like this from such a place.Very unpleasant. Will not recommend this place to anybody.

1 star for no flexibility with scheduleing. Really unfair for people who have a set work schedule. Makes its almost impossible to workout during the week. Sheduleing should rotate hours to make it fair for everyone.

Been going here for past 6 weeks and I’m very impressed overall. Staff is very friendly and workout zone is generally clean. They have machines for all body parts. Although, they don’t have a dedicated deadlift zone/equipments. I usually visit in the morning and it’s not crowded but It gets very busy around the afternoon and evening time. The crowd meter in the mobile app is very handy for you to plan the workout. If a machine is broken/out of order, they usually repair it in one week. Overall, its great value for money and you’ll get way more than what you are paying for.

It has been a considerable amount of time since I last frequented this gym. Unfortunately, it consistently experiences overcrowding, which was particularly evident today in the weights machine area. In an effort to manage my workout efficiently, I opted for a 30-minute circuit routine. The machines in this area are thoughtfully labeled with stickers indicating the sequence for exercises. Regrettably, some patrons seem to disregard these guidelines, leading to a frustrating experience for those attempting to follow the suggested sequence. Today, I found myself just two machines away from the second-to-last one in the circuit when another gym-goer abruptly occupied it, proceeding to perform multiple sets. Courteously, I approached him, explaining that I was adhering to the circuit and required only a single set on that machine. To my dismay, he firmly asserted his intention to continue with ten more sets, refusing to yield. This situation created a tense atmosphere, causing two other female patrons who were also following the sequence to abandon their workouts due to this individual's unwavering occupation of the bicep machine. Frustrated and feeling the need to address the issue formally, I approached the front desk and lodged a complaint against this individual. The staff member at the front desk attempted to reason with the gentleman, but he provided false information and adamantly refused to vacate the machine. Suggesting a review of the gym's security cameras to validate my claim, I pointed out that it is not in accordance with the gym's policy to monopolize a machine for an extended period, especially in the context of a 30-minute circuit. However, even with this evidence, I still did not receive a satisfactory resolution. Given the persistently uncooperative attitude of this individual and feeling unsafe continuing my workout, I made the difficult decision to leave the gym prematurely. The front desk personnel assured me that while they were unable to compel the individual to relinquish the machine, they had documented his account information. Unfortunately, this assurance did little to alleviate the situation, as the individual remained uncooperative. Regrettably, following this disheartening experience, I am compelled to explore alternative gym options.

This is a a very clean gym and friendly, efficient staff willing to help. You can easily do strength training and cardio and it's at a good price and location easily accessible by public transit or car.

I’ve been going to this gym for the past year now and I have very few complaints. I go at 5:30am so it’s never busy when I’m working out which is great, it’s very clean and you regularly see the staff cleaning the gym also. The staff are very polite and friendly. One thing that I believe should be changed is the amount of treadmills and ellipticals. There are way to many which not even half are getting out to use. I’ve also gone at peak times like 4:30pm-5:30pm and still they’re fairly empty for the amount of people in the gym. Replacing some of the treadmills and elliptical for new weight equipment would be more ideal since those’s are what most people go on I’ve noticed. As well as adding open bar squat racks and bench press instead of all smith machines. Doing deadlifts aren’t to comfortable when you have no control on the movement. Overall it’s a great gym and the price is unbeatable. Especially the black card pass allowing you to bring someone with you(without a pass) for free every time. It’s not as fancy as movati of course but it’s everything you need to get a good workout in. I would recommend this gym to anyone

Good gym good customer service Nice spaces because (I didn’t like the small gym with the small gym you smell bad and less Machine ), the is big gym I recommend it for all

The manager Daniel is very rude , he will talk very loud rudely if asked for massage or red light, he even dosent start the massage or red light when we are in the room. Worst service because of this guy , otherwise never felt that harrased before. They meed to focus on training their employees as we are paying for the service here

Open 24 hours, friendly staff. Clean, plenty of space for everyone, section for weights, ample amount of different cardio machines, quick 30 min area & stretching area. All that for a small cost. The change rooms have lockers, showers and change room stalls. Highly recommend!

My go to gym. Cheaper than a the competition with basic package starting at like $15+tax. I pay around $30/month and get access to all the machines and shower stalls (included in all memberships) as well as "black card" exclusives like discounts on drinks, and access to massage chairs, beds, and tanning rooms. Staff is always super friendly, chatty, and helpful. It's a reasonably quiet environment and people don't really bother each other. It's definitely busy during the day though. Machines are clean, well maintained, and diverse. Wouldn't use any other gym.

The staff here are always super friendly and they make you feel at home. Especially Anuj at the front desk. Customer service is his first, middle and last name. Always eager and happy to help. Anuj has hit his ceiling in regards to customer service and deserves a promotion. Thanks my guy!

While I was working out there was a customer projectile spitting into the garbage cans after each set (he had done this on multiple occasions). I’m talking 5 feet away from the can in front of people. This was at the height of the pandemic too. I told the staff about my concerns and they were too scared to confront the guy. I cancelled and built a home gym

I’m confused as to why people are kicked out or even need an appointment from 8pm-6am. I just finished a workout and there were 4 other people in the gym, and 2 more waiting outside for their appointment. The staff don’t wipe the facility in between appointments; moreover, there’s just no logic behind this. If you guys were at full capacity or close to it, I understand. But at night time when there’s less than a dozen people in the gym and a few outside? Come on...

They haven’t picked up a single one of my calls since they opened on feb16. I cant book an appointment without calling, and the website doesnt work either.

$10/month black membership very much worth it to use the hydromassage bed, get a massage after a good full Sunday workout. Unintimidating atmosphere, friendly people, clean, great machines with clear depiction of which muscle groups used and how to use the machine. You can sign up with the personal trainer to get a personalized workout for free like my wife did but after she convinced me to join I just hit the recumbent bike for 10 mins and then hit every machine, two sets of ten reps.

I wish I could rate this place a zero. Terrible experience ever. I was told that security will be called on me as if I was doing a crime but the only thing was I was late. It was such a bad experience. The way the staff dealt with me was so unpleasant. Person named Josh was very very unprofessional. Will not recommend this place to anyone.

It is the worst place to go. I have been going to this gym from last 3 years but yesterday the way I was dealt was very unprofessional and inappropriate. They do not let anybody in after 9:15 without realizing the work sechdule of an individual.

This is a great gym- well set up- lots of equipment so you're not waiting- very clean - great hours so can go pretty much anytime. The staff were very helpful and really tried to make the experience positive - they work as. at team and communicate well to each other what they are doing so the customer is not caught in the middle - I have a chance to trial something while I was there and it was well communicated to the next staff coming in.

Sad. @Merivale, Nobody will ever answer your calls, ever. Their voicemail is always full. You can desperately call every day but sorry they're not available. Meanwhile, the front desk always have more than 1 employee. Truly, this should be aTime to be there for your customers. Do you have a special extension number?

I do frequent the Merivale pizza planet from time to time. Honestly for the price, it's not a bad option if you just want a nice pump. Good variety of machines. You can definitely build some muscle here but strength is limited. I try to go during off hours because there's alot of clueless teenagers that go there. But I don't even mind sometimes because it's free entertainment to see some of the dumb stuff they do.

Started charging me out of blue mid august then double charged me the beginning of September? Wouldn't allow me to cancel my membership over the phone, due to a medical condition I'm high risk, I can't still go out in public but they were unaccomodating to that. Said I could write a letter to cancel? Apparently writing a letter would confirm who I was, so I'm puzzled what I could put in a letter that I can't say over the phone? Ludacris policy, I dont know, seems like silliness I was denied that right and being forced into a scary situation... Very disappointed in them. Won't reccomended. Stay safe everyone

Called to cancel my membership after getting charged the annual fee. I asked for a refund and the manager didn't feel like wasting her time and kept telling me she won't issue a refund. Then she tells me in order to cancel my membership I have to come in or send a letter. When I asked why I have to come in she told me it was to verify who I am. Ok? How is a letter going to verify who I am anyway? Can't I give the same information over the phone? Is it difficult for you to make it easier for people to cancel their memberships over the phone? Or do you do this on purpose to make it harder for people to cancel (especially during an epidemic)? I used to love this gym but theft and hiring rude managers is definitely more effective than this negative review. Keep doing what you're doing during these hard times, soon enough you'll be out of business!

Very spacious location and the cost for the service is great the only downfalls are the employees, they dont seem happy they barely smile. Even if i broke up with my gf just now i welcome people like if it was Jesus Himself at my job. That and that we have to use the smith machines for everything. The ready to use barbells are prettry light also

I felt confident yesterday! So I decided to attempt to squat 5000 lbs. My spine got ripped out of my very back. Fun gym!

One of my favorite places. The best gym hands-down

It is what it is for the most part. Staff are nice and the place is clean, which is about all you can ask for at this price point. The clientele on the other hand leaves something to be desired. People rarely clean equipment, film in the changeroom, groups of teens horsing around. And the body odour of certain members is beyond horrific.

Great gym with ample equipment, but they have very limited full-size lockers. About 95% are 1/2 size which is barely enough room to store your items

Pretty spacious and neat gym. Amazing for gym starters. Equipment is often available for use, and busy hours are posted to help coordinate gym schedules.

I never leave reviews but felt I should to say how impressed I am with the professionalism of your morning staff (unfortunately I don't know their names yet) but impressed they know mine so quickly :) they are very polite and always say hello and goodbye (great customer service) much improved than the previous time that I was a member. The gym is clean and they are following safety covid rules. The only criticism I have is that I think more walk arounds would be good as I've seen people without shoes on while working out (not safe for them) and people chatting on their phones which is annoying. All in all very impressed! Thanks.

Suppose to cancel my membership months ago, but kept it open and collected money

Absolutely terrible. Save your money. They will charge you fees, not notify you and add late fees onto that. The locker room was mostly broken and the staff are useless. Already spoke to management.... was given a response of "it's not our policy"

Not much to say, it's planet fitness. It's clean, great service and at times can become busy but hey, youre there for a reason. So put on your headphones and focus and say hi to ppl now and then.

PF is exactly what you would expect for the brand and that it's for the more laid-back casual gym-goer. Facility is clean, and the machines/equipment aren't cramped together. Staff have always been helpful.

Thank you planet fitness to make me feel at home in most city i visit in north america..always respectable and respectful employées.i only wish that you put a couple of planet fitness in quebec (that would prevent me from having to get a membership at econofitness only for quebec and a membership to planet fitness for every where else) and that we could secure our stuff in the shower without it getting wet or stolen.(kind of a door )

Great for beginners, if you are an expert lifter look elsewhere, 75 max dumbells and limited 45 plates, no free weights, only smith machines.

Love this place! It's spacious, clean, have a lot of equipment, and it's open 24/7. I've been a member since 2018 and haven't had a bad experience! Great casual atmosphere with an extremely diverse crowd, you definitely won't be judged here! Friendly staff who greets people when coming in/leaving, it's a good feeling. I love the crowd meter feature on the app (very useful in determining if it's a good time to go). Update: can't wait to return to the gym! It's been a long wait. Will be booking my 90 minute appointment shortly!

Lovely staff and people! Very clean and machines seem to be in good working order. The price is incredible too!

Currently have my membership here, been here before and it's very clean & comfortable, lunk alarm has never gone off in my time here & everyone stays respectful. Not sure if they have a family room / gender friendly room to change and shower but none the less good clean equipment.

Very nice equipment, clean and in good order. Staff are way more receptive and pleasant compared to 2 years ago. Really important that staff educate clients, you do not block equipment trying to do 2 things. You do not sit on equipment and read your emails and play with your phone. You do not take the sanitizer bottle with you. You go to the station.

I just signed up before the new Yrs 2019 just for a change of environment a bit away from dtown and it's traffic, great staff and the gym is super clean, very well maintained. The price are very affordable and worth the budget $, if you do hve one. I love the hydro massage bed and body enhancement toning machine. You will be amazed and it's never to late to sign up. Au plaisir😁✌

Very good value for money… making more trainers available would make this 5 instead of 4 stars. But still happy with the business.

Great staff, Busy gym, equipment breaks down often. Good crowd. No real big issues.

I love the 24/7 service that they offer. My friend doesn't like people watching her work out and because of the black membership this girl can take me for free. Late at night nobody goes so the lunk alarm gets set off at a minimum. The people at the front desk were super chill and I would defenitly go back if my friend invites me.

Planet Fitness is a fantastic gym. Staff, space, cleaning, equipment. It's a whole great experience. When covid hit, they stopped charging me without me asking. I appreciate this place a lot. The only thing I would love you guys to do is to have a closer gym to the Centretown area. I always have a hard time going daily. Otherwise 10/10 place

Thua gym is quite large and has plenty of room even during the busiest times. Some of the machines could use some maintenance.

Very friendly and helpful staff, and fortunate this location is unlike any other location ridiculed online. Nice staff, very helpful and easy to deal with. Csnt speak for other issues which surely have hurt their reputation elsewhere, but THIS location is a good ons- no complaints.

Not busy, good quality equipment. Only downside is not enough 45s/35s/25s. But other than that the machines are great and plenty of space!

Their staff is extremely unprofessional and rude. Making fun of people at the gym in front of other gym members.

I have more problems with just planet fitness and it's concepts of industrial fitness, just machines no squat rack or bench press, staff were good though

friendly staff, big gym with lots of equipment and very clean. Always a pleasure going here and you cant go wrong for the price.

They need to start using the crowd meter on there app.... It says they're half full but there's 20 people in line outside.... Good gym generally

Great gym, very clean, and awesome staff.

Awesome gym, budget friendly, clean, not too busy. Can't complain

Large space, used to be the ymca. Cheap gym with good facilities!

Lines are long due to covid but it's a great place year round

Gym was great until recently, now too crowded, not enough equipment, not enough yoga mats, changing rooms overcrowded, manager ignoring members when approached

This is a very clean place. Well organized. A peaceful gym to exercise. Will recommend this gym to anyone. Membership fee is reasonable.

If I could give 6 stars I would . What a clean place , usually I go in Toronto pf, I’m so shocked how clean this place is and how much more space . I loved it .

I had the black card membership which allowed me to quit whenever I wanted. I called this location to quit over the phone because I wouldn't be able to go in to the location in person for months, and the manager Nicki blatantly and rudely told me that she would not do it. Called the other location in Ottawa and they did it for me no problem right away. Terrible manager with awful manners, overpacked gym, and unrealistic gym rules. Don't go here - go to literally any other gym.

Just perfect

My Membership was canceled because of covid but somehow without my knowledge I now have a membership again (no email or nothing) and I’ve been paying for 2 months now. Thanks for stealing 50$ from me planet fitness. Real smooth. Canceling my membership for real this time I hope.

Nice Gym, new clean machines, big organised space, and of course professional kind team!

Planet fitness is a very good gym, very clean and very organized, and the price is just right. I recommend this gym to anybody who is looking to workout or to build their endorsement this gym is very good to go to. First you have 2 options so you have the regular membership that cost I believe around 10 bucks per month but that does not give you any perks, but if you buy the black card membership at around 24.00 plus tax you get half off on drinks one guest per visit and you get to use the spa area which has massage chairs.(not for guest use though) I also recommend this gym to anybody because planet fitness makes you feel so welcomed since it is a judgement free zone and since I'm the of person who does not like to be be judged this is the right gym for me. Anyways hope to meet new members at planet fitness

This location has been billing me despite me cancelling my account before the pandemic including the annual fee. I finally got a hold of them after leaving multiple messages over weeks as no one got back to me or answered the phone. Update: management has finally cancelled the account, but I have not yet been refunded for the charges that were made. I am currently waiting to hear back from the manager who has promised to work on a resolution - will update then.

Awesome thanks

Thank you so much for being there for those of us that don't like the big gyms that are so expensive!! I am a senior and enjoy all you have with great staff. Nice and clean kept up by staff and those of us that clean the equipment before and after use!! Keep up the great work and thank you!!

Great place to workout. Clean, fairly busy and no long waits for machines. Huge space and lots of machine options.

Great facility, clean, lots of machines, and usually not too busy. Had to cancel my membership because I now live across town and it was the most painless process ever. Highly recommended.

This gym facility has a great compassionate staff! The Men's change room could be upgraded, but overall a great experience.

I've never been to a Planet Fitness before today so I truly didn't know what to expect. The gym is surprisingly big and fairly well equipped. HOWEVER, there are virtually no free weights to speak of other than dumbbells up to 80lbs and some plates for their squate rack machine and leg press, no barbells for deadlifts or bench pressing. And the staff, while helpful, we're very quiet when answering questions and felt a little unfriendly/unapproachable. That could very well, however, have been my own interpretation of how my interaction with them went. In summary, if you're new to working out or nervous/intimidated of going to the gym, then this gym is a good place to start off, especially since the cost is rather low. However, if your an experienced weight lifter, you will most likely find this gym as lacking/restrictive in the types of workouts you wish to do, like I did. In which case, a more intermediate gym like GoodLife is likely your best bet.

Don't waste your money, go to literally any other gym. Just pathetic, it doesn't even have squat racks, just smith machines. After trying to cancel my membership, I realizd PF was still withdrawing from my account. Upon going to the gym to have it cancelled, I was told they would call me back. Over a week later and they never called. Extremely dissapointed and frustrated. Shame.

One of the employees consistently wears her mask incorrectly (nose exposed.) She is clearly not concerned with the health and safety of patrons.

I like the place. Big and spacious. I sill out grow this gym. Ita mostly for people trying to get into shape or stay in shape... not for real athletes

Customer service is dead at this planet fitness. Booked a workout time two days in advance (book any later and the spots fill up), booked my appointment online and my guest by phone (can't book guests online). Arrive yesterday for my 7:30-9:00 work out time, told I am more than 15 minutes late (its 7:50) and I cant work out. Told to leave. Nowhere on their website, on the app, even when I called to book the appointment does it say you have to be there between 7:30 and 7:45. Its a policy you can only find out about when you breach it. Here's a free lesson in customer service; this is the proper way to respond planet fitness: "I'm sorry about this. Its our fault. We should be posting our policy on the website and our app and should have told you when you called to book the appointment. We are at capacity but as soon as two people leave, you can go in and work out".

Go somewhere else. I tried to explain to the agent many timed that I want a refund for the yearly fee because I had covid 2 weeks ago (when everything opened in Ottawa) and I wasnt able to go to the location and she refused. I asked « Nikki » many times to provide me with an email or the contact of her upper or anyone I could talk to to explain my situation and she said She is the top person I can talk to????? Excuse me???? We live in a very frustrating situation and we’re been in it for months. I have lost my job and I explained that I cannot afford the 44$ and I ddnt even step in the gym since everything open 2 weeks ago or even since December 202! Its March 5th now. I would never go to that gym again never. Plant Fitness shame on you. I will make sure to share this with everyone even with the local news! Shame on you

The staff really aren't supported to make it a good gym. They allow groups of 3 or more to monopolize machines, often whole sections, for long periods of time. They post a variety of signs stating COVID regulations, but do not enforce them at all. They allow walkins after 15 minutes into a session, but they do not inform their clients of this. So, if you book and show up 20 minutes after, you'll be refused - regardless of how far in advance you book. This shows a lack of respect for clients who pay close attention to and adhere to booking requirements and regulations. Overall, the gym itself is not nearly high enough quality to make up for the lack of quality setvice and regulation.

I joined in December 2020. When I joined planet fitness, the receptionist told me that I will get charged $15.95 for a month, and I can cancel anytime. I specifically asked that if there is any membership fee associated with that, he/she said that there is not any membership fee or any further additional charge. Today, at 3rd March, 2021, when I saw my bank account, I saw that there was a deduction of $44.07. I called them and asked them about the charge as to why this came up. They now tell me that this is a maintenance fee that is charged after 2 months of you join. Well, money is not a problem, but lack of proper communication is, and on top of that, poor business ethics are a problem. They are calling membership fee as a maintenance fee, and which I was never informed. The manager said that they have mailed me with the regulations, which shows the maintenance fee. C'mon man, give me a break! who reads the enrollment for gym email in that depth? I like that gym, but I will give a 1 star due to poor business ethics.

Hey there, I don't know what to say, but I'm paying for the black card membership to have the massage but your employer said that I can't use my card Features because the time of the class ended. If I can't use it after my workout when I'm going to use it. Like come on, you guys better than that.

Overall the gym is good and staff is fairly friendly. Pros: Clean change rooms and overall clean space to workout Cons: some treadmills need to be serviced as the speeds are not consistent, the paper towel dispensers to wipe equipment are empty quite often on the far side of the gym, and not enough yoga mats.

Very cheap prices, lots of machines but no racks, cages or loadable barbells

Great place to train... tanning, hydro massage beds, massage chairs and red light therapy and lots of equipment to choose from...plus prices are very good....

Horrible people. Be tryna scam u out of money. Can't cancel online and they make it hard to cancel in person. Charging u multiple random fees. Find a better gym.