It felt like a scam. I'm at checkout with a full cart of stuff in the line closest to the customer service counter. My wife is in a different line farther away. I'm paying the cashier when a guy walks over to me and says there's a problem with my Costco card. He ask for it. I give it to him. I finish paying for my stuff and start looking for my wife. The guy calls me over from customer service. I go to see him. He says I don't need to pay $67/yr anymore for Costco membership. He has a better deal. I ask what the deal will cost me. He says Costco will write me a cheque for $35 at the end of the year. I say no thanks, I'll pass. He says okay but I'll need your driver's licence and a debit card to unblock your card. I flip open my wallet and show him my driver's licence. He says he needs them physically in his hand. I say forget it. He says your card will be blocked every time you shop here then. My wife finally gets out of her checkout line and comes over. I take her Costco card and ask the guy to use this card instead. He says they're connected to the same account and it will be blocked too. My wife just finished paying for her stuff and her card was not blocked. All his credibility was immediately lost. What started as a routine shopping trip turned into an unpleasant experience thanks to a customer aggravation specialist with a bad attitude. Adrian challenged my wife to report him. Consider this to be my report. I love Costco but I'll never checkout again in the line nearest customer service where they can visually select their nearby prey unobserved before attacking.

My favorite go to place for anything I want. Unmatched quality and superb customer satisfaction. You know Costco always got your back when you want to try new stuff or are on the fence for bigger purchase. Needless to say their food court has great price and perfect for quick bite. I like shopping in the wider ailes. Love their sampling stations as well. It gets busy during weekends so I avoid visits during weekend. Cheers.

This Costco is relatively new and it is definitely one of the best ones I’ve ever shopped in. It’s super clean and bright. Well stocked and organized. The self checkout was a breeze. It is noteworthy that there are several products not found in my local Costco stores especially prepared food in the bakery and in the meals departments.

I was here on Sunday Nov 14th and wanted to let you know the exceptional service that Stan from the tire center provided. He was absolutely amazing. I was having a horrible day as I was from out of town and my battery had died. I saw him outside and I needed help finding what information I needed for the battery. He was amazing start to finish. Perfect example of amazing customer service. Thanks again Stan.

Great variety of products, some of which are much cheaper at Costco than elsewhere. This location is the easiest to get around in the store, as it doesn't seem as busy as the other location in Ottawa area. Parking is never an issue. It is my favorite location to buy fresh meats in bulk.

Always a positive experience shopping at Costco from the perspective of the store staff, layout, and selection. Returns are a breeze, value is through the roof for the quality of products they offer (including their own Kirkland brand products), parking is almost always available (even if it's quite far from the door), and the hot dogs and chicken wings are a staple guilty pleasure of mine. The biggest downside for me is just dealing with other shoppers who can't figure out how to leave enough space in the isles for people in a rush to sneak by.

Really awful tactics by them when trying to renew my membership. Why are they trying to hard to get you to do the 120$ executive membership? What happened to just treating other humans with basic decency and giving them the option of what they want. If I ask to renew and currently have the basic membership isn't that what you should be processing? Instead if their rep just immediately goes to the 120$ one and doesn't even ask me? Just a shame how this is the type of behavior we see these days.

Their Ice-cream is the creamiest 🤤🍦💚 And yes my family loved it and we bought 2 for each!😂🍦🍦🍦🍦🍦💚

I'm not sure why they still have to ID us on the way in like we're teens trying to sneak into the VIP line at the most EXCLUSIVE club on earth...chill, it's not Disneyland. Then, to thank us all for shopping there they call each and every one of us a thief by demanding to check our receipts...some are cool about it, draw a happy face on your receipt and send you on your merry way. Others, think they're auditioning for the re-release of RoboCop and start counting the items in your basket looking frantically for that hidden brick of cheese that's fallen under your box. Be careful, many things are better priced elsewhere and you don't need to buy 3yrs worth to get the deal.

Gas station on-site; clean and organized. Easy returns. Well positioned by highway 416 and close to highway 417. Your regular Costco. Has everything in large quantities. Prices are reasonable for what you get, but quantities & quality definitely make it easy to get out with a pricey bill.

Best place to purchase your essential thing My favourite place 👍🏻👍🏻👍🏻

I love visiting Costco. Many great deals and good quality merchandise. Sometimes the quantity you have to buy is too much for your use so be prepared to share with friends or family. Food quality is very good and there's lots of choice. If you can't find it in store, their website is good. I just bought a kayak at a great price and delivery was free and quick. Of course, you have to have a membership but it is not expensive if you use it enough every year.

I am an Executive Member at Costco. I receive the monthly Executive Member coupon book monthly, where many of the specials are valid only for the executive members. What I don’t understand is WHY if my card is for an executive membership, does the item not scan for the special price I am entitled to?!! Recently on TWO Occasions, when buying items on special with my card, once scanned with the regular price, I was rudely told that I need the coupon on hand with me, to obtain this special price. Yet they have these coupons right in front of them which they can use!!What good are the executive memberships when they don’t scan your price you are entitled to?? This happened at the Strandherd location!! Anyone with an Executive Membership, please make sure you get your price that you are entitled to!!

Really one of the best costco I have been at. Everything is properly organized and there are more amazing discounts and prices then found online. This store has everything ranging from things like salt to things like sheds. Food court is amazing as well with cheap options and best of all their staff is great to deal with and are always happy to help. Costco is always the place I visit every week as there prices mostly beat all the other stores and its amazing how they keep on doing that . Cashback on cards is amazinh and pretty much take care of yearly membership fees. If I had to point out one area of improvement is their clothing section and outdoor section is not organized properly and its hard to locate the boxes for on display items.

Costco is absolutely amazing! It's like a shopping wonderland where you can find everything you need in bulk. The prices are incredibly affordable, and you can save a ton of money by purchasing in large quantities. Whether you're stocking up on groceries, household items, or even electronics, Costco has it all. One of the best things about Costco is their quality products. You can trust that the items you purchase are of high quality and will last a long time. Plus, they often have exclusive deals and discounts on popular brands, making it even more enticing to shop there. Another highlight of Costco is their fantastic customer service. The staff is always friendly, helpful, and willing to assist you with any questions or concerns you may have. They truly go above and beyond to ensure a pleasant shopping experience. And let's not forget about the delicious samples! Costco is famous for their mouthwatering food samples that you can try while browsing the aisles. It's like a mini food festival, and it adds an extra layer of fun to the shopping trip. Overall, Costco is a shopper's paradise. With its unbeatable prices, wide variety of products, and top-notch customer service, it's no wonder why so many people love shopping there. I highly recommend giving it a try! 🛒😄

Alla consistently provides exceptional customer service at Costco. Her friendly demeanor, attention to detail, and willingness to go above and beyond make her an invaluable asset to Costco team. She demonstrates a deep knowledge of the products, helping customers make informed decisions. Alla's dedication and positive attitude create a welcoming atmosphere, ensuring a pleasant shopping experience for everyone. Alla's keen observation and quick action when she noticed my leaking milk exemplify her commitment to customer satisfaction. Her proactive approach not only resolved the issue promptly but also showcased her attentiveness to the customers' needs. Alla's ability to turn a potential inconvenience into a positive experience reflects her dedication to ensuring a seamless shopping experience for every customer. Alla is Miss Sunshine every time I see her in the store!

I recently had an issue with a meat product from this store. I wrote to Costco informing them of the issue, not asking for any kind of rectification. We got a call from Tom, the meat manager the NEXT day. He apologized and went above and beyond to make it right. Additionally, I have never had a bad experience there. The shelves are always stocked and the store is clean.

First time here, clean and nice staff.

Staff are friendly, Parking is great, Items are well merchandised. Traffic flow in the store is smooth and easy to maneuver. Food samples are great too :)

Costco is always great... Any store, any city, every time I travel for business I visit the local Costco warehouse, each store has its own hidden treasures... I guess I'm just a Costco-addict...

Costco Wholesale is a trusted name in the world of retail and with good reason. They provide a broad range of products, exceptional value for money, and a convenient shopping experience that makes it a go-to destination for all my household needs. Costco's variety and quality of products are unparalleled. From groceries to electronics, clothing to home decor, and everything in between, there's rarely a time I can't find what I'm looking for. Their own Kirkland Signature brand is particularly impressive, offering high-quality items at competitive prices. One of the main attractions of shopping at Costco is the value. The membership might seem like an additional expense, but the savings you can achieve throughout the year more than make up for it. The ability to buy in bulk is also advantageous, especially for large families or those running a business. Beyond the products, Costco's food court is a hidden gem. Whether it's their famous hot dogs, delicious pizza, or the much-loved chicken bake, it's a tasty and cost-effective option for a quick meal. The warehouse layout is spacious and organized, making shopping there an efficient and comfortable experience. The staff at Costco are always helpful and friendly, further enhancing the shopping experience. The return policy at Costco is another major plus, offering peace of mind with your purchases. They stand behind their products and their commitment to customer satisfaction is clear.

Love this location more for the employee working at the front. Nell is the sweetest employee I have ever met! Very professional, hard working, courteous, and knowledgeable! Give this person a raise!

Price is good but it doesn't make much diffrence if you have insurance ... customer service, sometimes I get really helpful staff but sometimes they just refuse to help you ... so 2.5 would be right but google doesn't allow

They sell a lot of amazing things for a fairly good price. The only problem I had was finding items I needed. After going around to ask the employees I decided to check if the item was actually still available. I was told they could only see items within a range of other similar items to it. At the end I didn't even know if the item was actually in the store or not so I decided to leave. Other than that its a great store, recommend it!

I wish the store would clamp down on the amount of people as well as making sure people are actually covering their mouth and noses. I went in yesterday and counted 6 people walking around with their masks only covering their mouth. They had a girl walking around with shopping cart which yelled at a crowd to keep away from each other. Maybe the store should be back to only 1 person from family and not the whole family and definitely leave your kids at home. This would help limit the amount of people you have to try to avoid without avoiding getting groceries.

Been here a couple times. The best thing about this Costco is that it has a gas station. Costco in general is great. The quality of the items are great, the staff is also friendly. The prices are pretty good. And so were the samples 🤣. Most of the groceries in my home are from Costco.

Pleasant experience in this store. Standard prices for wholesale items. A few items were on sale and traffic in the store was normal compared to what it must have been a few months ago at the beginning of COVID. The store is very well lit and staff is readily available to help locate items and their prices.

Great place, incredible selection and didn't take long at the cash today at all. It's a little early in my opinion to be putting up all the Christmas stuff on October 24th. They should at least wait until after remembrance Day.

This is one of my favorite Costcos. Usually all the cashes are open and they are quick. Great selection of food, cleaning products and baked goods. They don't always have what I'm looking for (sugar-free energy drinks, spinach, etc.), but overall I have a pleasant experience. If you're looking for their food menu, they have less selection than the Blair Towers location.

I am writing to express my extreme dissatisfaction with the recent experience I had at your Barrhaven store. Unfortunately, the incident has left me deeply disappointed and concerned about the level of service provided. On January 25, 2024, I attempted to use a Costco Digital Shop Card at the Barrhaven store. To my dismay, the card did not work, and what ensued was a series of unfortunate events that highlighted serious shortcomings in your store's operations. 1. **Non-functional Digital Shop Card:** The Costco Digital Shop Card I possessed did not function at the Barrhaven store, rendering my attempt to make a purchase unsuccessful. This raises questions about the reliability of your digital card system. 2. **Employee Unawareness and Inability to Resolve Issues:** Regrettably, the employees on the floor were completely unaware of how to address the situation. Their lack of knowledge and inability to resolve a seemingly straightforward issue is a clear indication of inadequate training. 3. **Supervisory and Managerial Incompetence:** Upon escalating the matter to Supervisor Michele and her manager Farley, it became evident that they were clueless about the functionality of a Costco Digital Shop Card. This lack of understanding from supervisory and managerial levels is alarming and reflects poorly on the leadership at the Barrhaven store. 4. **Insufficient Employee Training:** The incident highlights a broader concern regarding the training provided to your employees. It is evident that there is a significant gap in educating staff about the proper usage and troubleshooting of Costco Digital Shop Cards. This lack of knowledge directly impacts customer experience. 5. **Lack of Customer Service from Michele and Farley:** To compound the issue, both Michele and Farley demonstrated a complete lack of customer service. Instead of proactively addressing the problem or finding a solution, they seemed indifferent and uninterested in resolving the issue. This is unacceptable behavior from individuals in leadership positions. I believe that Costco, as a renowned and customer-centric establishment, should be committed to providing seamless experiences for its customers. The shortcomings highlighted in this incident not only reflect poorly on the Barrhaven store but also raise concerns about the overall customer service standards within Costco. I urge Costco senior management to investigate this matter promptly, provide necessary training to your employees, and take corrective actions to ensure such incidents do not recur in the future. Customers should be able to rely on the efficiency and competence of your staff, and incidents like these erode that trust. Thank you for your immediate attention to this matter. I trust that you will take the necessary steps to address these concerns and enhance the overall customer experience at Costco.

Keeping it covid-19 safe !

Busy location, but ample parking and usually near the entrance. This is the anchor for this mall and it shows. Staff are helpful when you need them. Products are usually found where expected, but seasonal or special items can be a challenge to find or may not be available.

Hi, I'm the guy with the basketball hat 🤠. By far the best and cleanest costco in Ottawa!!

Great place

On a cold November morning, the staff at the Tire Centre discovered that I had a punctured tire; not just a poorly inflated one. Although they were crazy busy changing winter tires, they committed to fixing my tire before the day ended. And they did it! All the staff were helpful and courteous, though they had a lot of demands on their time. Thank you to all the staff at the Strandherd Tire Centre working on Nov. 20, 2022!

Excellent service at Costco’s car garage. The staff is always helpful and accommodating and there is no charge to fill the air in tires. Thank you!

Costco is one of the best places to do shopping, lots of promotions, the prices of goods can’t be compared to no other. At Costco you can fill your car at a wonderful gas rate.

A more open floor plan than other local Costco’s. Easy to navigate and find what you are looking for. Great place to stock up on essentials.

Don't ever come on the weekend at minus 20 unless you're really to stand in line for one hour.

Premium quality grocery items, at a very reasonable price. And excellent returns policy, no questions asked.

Good

Crazy busy, too many people, too many kids. Lots of people crowding each other. Blech.

Love this place.

Quick trip in with the family. The staff were friendly and helpful. My 6 year old loves the sample stations and the people working at them were great to him.

How come the staffs here always so rude? Just go to the Costco in Kanata. Way much better experience

Can't beat Costco, cashiers are nothing but nice and welcoming and products are unbelievably great quality in larger packages. Best bang for your buck.

Worst location for eye test. The customer service is awful. They dont pick up the phone and never respond back even if you leave a message. The optometrist are good but lack of good medical receptionist who are rude.

This is for like

Very busy customer service is not good at all

Shopping was great but the chicken wings at the restaurant are way to fatty.

COSTCO has a couple of different store layouts and I prefer the layout of this location. Clean store and very efficient service. Store employees are polite and helpful.

Went for passport photos, very competitively priced and super nice staff. Took about 45 minutes to get them back. Only reason for one less star is due to the manager’s attitude. I got two sets of photos but not only did she tell me they didn’t cut US size, she also said she can’t confirm if the BIG POSTED SIGN OF DIFFERENT PASSPORT PICTURE SIZES IS CORRECT! Very odd

I know why I have the ability to shop on a normal work day, but I'm not sure how so many others do. The staff does their best to keep the pandemic in check. Let's all help!

What can I say we love costco, shop there weekly for essentials, prices are great and quantities meet our family of 5 needs. Staff are always polite and helpful. Love the new self scan option.

At this Costco location you may find some items in store that are not available in another locations. So good place to visit and browse.

Had a horrible experience at the optician's today - I just wanted to get some nice new prescription sunglasses and the optician said I had to have a full eye exam with scanners etc at a cost of $150!!! My previous prescription had just expired (why do they expire anyway?). Last time I paid $20 for the eye test - that's quite an increase from there to $150!!! When I pointed this out and told them I didn't want their scans, etc., just an eye test, they said it had something to do with a new OHIP rule (though I don't know what OHIP has to do with it since I pay out of my own pocket). The receptionist was particularly unpleasant. Never buying glasses there again!

People travelling between Ottawa and Toronto will find this Costco great. I mean apart from it being Costco, it's clean and prices are just absolute best!

Great prices, great variety of items, good job managing the lines, friendly staff, delicious & cheap food court/snack bar.

Just went to see the optometrist at the Barrhaven location, Dr. Reyes. She was friendly and professional. The staff was also helpful. Thanks everyone!

Easy to park and maintaing social distancing.

Great selection but these big box retailers aren't counting customers or really doing anything to protect people. Just like Walmart

Costco is my go-to grocery store and you find things there you can't even find at regular grocery stores. Yesterday I picked up a bag of Miss Vickies spicy dill pickle chips. They're so delicious and you can't stop eating them. No other store seems to sell them. F'ing Costco man!! 😂

Biggest store in Ottawa with a gas station. many stuffs found here when are absent from other Costco store.

very friendly and helpful staff.

Was a little crowded for a Friday, but parking was plentiful.

Best value for money

Today was great. No lines to get in, got all my stuff within 20 minutes

Cashiers seem to be quite disconnected from the customer and engaged in conversations with the one bagging the cart. They view you as another person dependant on Costco and herding you through. Several times I haven't even recieved a hello and simply asked for my membership card and how I was going to pay. Also very few staff around to be able to locate items.

Store is laid out differently than other stores (Kanata, Merivale). Has lots of selection of products.

Security plasa tu bay every then.

Love Costco I'm from Montreal Quebec Canada I'm thinking about visiting your store soon thanks looking for clothes

Clean, friendly, fresh produce, great selection, one stop shop.

It's a really good place to buy your monthly shop list, and if u have a shop that works with food, like a bakery you definitely go there

Very packed as it's the long weekend, but staff are working very hard and anyone of them I came across, were pleasant. Good flow through the store and enough cashes open so went through pretty quick. This costco is my favorite one-stop shop always. A big Thank you to Kevin, the service manager who is always helpful and running an excellent operation which makes me glad I bought my winter tires from Costco and keep going back to swap them every season.

Love shopping there.

Nothing beats Costco!

I'm sure most people are familiar with Costco. What they gave in the stores will vary from region to region, which can be a good thing. The only downside to that is that where things are located can change so can make it tricky to find things sometime. Probably the biggest thing that is hard not to notice is how busy these places are. Doesn't seem to matter what day or time you go it is always packed, so I find it a bit too chaotic, and as a result, sometimes people can be a bit rude. Needs better crowd control and flow similar to a grocery store rather than free for all. But still, a good store if you can afford the membership fee.

Very bad service and unprofessional manager refused to give his name his work 27/1 at 4:00 pm

I would be an empty shell of a man without Costco.

Big chips packets!

I returned a dead battery for my neighbor took his membership card and I also had my own they would not let me exchange it they said he had to be there in person and this was RV deep cycle battery for his refrigerator and the food was going to spoil but they said he would need to make the trip himself even after I explained the accused me of trying to use his membership when I clearly show them my own valid but they still declined stating I was trying to use his membership big corporations do not know how to deescalate and solve situations at least they could have said we'll do it this time but next time you can't and it does not say anywhere in the contract you can't do this for a fellow neighbor but they still accused me of trying to take over his membership epic failure I am tired of conglomerate Giants stepping on the people asserting authority like come on people seriously what harm could it do two people with a valid membership and you need to make things difficult!👎

Members-only warehouse selling a huge variety of items including bulk groceries, electronics & more. Great corporate membership program and affordable prices.

Line up too long to get in.