1/5 Barbara C. 1 year ago on Google
In
December
2021
I
bought
an
expensive
Blomberg
induction
range
from
Corbeil.
It
was
defective
and
did
not
work
properly
from
day
1.
Distinctive
Appliances
and
another
company
had
to
provide
the
service
for
it,
and
I
got
incorrect
information
and
bad
service
from
them.
Corbeil
would
not
replace
the
stove
without
Distinctive's
approval.
Three
months
later,
they
reached
an
agreement
and
for
the
replacement
stove
I
decided
not
to
go
with
Blomberg
as
I
did
not
trust
them,
nor
Distinctive
(and
by
then
I
was
also
loosing
confidence
in
Corbeil).
I
ordered
a
GE
Cafe
instead.
I
knew
it
was
on
back
order
and
that
I
would
have
to
wait
six
months
or
so,
but
it
took
almost
a
year.
In
the
meantime,
I
had
to
use
the
Blomberg
and
work
around
the
problems
with
it.
Twice
last
summer,
we
had
a
call
from
out
of
the
blue
from
Corbeil,
saying
delivery
van
was
on
its
way
to
our
house.
But
when
they
got
here,
they
were
only
picking
up
the
Blomberg
and
did
not
have
the
new
GE
Cafe
for
delivery.
I
was
told
the
GE
would
be
available
in
the
new
year.
I
called
Corbeil
in
mid-January
and
they
had
the
GE
Cafe
available
and
guaranteed
me
100%
delivery
for
a
few
days
later.
No
one
showed
up
that
day,
and
no
one
called.
At
the
end
of
the
day,
I
called
Corbeil
and
was
advised
that
there
were
problems
with
the
return
paperwork
with
Distinctive
and
that
their
authorization
was
required.
Distinctive
had
given
that
authorization
last
February
and
I
had
an
email
from
them
to
that
effect.
I
asked
to
speak
with
a
manager
of
customer
service
and
was
told
that
person
would
call
me
back
in
24-48
hours,
but
they
never
did.
I
went
back
to
the
salesperson
for
assistance
and
he
worked
out
everything
with
the
returns
department
and
finally,
a
few
days
later
my
new
GE
Cafe
stove
was
delivered
and
the
Blomberg
lemon
was
taken
away.
The
salesperson
had
been
very
insistent
that
I
had
to
do
a
visual
inspection
of
the
new
stove
to
make
sure
there
were
no
scratches
etc.
and
if
there
were
any,
I
should
not
accept
the
delivery
and
return
the
stove.
But
the
delivery
person
did
not
want
to
wait
while
I
removed
all
the
styrofoam,
plastic,
tape
etc.
which
had
to
be
removed
to
do
the
visual
inspection.
He
said
just
check
the
sides
of
the
stove
for
scratches.
Who
cares
about
the
sides
of
the
stove
-
it
is
a
slide-in
with
cupboards
on
either
side.
I
insisted
that
he
wait
and
he
did,
and
he
helped
me
remove
some
of
the
packing.
The
delivery
people
will
not
plug
in
or
move
the
appliance
into
place,
but
he
did
this
as
a
favour
and
so
that
I
could
make
sure
the
stove
fit
properly,
which
was
considerate.
The
only
other
positive
comment
I
have
is
that
the
salespeople
seemed
to
genuinely
want
to
help
and
resolve
the
problems
for
me.
The
Corbeil
processes
seem
to
be
broken,
however,
with
too
many
different
people
and
departments
involved
and
everyone
passing
on
the
problem
to
someone
else
(and
then
to
Distinctive
which
was
an
utter
failure).
For
example,
the
salesperson
told
me
he
did
not
have
a
direct,
internal
line
of
communication
with
customer
service,
and
that
the
data
base
system
the
returns
and
delivery
people
use
is
different
from
the
one
they
use
in
the
store.
I
am
close
to
60
and
this
is
absolutely
the
worst
customer
experience
I
have
had
in
my
entire
adult
life.
I
am
never
buying
anything
from
Corbeil
again,
and
never
buying
a
Blomberg
appliance
or
any
appliance
that
is
represented
by
Distinctive.
No
comment
on
the
GE
Cafe
as
we
haven't
use
it
much
yet,
but
so
far,
so
good.
A
couple
of
people
have
recommended
Universal
Appliance
to
me
for
future
purchases.
