5/5 Stephane P. 3 years ago on Google β’ 1 review
This
review
has
been
long
overdue!
When
we
first
bought
our
house
10-11
years
ago,
we
noticed
when
we
moved
in
that
the
water
was
very
hard.
I
was
fortunate
enough
to
be
part
of
a
networking
group
with
the
owner
of
Rainsoft
of
Ottawa.
Martin
took
a
sample
of
our
water
and
right
away
saw
that
indeed
the
water
was
extremely
hard
and
recommended
a
water
softener
which
rectified
the
problem
immediately.
The
difference
was
night
and
day.
Dave
who
is
the
tech
installing
the
system
did
a
great
job.
Clean
and
professional
install!
This
next
part
is
a
follow-up
review
which
applies
to
8.5
years
later.
We
started
having
issues
with
what
seemed
to
be
air
in
our
plumbing
lines.
Called
a
plumber
and
right
away
it
pointed
to
the
water
softener.
After
bypassing
the
system,
the
problem
nearly
went
away.
I
called
Martin
and
he
sent
Dave
out
at
the
earliest
time
they
could
make
it.
Dave
seem
to
have
rectified
the
problem
initially
but
then
it
came
back.
I
got
a
hold
of
Martin
again
and
Dave
came
back
and
again
tried
changing
a
couple
of
gaskets
etc
on
the
system
and
finally
came
a
3rd
time(winthin
30
mins
of
my
call)
trying
a
cleaning
after
noticing
the
salt
had
dirt
in
it.
I
will
add
that
the
first
service
visit
was
charged
and
the
subsequent
visits
were
not
because
the
problem
didn't
seem
to
be
going
away.
At
this
point,
it
got
frustrating.
The
problem
still
existed
and
all
that
could
be
done
with
the
system
was
done.
After
noticing
a
crazy
couple
of
water
bills,
I
called
another
plumber
and
explained
what
was
going
on
and
we
pinpointed
the
issue
to
only
2
toilets
and
one
shower
head
near
one
of
the
toilets
which
were
original.
The
plumber
suggested
changing
the
toilet
flappers
which
I
did
and
just
like
that
the
problem
was
solved!
That's
the
end
of
the
issue.
In
conclusion,
I
am
sure
after
the
first
visit,
if
anything
was
wrong
with
the
system,
it
was
fixed
but
the
real
culprits
were
the
toilets
which
I
fixed.
I
would
definitely
recommend
Rainsoft
of
Ottawa
and
I'd
give
an
11/10
but
it's
not
possible.
If
you're
looking
for
a
reputable
company
that
stands
behind
the
product
they
sell,
these
are
the
folks!
I
wouldn't
hesitate
to
recommend
them
to
friends
and
family!
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