2/5 Christian V. 1 year ago on Google • 3 reviews
We've
taken
our
dog
to
Cocomutts
on
3
separate
occasions
for
grooming;
and
never
again.
We
have
a
4lb
poodle
and
always
requested
a
teddy
bear
cut.
The
first
time
she
was
groomed,
we
showed
pictures
from
online
of
the
look
we
wanted.
When
we
picked
her
up,
she
was
shaved
and
we
were
given
the
excuse
that
the
dog
was
matted.
However
we
were
not
of
the
same
opinion,
nor
were
we
made
aware
that
the
dog
would
be
shaved.
See
the
picture
with
the
neck
scarf
of
the
resulting
cut.
She
was
shaved
everywhere
with
disproportionately
long
ears
remaining.
Although
we
were
hesitant
to
give
Cocomutts
another
try,
at
the
next
visit
we
made
sure
to
show
pictures
of
the
previous
cut
and
explained
that
we
were
very
unhappy
and
again
we
showed
pictures
of
the
requested
cut.
The
end
result
was
great.
Our
groomer
was
Cezanne.
Just
2
months
after
the
last
grooming,
we
booked
our
most
recent
visit.
Since
we
would
be
on
vacation,
a
family
member
dropped
the
dog
off.
Pictures
from
the
previous
visit
were
provided
and
they
also
took
copies
of
these
pictures.
Within
minutes
of
dropping
the
dog
off,
while
still
in
the
shop,
the
family
member
was
told
that
the
dog's
coat
would
need
to
be
"bought
down".
She
wasn't
of
the
understanding
that
this
meant
shaving
the
entire
dog
as
they
just
went
over
the
pictures.
The
groomer
was
Cindy.
The
dog
was
assessed
to
be
shaved
entirely
before
a
wash
or
any
attempt
to
produce
the
requested
cut.
See
the
attached
pictures
of
the
result.
Before
posting
this
review
we
contacted
Cocomutts
to
find
out
what
went
wrong.
Their
response
is
they
are
experienced
and
that
their
assessment
was
a
full
shave
was
required.
Furthermore,
by
informing
the
family
member,
whether
fully
understood
or
not,
they
can
shave
the
dog
entirely
according
to
their
policy.
The
employee
who
we
spoke
to
on
the
phone
told
us
to
review
their
policy
and
that
any
other
grooming
company
would
do
the
same
thing.
When
asked
about
why
no
attempt
was
made
to
achieve
the
requested
cut
on
her
head,
legs,
face,
or
any
other
part
of
the
dog,
she
gave
the
analogy
that
when
her
son
had
gum
in
his
hair,
they
had
to
shave
his
entire
head.
Any
parent
who
has
experienced
gum
in
their
child's
hair
knows
that
shaving
is
the
absolute
last
resort
and
almost
always
unnecessary
with
a
good
barber.
Similarly,
a
shave
should
be
the
absolute
last
resort
for
a
dog
as
well.
For
2
of
3
cuts
mats
has
been
their
excuse
to
shave
the
dog
from
head
to
toe.
I'm
sure
the
owner
will
respond
here
with
the
greatest
of
excuses.
Maybe
they'll
even
mention
their
security
cameras
in
their
description
of
the
events
as
they
did
to
us.
But
the
results
speak
for
themselves.
Specifically
request
Cezanne
as
your
groomer
or
go
elsewhere.
Do
not
give
Cocomutts
the
satisfaction
of
taking
your
money
while
being
dissatisfied
in
their
work.
Note
that
when
we
asked
if
they
wanted
to
give
the
opportunity
to
make
up
for
this
with
compensation
now
or
for
later
grooming,
they
refused.
Edit
to
owner's
response:
Glad
the
owner
likes
our
evidence-based
explanation
as
they've
provided
none
their
response.
They
really
think
that
customers
are
to
believe
that
even
the
dog's
entire
face,
head,
and
ears
were
so
severely
matted
in
2
months
that
nothing
else
could
be
done.
Please.
Zero
care
was
taken
to
keep
the
desired
look
and
the
groomer
made
their
own
decision
even
after
being
provided
with
pictures
and
explicit
direction
of
the
requested
cut.
Seems
to
me
that
CocoMutts
can't
handle
poodle
cuts.
See
other
customer
reviews.
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