Dollarama image

Dollarama

General store Discount store Dollar store

👍👍 Service was exceptional. The customer service was very responsive to my needs. My card didn’t work and the employee was very understanding and let me hop (recent back surgery with a cane) to my truck to pick up my wallet to get the actual card because my tap didn’t work. She kept her cool and was ex... People often mention store, Dollarama, staff, friendly, good, Good, Great, items, quality, selection,


Address

5375 Fernbank Rd, Ottawa, ON K2S 1B6, Canada

Website

www.dollarama.com

Contact

+1 613-836-9158

Rating on Google Maps

4.20 (408 reviews)

Open on Google Maps

Working Hours

  • Monday: 8 am to 9 pm
  • Tuesday: 8 am to 9 pm
  • Wednesday: 8 am to 9 pm
  • Thursday: 8 am to 9 pm
  • Friday: 8 am to 9 pm
  • Saturday: 8 am to 9 pm
  • Sunday: 8 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: store (22) Dollarama (13) staff (11) friendly (10) good (9) Good (8) Great (8) items (8) quality (8) selection (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Manveer S. 1 year ago on Google • 246 reviews
    Good staff and things were neatly located in all the aisles. Lot of variety of things at cheaper price.
    2 people found this review helpful 👍

  • 5/5 mattygomes2003 5 months ago on Google • 49 reviews
    Service was exceptional. The customer service was very responsive to my needs. My card didn’t work and the employee was very understanding and let me hop (recent back surgery with a cane) to my truck to pick up my wallet to get the actual card because my tap didn’t work. She kept her cool and was extremely kind. ;)
    2 people found this review helpful 👍

  • 5/5 Deputat K. 2 years ago on Google • 34 reviews
    This Dollarama location is one of my favourite. The store is clean and organized, the stuff is friendly and helpful.
    1 person found this review helpful 👍

  • 4/5 Morgan in O. 5 months ago on Google • 283 reviews
    Found some coconut cookies that my son loves and WM store no longer had stock

  • 1/5 Lisa-Dawn C. 3 years ago on Google
    MASKLESS employee wandering through this store amidst customers and cashing them out on the afternoon of Thursday, September 16th. Claimed asthma when questioned. THIS IS NOT ACCEPTABLE DURING A PANDEMIC. Try wearing a face shield then - the store even sells them!! [Employee appeared to be a caucasian male; did not request their preferred pronouns].
    1 person found this review helpful 👍

  • 5/5 Jacques B. 3 years ago on Google
    Great store great canadian store prices on goods best price .
    1 person found this review helpful 👍

  • 4/5 KH 6 months ago on Google • 256 reviews
    This store seems a little smaller with less items than most other Dollarama's. However, the staff here is friendly and helpful. Plenty of parking here for sure. Good location as there are other shops nearby, including Walmart.

  • 5/5 Mazen El C. 4 years ago on Google • 251 reviews
    Well I've got those mettins for my daughter. It worth 4$. It's not that outstanding quality but I get it since it was end of season and most of the brands are out of mettins and they are putting all the winter collection into clearance. Dollarama is a place where you can find most anything you want for a lower price. And the good about it, you just get in and out in 10 minutes finding what you are looking for.

  • 5/5 C 2 years ago on Google • 151 reviews
    Nice staff, clean place. I think other locations have more inventory.

  • 5/5 Åßh!sheK P. 1 year ago on Google • 44 reviews
    Its a nice, clean & well maintained place with helpful & kind associates. You can find almost all home accessories, crafts, toys, utensils, etc in the store & the max price is just $5 with a good quality. 🤘🏻

  • 5/5 Raul A. 5 months ago on Google • 33 reviews
    Variety of products. Aisles are a bit narrow but still overall good shopping experience

  • 3/5 Peter S. 1 year ago on Google
    The place to go if you want cheap but don't care about quality. Prices have increased somewhat on many items but there are still good deals to be had.

  • 3/5 Jeffrey T. 4 years ago on Google
    Line up was huge and there was no one manning the cash. Once they realized there was a problem they did react quickly.

  • 3/5 Kevin R. 4 years ago on Google
    Lots of inexpensive items.

  • 5/5 John A. 4 years ago on Google
    Allways get what I need.

  • 5/5 Catherine S. 4 years ago on Google
    Great and Convenient Dollarama Location

  • 3/5 deepak j. 4 years ago on Google
    Bit crowded to find items

  • 1/5 Ben P. 4 years ago on Google
    Went in the other day to grab a few things. One cashier was busy with an older lady that had alot of items. She asked for help as the line was growing but it seemed to take forever for someone to come help. When the second cashier came up she sounded rough and uncaring wanting to know if we needed bags or she couldn't help us. She had little to no care when each person went up and seemed like she just wanted us gone. Needs better customer service training.

  • 4/5 Tasnim A. 1 year ago on Google
    Good prices but not always good quality. But you simply get what you pay for. Good for chocolates and things that you don't need to last long.

  • 4/5 Krissy O. 3 years ago on Google
    Shelves at the cash should be moved around so customers can social distance at the cash and not need to get within an inch of another customer to cash out. Such a easy solution they havent found months into a pandemic... wont be back during covid.

  • 5/5 Johnand D. 1 year ago on Google
    Our go-to Dollarama, this is the nicest location we've been to. Great attention to detail, it's clear there's a lot of passion behind the scene. Also, very helpful and friendly staff. JD

  • 3/5 hamid p. 2 years ago on Google
    I bought some plastic containers from Dollarama and later on I found the same size plastic containers with better quality but the same price at Costco...

  • 4/5 Nicolas P. 4 years ago on Google
    Great stuff but cheaper sometimes than eksewhere

  • 4/5 Elena K. 1 year ago on Google
    Nice store, great variety of products. Prices getting higher after COVID, like everywhere.

  • 5/5 Fubara O. 1 year ago on Google
    Always nice to visit and find great deals on everyday items for the home and family.

  • 5/5 Gurpreet G. 3 years ago on Google
    An affordable store with quality items..

  • 5/5 Sebastien G. 9 months ago on Google
    I like shopping here. Well organized and easy to shop.

  • 4/5 Veronika M. 1 year ago on Google
    Wide assortment, affordable prices. Lots of sweets. Sometimes there are not enough large volumes of some products

  • 5/5 David S. 10 months ago on Google
    Similar to other Dollarama stores. Good selection, friendly staff.

  • 4/5 峰爺 1 year ago on Google
    The only Dollarama open late until 9 during the weekends so bonus points for that.

  • 5/5 Stephen L. 3 years ago on Google
    Found what I needed relatively quickly. Sometimes you have to look around since things move around that are seasonal. Friendly staff at the check out

  • 4/5 Kathleen L. 3 years ago on Google
    A standard Dollarama. Good selection of items at low price points. 4 stars for nearly zero visibility of floor markings.

  • 5/5 Natasha L. 3 years ago on Google
    One of the best Dollaramas. Very clean, friendly staff, well organized, good selection of supplies for crafts. Only comment on Dollarama as a whole and not particularly this store, it would be better if employees wore some sort of name badge or identifier that they are Dollarama employees. Always difficult to know who to ask for help. Luckily the staff at this location are very friendly and helpful:)

  • 5/5 John S. 3 years ago on Google
    Fun place

  • 4/5 Saleem B. 3 years ago on Google
    It's really a discount store. The quality of goods sold here is good. Employees of the store good in ethics and also in profession.

  • 4/5 Thomas W. 3 years ago on Google
    Lots of goodies here.

  • 5/5 Vivanne A. 3 years ago on Google
    (Translated by Google) Very varied very clean very friendly (Original) Très varié très propre très sympathique

  • 5/5 Wendy G. 3 years ago on Google
    Great experience staff friendly and helpful

  • 4/5 Ali D. 3 years ago on Google
    Budget store the prices will not exceed 4 dollars , perfect shopping experience

  • 5/5 Todd H. 3 years ago on Google
    The fullest doller store around

  • 5/5 Inga R. 3 years ago on Google
    Great store

  • 4/5 Denise K. 3 years ago on Google
    Great selection and friendly staff

  • 5/5 J T. 3 years ago on Google
    Have stuff that other Dollarama don't have

  • 5/5 Bryan D. 3 years ago on Google
    Good selection.

  • 1/5 Victoria 3 years ago on Google
    Don't have enough stocks in the store. Line up is too long to pay. Not enough staff.

  • 5/5 Kafui S. 3 years ago on Google
    Excellent service 👏

  • 5/5 Scott E. 3 years ago on Google
    Very clean. Well-stocked. Quick, friendly cashiers.

  • 5/5 Paul R. 3 years ago on Google
    Typical visit. This trip I bought adhesive bandages for a fraction of the price compared to retail stores, and they're reasonable quality.

  • 1/5 Brenda F. 3 years ago on Google
    The Dollarama on Fernbank Rd was FULL of people on Nov.15/20. NO social distancing even though the store was packed.We are in a state of emergency. Reckless and careless. Profit vs Health I did file a report with City of Ottawa.

  • 3/5 John M. 3 years ago on Google
    Classic Dollar Store - big selection!

  • 5/5 Wing-Siu H. 3 years ago on Google
    Big , nice and clean.

  • 1/5 AverageAccount 3 years ago on Google
    This Location is way too small. Always crowded with a minimal selection. Worst Dollarama in Kanata and Sittsville

  • 5/5 Glenn G. 3 years ago on Google
    Great deals

  • 3/5 Jessica B. 3 years ago on Google
    I was looking for something in particular and the lady that was working there didnt help.

  • 5/5 Angie N. 3 years ago on Google
    Good service and a fairly good selection

  • 3/5 Becky G. 3 years ago on Google
    Not great for social distancing but not the store's fault. Customers aren't respecting directional arrows. At the cash you have to squeeze by other paying customers.

  • 5/5 Yousif N. 3 years ago on Google
    great place

  • 5/5 Rob L. 4 years ago on Google
    I have been to this location many times and receive mostly great customer service.. Debbie the manager goes out of her way to insure customer satisfaction. She went above and beyond to climb the latter searching for a specific product I was hoping to find. It is very refreshing to see such amazing customer service in today’s society.

  • 1/5 Yousra H. 1 year ago on Google • 1 review
    I had the worst experience today between 4 and 5. As I entered the store with my nieces and nephews, a store employee kept staring at me. My nephew reached for something on the top shelf in the aisle in front of the cash register. The same employee yelled at him to get off the shelf, telling him that he could not stand on the shelf and said: Now you got me mad. Then I realized that she left the cash, and someone stood in her place and followed me around constantly, whereas if I were to steal something, she also yelled at my other nephew because he put a product in a different place. Then, when all of that wasn't enough to make me think twice about my visit, the employee came to me and said: "you have been in the store for half an hour, kids are screaming and creating a mess, so I have to ask you to leave. " I left everything I was planning to buy and when I went to ask her what her name was. She told me that she wouldn't have to tell me her name, and I told her that I was going to complain, to which she responded: "go ahead." During my trip there, there were other kids in the store, and they were also making noises. But she came to me because I wear a religious headscarf.


Call +1 613-836-9158 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping

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