I got 6 fish, to go with my other fish. The fish from Al's had the ick. It went through my tank and killed 10 of my fish. They didn't recommend anything to help me save the fish. They only gave me a credit. I won't be buying any more fish from them. They didn't do anything for my loss. I lost some nice fish. It's my first time buying from them, very disappointed.

How this place has any stars is beyond my comprehension. I have been involved in the fish scene for many years now both in fresh and salt water. I had to stop coming to this store because of the conditions I would see the fish in. It was literally like walking down death row. So many beautiful fish dead, or lying on the bottom gasping and breathing heavily dying. Fish with parasites, active infections and so on. Don’t buy from these places out of guilt because then you are contributing to problem, the second you buy that fish to save it your signing another up for doom, and ultimately you keep the cycle going. This place needs to bough over by a new management team cause it’s deplorable. Please do not shop here even for dry goods!!

Sadly the shark tank water wasn't impressive, used to seem better kept ans clearer, he also seemed happier... probably because there also used to be a bit of a sound veqrier created in front of his tank...it's a shame the young lady that over a year or so ago worked there no longer does, as she really kept good care of him and also did wonderful feeding and knowledge about his type of fish etc . demonstration which would be wonderful for small field trips for stay at home learners right now... March 2021

This store and specifically this location is very unprofessional and in clear violation of human rights laws. They do not care nor do they provide an alternate means to purchase reptile food for those that are truly medically exempt. They are mean, aggressive and belittling. Myself and my cousin were both refused service on a day that no other store had the proper food and could have led to our reptiles demise. They are very clearly in the wrong. We would have gladly placed our order online for curbside pickup but were unable to and told to come in. We only have come here maybe 4 times and each time was met with the same unprofessional and condescending attitude. It's a shame this business is even allowed to operate. They do not adequately care for their wildlife. This place just fills a long list of cons and should be avoided at all costs. Plenty of other low cost places to get quality reptile food, this place is not the place to go.

I can't speak much of the fish sections, or being paying customer. What I can say is that the senior employee of the reptile section, Rachel, is phenomenal. I've been vetting local pet stores for their ethics before I get any reptiles, and Rachel has been nothing but sweet and helpful and has answered all of my questions without issue. They are in the process of rehoming the shark and overhauling much of the store in order to take better care of their animals. They also don't accept any spider-gene ball pythons. With all things considered, I think Al's is an appropriate choice for a local reptile store, with all you may need for a proper setup, and I will most likely come here when I'm ready to adopt a pet.

More expensive than petsmart. Very questionable pet business. They accept animals as trade ins so they can make a profit… I don’t know anywhere that does this so buy animals from them at your own risk. Poor customer service. Most employees are condescending. And there is an extremely rude cashier who literally raised his voice at me in front of a long line of people just because I was returning an item that was on sale. I was not told it was final sale, nor was it indicated on the receipt. Honestly ridiculous and shocking behaviour for a place of business. May make a formal complaint against this person.

This is an awesome place if keeping fish is your hobby! They've got everything you could possibly need, and the staff are very knowledgeable as well as helpful. I went in looking for a new fish tank because I'd been told (by some other place) that my fish needed a larger tank. When I explained the context (e.g. the fish I had and the tank setup I had, etc) I got a very educational conversation that enlightened me as to the actual issues and ended up not having to spend huge amounts of cash upgrading my entire tank and its necessary accessories. I learned a lot about my particular species of pet fish and how to actually care for them correctly. By far the best aquarium store I've visited in Ottawa (and I've been to many of them!)

My husband and I went into the Ottawa store on October 10th without the slightest clue of what we were doing. All we knew is we wanted to begin the process of a saltwater aquarium. We were helped by the most patient, helpful aquatic expert ever. Kevin was his name and he is a wealth of information. We left the store with absolutely everything we needed and so pleased with the service we received. Thank you Kevin. You are a huge asset to Big Al's store.

It definitely makes you wanna have 50 aquariums :0 !! So smazing! 🤩

I feel incredibly bad for the poor shark, who's tank is not much bigger than 3x his own length. He swims in a circle the entire time. He should be moved to a public aquarium at least, where he'd have more space than a bedroom. About 5 years ago, I went in looking to purchase a 60 gal tank but for the life of me I couldn't find somebody to help. I ended up leaving, and buying at PetSmart. Any time we've purchased fish, they've died - even if they are the same varieties you'd find at a chain like PetSmart. I'd prefer to support this smaller business, but it's hard especially when their return policy is 50% of the purchase price, for 7 days. PetSmart is 100% refund for 14 days. Small businesses can't compete with large ones, but it makes it hard to support them when their livestock often doesn't last. Fish tanks look a little scummy, and there are scant amounts of salt water fish (may be supply chain issues). Again, it was kind of tough to find an employee there to help you.

Overall it's a cool convenient store for exotic pets and fish. But they can be over priced. They had a fishtank light for 159$ here but I found it on Amazon for 59$ so that's a 100$ mark up. So best to do your research when shopping here. There was a neon tank here for $170 and I found it online for $115. Like I said they have a lot of great exotic pets but as for supplies you can find much better prices. The guy working actually talked us out of buying a tank from them... I also saw a few dead reptiles and fish while shopping. There was a dead clown fish, I went back the next day and the dead clown fish was still there 24hr later. We used to love coming here but the staff are less than honest. The last 2 times I have come here, they have a sale ticket on the item, then once I go to the cash they end up charging me full price and saying it's not on sale they even removed the sale sticker after I took the item off the shelf. It was very shady and dishonest. Once I pointed this out, they basically said i wasn't telling the truth so i just returned the item. The live stock for salt water is always terribly lacking. It's annoying to drive all the way here and there hardly be any live stock. My jaw dropped when I saw the way some of the staff was dressed in the back of the store.

It's always great to see some of the "rarer" species they bring in. Plus they always have the standard stock to please everyone. They do a great job keeping so many tanks healthy. Plus their prices are fair. Jody is a bit of a fish genius too.

Awful experience. The people at the pet store did not give me the right information on the fish I bought. I bought a $600 tank with a few fish to start, they all died. It's been 3 days. I spoke with an employée on the phone as well and they said "not to shift the blâme on you BUT YOU didn't do your research. Like WHAT I'm SO sorry I assumed the employees here WOULD KNOW ABOUT FISH?? He said "oh so we both assumed" like.. you're joking right ?? I buy a brand new aquarium, asking à million questions and you assume I know about fish? I came here to learn and figure it out. Now I have 5 dead fish in 3 days HE TELLS ME I NEED TO BRING THEIR BODIES FOR 50% OFF??? EXCUSE ME??? I'm supposed to just keep collecting dead fish in a container to bring?! After spending a total of two thousand dollars at this store youd think I got everything I needed. I bought anything and everything they said I'd need all my fish are still dead. I would be returning everything if I hadn't already had all my fish die in this tank. Awful employees, Awful service, 0 help. Never again going to this store

First time back since 2017, definitely went downhill. So many dead fish in tanks and some extremely dried up on the ground. Poor shark in such a small tank. The fish section was so gross I was scared to look inside tanks. Staff should be removing dying fish. And there is no reason for there to be dried up ones on the ground.

I absolutely love this place! This was my first time going, and from the reviews, I expected a really rude, dirty environment, but it wasn't. All the animals in there were well taken care of (tho, my mom thinks the shark needs a bigger tank), the staff was friendly and well mannered. They have a lot of tanks and decor for sale, the fish are fair priced and theres lots of variety. Lovely place, definitely recommend

Big store, lots of stock prices are good. HOWEVER, my first impression of their livestock room was not so good. It's dirty, not well kept and I would not buy anything alive from this store. They boast having a shark that is housed in a tank that is way too small. Basically, for me to respect your store, you need to respect the creature you are showcasing. It would be a great place if it was just the front part with aquarium stock. And oh yeah, whoever mentioned the staff were friendly? No one acknowledges you as you walk past them. Meh, I was underwhelmed to say the least.

We don’t really have an Aquarium in our city like Toronto does, and my son really wanted to see fish. I found out they have a shark at this one, so I took him to see the shark. They have a nice sushi restaurant near by as well as a McDonald’s. It was a fun day for him. I think it was also interesting so that he can start learning about fish himself. I think Aquariums are so beautiful. Some of the fish Aquariums needed stuff in them, but I’m new to the fish world.

Went here to check look for various hardscapes for terrarrium and was very impressed at the selection and prices! Huge supply of many things that are hard to find and cheaper than buying online by far. Best place to source hardscape in Ottawa I've found 100% Moreso than that it turned out to be a very nice date for my girlfriend and I. It had tonnes of live animals to see and the shark especially was super cool.

Great variety of products and fish, they also have rocks and roots for aquascaping, I found some Tropica plants wich is great in Ottawa and for a nice price, you can find almost what ever you need there, the lady at the cash is very sweat and always joyful and smiling, I think the other guys there should do the same and take her exemple cause it make customers experience better. I'm sure i'll go there for more stuff

Very large fish store got great selection.of products of both reptiles, salt and fresh water products, etc... The fish are healthy for the most part and A good selection of fish too. Descent prices, sadly they've got alot of aptasia in the salt water tanks and possibly worms etc things we can't see with the naked eye possibly, and the chromis I got there were ridden with disease sadly... The coral selection is just sad and terrible!! They've got absolutely nothing going for them in that department, and they're also VERY over priced for the BTAs and corals to begin with... The inverts are good selection though and good prices.

Not fond of the shark in that enclosure & hope the rumours about it being suitably re-homed shortly come to fruition. However, we travel a fair distance to come to this place for FW aquarium animals as well as equipment & supplies for both aquaria & reptiles. Thus far, over multiple visits, we've been pretty pleased. The staff, particularly Lexi in aquaria & the staff in reptiles have been very knowledgeable about their animals & care requirements. Sure there are a few more straight-faced folks it takes a bit of time to warm up to, but frankly, given the amount of animal-care-directed work they're doing a bit of patience & good will is in order. We've seen clean tanks, healthy fish, invertebrates & reptiles suitably housed for in-transit periods. It seems the staff take quarantine seriously, treating & isolating those that come in sick. We've bought dozens of fish & invertebrates & none have come home with parasites or other infection. There's literature at check out & on animal purchase receipts explaining the nitrogen cycle & the necessity of properly acclimitizing aquaria animals to new aquaria. The aquaria animal prices are reasonable - in house frozen feeder product exceptionally reasonable. Equipment & other supplies range from good value to pricey - as is true in every retail establishment. Huge selection in animals & supplies. Staff have been up front about what they know & don't know with the vast majority being helpful & knowledgeable as their care duties allow. Have not yet met a staffer pushing sales over appropriate animal care, which is what has brought us back time & again. There's one kinda morose management guy that hangs out behind cash who can suck the joy right out of shopping at Al's if he's encountered. We avoid him, hope he gets a back-of-house office soon & wish him a joy filled holiday. All in all, I'd recommend Al's for equipment & supplies as well as FW animals. Seems like staff works hard to provide both good animal care & help customers. To management's credit, staff are mostly animal nerds like we are & we appreciate that. They provide decent care to our animals before we even bring 'em home & that matters. Looking forward to seeing Toothless suitably re-homed.

Excellent selection of fish when you want to buy an aquarium from them the salesman says they are sold out. So I recommend to the owners if they care stock up a little bit on stock.

Only giving two stars because of the one employee's who has always helped me but this time, I got treated completely different by a different person and finally experienced what everyone is talking about. I called today to ask about a enclosure and not a cheap one at that, and if you had it in stock I was going to buy it BUT... you're employee answered the phone and asked ME to call HER back in 30min-1hr. Yeah no, I moved on and found one elsewhere you're staff really need to be trained on how to deal with customers properly and not rudely answer the phone like I was bugging her. I won't be back into big Al's in Ottawa, I can find my stuff elsewhere.

I'm writing this review to recommend everyone get a quarantine tank. A couple months ago I bought 18 cardinals who all ended up having it ich. I spoke with fishroom manager and he was reluctant to admit there was a problem. Said maybe my parameters were not good or that I should measure the parameters on the fish bag and my tank to make transition easier. Okay, this happens. Last Wednesday I bought 12 blue Tetras. Put them in my 125 gallon tank and now they and my other fish have ick. I had to buy a second $65 ick treatment bottle. Considering I've spent over $5,000 in this store in the last year, it is very disappointing

Waited for over half an hour for feeders. Woman working in reptiles was busy with a customer.. no one even acknowledged that we were there or were waiting. Meanwhile 4 employees were just standing around at the employee area chatting. Finally went over and asked if any of them could help in reptiles. We were concerned as closing time was coming and we needed a larger feeder order. They seemed reluctant but called someone over... Once we got someone everything was great. Meanwhile lady working reptiles got done and took over. She was a real sweetheart. Very helpful and apologized for the wait. With so many just standing around this young lady really stands out. You could use more like her.

I would love to spend money here, but the employees treat you like an inconvenience and the manager/owner/whoever he is will literally give you attitude while you pay. To be completely fair, two of the younger employees in the fish room have been extremely helpful multiple times. You just roll the dice every time you show up. Seems like a toxic workplace.

horrible service in the fish department if you need something ask anyone but JAMES... The guy has no respect and should not be aloud to deal with customers. His people skill and customer service are par at most and thats being generous. Iv never delt with someone that bad at any fish store in my life and is kind of sad on his part. If he is not happy with his minimum wage job he should look for something else.

I have thoroughly enjoyed this store. It has good selection, and the staff have been very helpful. Some items like tropica are only found here consistently. The fish are usually in good shape and if not are being taken care of or quarantined.

We went to Big Al’s today hoping to find an exotic crayfish for our elderly mother’s aquarium. We asked Lexi to help us and she found us a Royal Blue Crayfish. Lexi was extremely knowledgeable about the Crayfish and what diet to feed her. We highly recommend Big Al’s for your next pet purchase and don’t forget to ask for Lexi!

Just went to visit for food and general questions after purchasing a bearded dragon. I myself did some research before buying the little guy so I know the basic needs . When talking with the worker, he mentioned that the twobearded dragon he has , one was over a year and feeding him as a baby only 3-5 crickets a day. They are so small. They should be at least double in size. This is really sad to see... I wish they were more educated to take care of the reptiles... He also mentioned that they do not need a UVB light , only feed them calcium he says... It is completely false. They are daytime reptiles who need daily (uvb light) for around 12-14 hours per day.

The employees are so nice, helpful and knowledgable, one of the employees, Rachel, is so nice and helpful, she shared lots of great tips and information about their very well taken care of reptiles. 10/10 recommend this store

We’ve been walking around Big Al’s twice a week for a few months to find the perfect pet. The staff has been so patient and Mike has been so helpful and caring and really took the time to make us feel comfortable and excited for our new Beardie 🐉. Awesome team with lots of knowledge and a perfect place to enjoy all thing aquarium!

Huge variety of products to carr for your pet at fair prices. Staff are knowledgeable and one was kind enough to explain the key parts of bearded dragon ownership and let us meet one. Once we talk my husband into one, will totally be coming here!

Some of the staff is super helpful and some not. I’m a beginner salt water tank owner and I am keen on doing things right. The first time I got excellent service but the last three times I went or called I was either rushed out of the store because they didn’t have enough time to answer my question or the times I called I was told they were to busy with curb side pick-up to answer my two questions. Disappointing. I understand that these are pandemic times and that they are running on limited staff but honestly it’s no reason to be down right rude and unhelpful.

Pretty cool location, not as big as the Toronto location, but still a good sized store. They did have a pretty decent selection of reptiles, and loads of fish options. Same as a the Toronto locstions they have a live shark in an aquarium. Worth a look into if you are in the area

Love the store, staff is super friendly- but also very well informed. Would recommend! Purchased a leopard gecko, they have a much bigger stock/selection compared to your average PetSmart.

I would like to thank big Al's for wasting $45 of my money, and 5 hours of my time on new years Eve day. I called at 2:30 this afternoon and placed an order over $100 of fish and food, informating the woman who answered I was coming from kingston, and it was a 2.5 hour drive. "Wonderful"... was her reply, "We will have your order ready when you arrive". I then hit the road and drove two and a half hours to Big Al's from Kingston. I arrived at 5:15 to find the store closed with two employees inside. I knocked on the glass and had a woman named Carrie approach. She refused to open the door, so we were forced to yell through the glass, as a heavy set Chinese man stood behind her. She informed me that I would not be able to collect my order because the store had closed early that day. (Strangely enough, she sounded exactly like the woman I had spoke to on the phone earlier) This early closing time was never mentioned when I placed my order and indicated my distance and time of travel. She had the audacity to tell me I had a responsibility to know when they close. The store had been closed for 15 min, light on, debit machine at the front door, all set up. Having owned a retail store in the past myself, their excuse they offered that the debit was down for the day was a lie. It's pretty easy to turn back on and restart the day. I then told them I would not be leaving with out my order and would like to speak to the management. They stated there wasn't one there. They then went back into the store, assumingly to prepare my order and do the right thing. 45 minutes later at 6:00 they both come out of the store, turn off the lights, turn on the security system, and lock the door, walking right past me. So I drive home with no fish for my kid, and food for my fish, with everything closed tomorrow. I have come to find out the heavy set Chinese man, Ed, is the owner. Well Ed, you own $45 and 5 hours of my time back. This was my first, and LAST experience with Big Al's. You would think with business drowning left and right due to the pandemic, they'd be keen to do the right thing and take care of the people willing to support them. Not Big Al's, and not Ed or Carrie. I'd suggest to them finding careers outside customer service and retail, because you clearly have no clue. Happy 2021, I hope your business goes under! Next time, DO THE RIGHT THING!

Went there to buy some fish. Was talking to an older guy by the name of Mike about fish, when a curly haired employee interrupted our conversation and spoke to me in a very condescending way. I asked Mike who was in charge as I was going to make a complaint against the curly haired guy. Mike explained to me the curly haired guy is usually nice. but he had lost his favorite fish that morning so he was upset. It really touched me that curly cared that much about his fish. But he should still respect customers. Mike was very helpful to me and explained what I was doing wrong and what I had to do. Curly...not so much help but I understand.

We went here this past weekend to get our son a pet Bearded Dragon and the lady Rachel that works there was so incredibly helpful! She gave us so much information about the dragons and helped us set up our tank. She even came out to the car to see what we had and helped us with what we needed next. We left there feeling much more confident with caring for a beardy and will definitely be back when we need more supplies. Cannot recommend this place enough!!

Big als is great. The staff are friendly and knowledgeable. I go there often for crickets to feed my lizards. The prices are good and they have a great selection of fish and fish products.

Great store and good prices.

We've been visiting the shark for years. Pick up our fish and supplies as needed and selection is really good, plus the prices are reasonable. Every time we visit, the marine fish selection makes me feel like setting a saltwater tank!!

Great staff, lots of product with Knowledgeable staff, Ed in the fishroom, Karen in the product side, 😃

I like going to big als for the hardscape section, They have a good selection but like most things the prices have gone up especialy on wood. They have the best prices on fish tanks. The fish section is huge, most tanks are clean, unfortunatly the fish are often sick, passing fish through quarantine is a must. As for the marine section I always found it very lacking and improperly kept. The plants sold there are too expensive. And often not very healthy. As for the reptiles and amphibians, they seem "ok" The staff were always nice though.

Had what I needed. Great staff. Didn't wait long.

The absolute best pet fish care store I've ever been to. Great customer service too!

Als has a large selection yes, but the staff are not knowledgeable about anything- twice i’ve gone in and was told misinformation that resulted in a death of one of my expensive fish, have not replaced it yet, as well as selling me fish that aren’t compatible together ?? seems like this company cares more about the money rather than the wellbeing of the fish.

(Translated by Google) They are very good fart (Original) Son muy buen pedo

Best fish store in East end ottawa

The staff are extremely knowledgeable and helpful. I brought my 7 year old and Chris took about a half hour and showed my son all the patience in the world while he asked a million questions. I've struggled with my new aquarium cycling, but all the knowledgeable staff members are very helpful and I'm comfortable asking for their help and advice. Great place.

Best place in Ottawa that I have found for buying fish and aquarium supplies. Friendly and knowledgeable staff. All fish purchased here have been healthy and happy, everyone made it through quarantine and into their main tank alive and well!

Excellent customer service very knowledgable staff always there to help with whatever you need. If they don’t have something on hand, they have a way to acquire it for you or us pointed in the right direction. That’s the where you can obtain it.

Various aquatic species, all aquariums and accessories, water conditioner and feeding.. shallow rift waters shark on display.

Great curbside service

My Boyfriend Came to Big Al’s Today and Was Really Impressed with the Selection of Plants, Wood and Rocks!

Variety of options for fish tank accessories, live fish 🐟 , tank maintenance tools and tank decorations. Super well equipped and great service.

This place has been the go to aquarium store in Ottawa for over 20 years. They have knowledgeable staff and great supplies. Plus the fish and plants are perfect. They have a four foot shark!

Just got a new gecko! Staff was super kind and patient, explained everything about care for my new pet. Incredibly welcoming and knowledgeable workers

Good staff at the front, but feel rushed or not valued in the fish room. My experience has been okay, but an anaenome that was the size of my palm roughly I paid 34.99$ for I go back less then a month later and similar size they no classified as large and was 74.99$

Long weekend time to enter the story, which isn't their fault. Just know you have to plan at least an hour to enter the store, if not more. Their tanks are very well kept, I recommand calling if you want a particular kind of fish (I wanted galaxy rasboras, which they didn't have.) It was my first time at the store, but the employees were really nice. I got a bamboo plant (freshwater), a starfish and a crab (saltwater). You need to ask for help, which is pretty normal too since they are very busy and don't know who need help and who doesn't. Their tanks seem very clean, I was a bit disappointed they didn't have much plants when I went there, I wanted some moss too Overall a very good shop, would go again but probably during the week. The waiting was very long. I would also only go after calling them to make sure they have what I want.

Had a bad experience today.Oriental guy was very condescending because I dared walk inside The store 2 feet past the door and waited.So I’m told to wait outside but when I got there and Waited outside for a few minutes nobody came to the door and it’s minus 10 degrees.If He was so worried about covid he should be wearing a mask.There was also another employee Without a mask.I was wearing a mask.I know he will discredit this but I don’t give a damn.I will Take my business elsewhere.There are two Petsmart locations off Innes road and for those that Don’t mind driving a bit there is a store in Gatineau called La Niche et Moi that can show this oriental Guy a thing or two about being professional with customers and they have a pretty good selection Of livestock.And the plus is...wait for it...no attitude.In these pandemic times they cannot afford To mistreat customers because they will remember after the pandemic is over.

Great selection, great products, staff can be very helpful and knowledgable or just downright rude. Often speak with others who are practically intimidated to ask for help. Worth taking the chance for the quality products and better half of the staff.

Amazing service, friendly and professional. Find all your fish and pet needs here as well as so much more! Thanks again we will be back soon. Cheers -Dan

Always have a nice selection of fish, plants, tanks, filters, etc. Best place to get the more specialized things or rarer fish and plants for aquariums.

Great store

The staff is friendly and knowledgeable. The variety of all things fish is fantastic! I've been happy with every purchase I've made there

Today I went all the way from Kanata to the store to return an item which I bought in August. They rejected me because they said their policy for returning is within 30 days. I checked my receipt, there is nothing written about the 30 days policy on the receipt.The only thing it said is that there is no money back just the exchange. The reason I leave this message is that in retails you have to know how to reach the customer's satisfaction especially during this pandamic. The cashier talked to me as if I'm dumb and the assistant manager gave me facial attitude. This is not how you respect your customer. I am not happy with their customer service. They better work on it otherwise they going to lose their customer ,if they even care!

I go there every week, the staff is very friendly and they do everything they can to help you. I'm leaving a 4 star because stocking is expensive but understandable as they don't have much competition.

Awesome selection of fish and products. The employees are always super helpful and take the time to explain things if need be. Would recommend for fish and supplies.

They have anything and everything you might need for your aquarium needs and the staff is super knowledgeable and helpful.

I recently bought a 55g saltwater setup from them and turns out they do NOT care about their customers..POOR SERVICE and grumpy elder gentleman was just looking at everyone like he would come and bite us.!! Worst guy to start a conversation with.! He offered WRONG information about the requirenent of product and Impossible to deal with! He would just suggest the most expensive option which was totally not required! And never have I ever witnessed such careless service ! Spent $1500 and really was treated worse than any other fish store I have ever been in.!

We had issues with algae for 7 months. One trip to Big Als and informative advice from Joshua, problem solved

Very organized and clean.

The fish always look happy and healthy, and all the fish I've taken home have does very well. The staff care about the fish, and know how to care for them properly. They are very helpful when asking for advice, products, and fish care.

Great variety. I have shopped at big Al's for at least 30 years. Even when they closed Ottawa west location I still travel to east from Bayshore area. Well worth the trip.

Everything you need for aquaria and reptiles.

Great selection

Great service but there coral tanks aren't to par the lights are not high enough power to even open leather corals but big selection of fish and freshwater fish

Bought my betta here they were very nice and I loved going through the store. Well stocked and their aquarium room is awesome

Very busy. Good to see these days.

Knowledgeable and friendly staff.

Over priced for a lot of product! If you are looking for good quality products that are reptile related, look elsewhere. Reptile food is very overpriced, they oversell and give wrong information on reptiles! Bought a California kingsnake from them, they pushed and pushed for me to buy special lighting rigs and gave very misleading info on that breed.

The staff here is incredibly friendly and knowledgeable. I've gotten many plants, fish, and aquarium accessories here over the years and have always been very happy.

It's been a long time since I kept fish. So long as the internet didn't exist in the way it does now. So when I bought a new type of plant and forgot to ask about it, called the store and was provided with much more info than my simple question. As far as I'm concerned, the guy who helped me went out of his way to make sure I knew how to deal with what I had just purchased. Past 15 times I've gone in the store, either the staff are too busy cleaning the tanks or they are too busy with other customers. No one ever asks if I want help and most people I do ask for help end up telling me they don't do that, go ask someone else. I'm very frustrated as it's next to opposable to get assistance. Needless to say, I'm sitting at home with an empty fish tank because no one will sell me any fish! How's that for a contrasting review.

Excellent store. I’ve made up my mind I’ll never go anywhere else again.

The staff was friendly and they are up with COVID guidelines

Amazing experience love love love all of the tanks and the shark is amazing

Great knowledgeable staff. Always friendly and great stock of pets and supplies.

Knowledgeable and courteous! Great service!

Amazing staff. Lots of knowledge. Very friendly. Awesome place for all your aquarium needs.