I came there in the morning without making an appointment and immediately had an X-ray. get an appointment. After only 45 minutes I was finished again. Brilliant! Very friendly staff at reception, well-kept & modern center & quick treatment. What more do you want! Definite recommendation.

Good service and the employers are kind and nice, but waiting time exceed 30 to 40 minutes.

Hang on hold forever and then just be kicked out by a band announcement. I can only advise against wasting time unnecessarily here.

GO TO RADIOS INSTEAD! I would give 0 stars if I could. I called them in advance that my visiting mother from canada had a fall and needed an xray since she already had a fracture on her foot a few months earlier. The man on the phone said it was fine since she is paying privately And to come in an wait. The ladies at reception are TERRIBLE. I didn't like them when I went for my MRT but due to them I would go somewhere else even if it is further away. They were all nice on the phone when I told them my mom was visiting from Canada but a different tune when they saw we didn't "look like we were from canada" . They said we needed to speak to a doctor so we went to my Hausartz and the lady at the reception organized everything. She said they shouldn't have made you come to the doctor office in the first place if it's privately paid anyways. We went back and were still refused. They called the people my doctors office called, they called my doctors office and in the end refused service to us despite that we wanted to pay out of pocket and no insurance. They have a monopoly in the inner circle of dusseldorf unfortunately. I called another clinic and they said it was also strange so they called this branch. I guess they found an old rule to justify why they don't want to serve us thay we need a diagnosis from the doctor even though my doctor said we didn't need one. The main lady on the phone took pity because she also didn't agree with the ladies in reception and recommended radios. They took great care of us. Go there instead. Never again here.

Appointment and examination go smoothly and very friendly. What is not possible at all is sending the findings. After 14 days the invoice is there but there is no trace of the report despite the request. And that is not an exception but the rule.

Am Telefon wurde mir gesagt, ich brauche für eine Schilddrüsenuntersuchung keine Überweisung, da nur Ultraschall und Blutabnahme geplant sind. Vor Ort wird mir gesagt, eine Überweisung ist zwingend notwendig. Termin verpasst, bis Ende des Jahres (im Juli) keine Termine mehr verfügbar. Es wird darauf bestanden, dass ich für Nuklearmedizin der Schilddrüse eine Überweisung brauche, obwohl ich 10 Mal erkläre, dass ich nicht für Nuklearmedizin sondern für Ultraschall da bin. Keine Rücksprache mit dem Arzt, einfach abgewiesen, obwohl der Arzt letztes Jahr die jährliche Kontrolle festgehalten hat. 20€ Taxi und 2 Stunden meiner Zeit für nichts. (Translated by Google) I was told on the phone that I don't need a referral for a thyroid exam as only an ultrasound and a blood draw are scheduled. I was told on site that a transfer is absolutely necessary. Appointment missed, no more appointments available until the end of the year (in July). They insist that I need a referral for nuclear medicine of the thyroid, even though I explain 10 times that I am not there for nuclear medicine but for ultrasound. No consultation with the doctor, simply rejected, although the doctor recorded the annual check-up last year. 20€ taxi and 2 hours of my time for nothing.

(Translated by Google) I had an appointment on a Monday at 9.30am when I was there on time, but it said I had to be there 15 minutes before my appointment... What kind of logic is that? In the end there was no investigation. I was also treated very rudely by the lady at the registration desk. I wonder who the customer is here and who pays for everything in the end. I am very disappointed in such an incompetent practice. Not recommended. (Original) Ich hatte einen Termin an einem Montag um 9.30h als ich pünktlich beim Termin da war, hieß es ich müsste aber 15min vor meinem Termin da sein… Was ist das für eine Logik? Es kam schließlich zu keiner Untersuchung. Ich wurde auch sehr unfreundlich von der Dame an der Anmeldung behandelt. Ich frage mich wer hier der Kunde ist und am Ende alles bezahlt. Ich bin sehr enttäuscht über so eine inkompetente Praxis. Nicht weiter zu empfehlen.

I have no idea how anyone can afford to be so unfriendly and customer-focused today (especially when they've only been working for 15 minutes). You should perhaps think about what impression you leave with patients (customers) on the phone. How it calls into the forest... In short: I recommend Doctolib for making an appointment!

Was the last patient for the MRI today at 9:30 p.m. Both the receptionist and the radiology assistant were extremely friendly despite the late examination date. Since my appointment had been brought forward via Doctolib, I was even reminded by phone two days beforehand. So I can only recommend this perfectly organized institute.

Location Kaiserswerther Straße 89. Ms. Futanyahu was very unfriendly on the phone, insulted me as OUTRAGEOUS and hung up the phone. As a patient, I wanted to make an appointment for an x-ray. The lady explained to me the locations, appointment options, etc. I also listened. She thought I couldn't listen. But I wanted to ask for the location address for the next possible appointment. Even one star is too much for requesting an appointment by telephone.

(Translated by Google) Was honestly a bit worried after reading all the bad reviews on here. But the staff was - except for the older blonde lady at the registration... - okay to very friendly. The doctor who treated me was also nice. Points deducted because I had to wait 4 months for an appointment + because of the lady at the registration desk and because of another incident (miscommunication or incorrect information) that I do not want to describe in detail here. (Original) War ehrlich gesagt etwas besorgt, nachdem ich die ganzen schlechten Kommentare hier gelesen habe. Personal war aber - bis auf die ältere blonde Dame an der Anmeldung... - okay bis sehr freundlich. Der Arzt, der mich behandelt hat, war ebenso nett. Punktabzug, weil ich 4 Monate auf einen Termin warten musste + wegen der Dame an der Anmeldung und wegen eines anderen Vorfalls (Misskommunikation bzw. falsche Info), den ich hier nicht detalliert schildern möchte.

(Translated by Google) For years I have been going to the mammography department at the Kaiserswerther Strasse X-ray Institute for regular mammography. You can park comfortably and free of charge in the underground car park. Appointments are kept very punctually. I am extremely happy there. There is a very good organization, an extremely friendly treatment, both from the receptionists, as well as from the doctors today especially from Dr. Black. Miss Dr. Black is very likeable, has a gentle, calming manner and you immediately feel comfortable with her. I can especially recommend the mammography department. (Original) Seit Jahren besuche ich zur regelmäßigen Mammographie die Mammografie Abteilung im Röntgeninstitut Kaiserswerther Straße. Man kann bequem und kostenlos in der Tiefgarage parken. Termine werden sehr pünktlich eingehalten. Ich bin dort äußerst zufrieden. Es herrscht eine sehr gute Organisation, eine äußerst freundliche Behandlung, sowohl von den Sprechstundenhilfen, als auch von den Ärzten heute besonders von Frau Dr. Schwarz. Frau Dr. Schwarz wirkt sehr sympathisch, hat eine sanfte beruhigende Art und man fühlt sich gleich wohl bei ihr. Ich kann besonders die Mammographie Abteilung nur empfehlen.

I am completely at peace with this practice. If you can't get anyone to answer the phone, just write an email using the contact form. A short time later the callback is made. The staff is super nice. I would come to you again and again. Keep it up. Top

I was there on a Saturday, everyone was very friendly and helpful, if you come by car you should drive to the address, you can park for free in the underground car park.

Such rude staff. The lady in the reception had a disgusting attitude. Don’t even walk into that horrible place! We had an emergency and instead of trying to help us she just told us to go and call them back for an appointment ! We asked her if she knew a hospital or anywhere that we could get an MRI in, she said just go and look it up yourself! I just want to know what is the hiring process in that place and how would they feel themselves if they were treated like that in a time of need!

Treatment and adherence to appointments as well as friendliness were very good. However, the telephone availability was and is really unheard of. My orthopedist and I have now spent a total of 9 hours on hold without success. My orthopedist couldn't even do anything with the CD because the format wasn't compatible. Given my current pain, it's really not nice and he still tried to treat me, but the therapy cannot be adjusted at the moment because the X-ray institute is not available.

I was so positively surprised. Not only that I was incredibly lucky and got an appointment on the same day. The staff was just super friendly and empathetic.

I can only agree with the positive comments, I have been here twice and so far I have only dealt with very nice and helpful staff. As it calls into the forest, it rings out, so be kind to the staff who help us with our health and give their all every day.

Everything happened quickly, that was the positive. Unfortunately, friendliness falls by the wayside. There is a small but subtle difference between friendly and polite. I'd rather go back to "my" institute next time.

Hard to beat in terms of unfriendliness

I recently had the pleasure of getting to know the X-ray Institute in Düsseldorf and I am extremely satisfied with my experience. From the start, finding an appointment was child's play. As someone traveling from Berlin, it was crucial for me that everything went smoothly. Ms. Allendorf, who was responsible for scheduling appointments, really deserves praise for her outstanding work. She made it possible for me to get a convenient appointment that fit well into my schedule, without any complications. The professionalism and efficiency with which Ms. Allendorf worked was truly impressive. She was extremely helpful and dedicated to ensuring my needs were taken into account. Her kindness and understanding made the process as pleasant and stress-free as possible. You're really looking forward to your visit ;)

Thank you for the investigation today! I have never experienced such an empathetic and competent team! Thank you so much for EVERYTHING!

(Translated by Google) The practice has extended opening hours, including Wednesday afternoons. Appointments can be booked via doctorlib, which allows for good planning. Since I had difficulties with the online booking, I called the practice and asked for the appointment displayed in the system. It wasn't a problem. All of the contacts I had during the planning and implementation of the MRI examination were friendly and helpful. I would use this practice again at any time. I had forgotten my CD with the recordings when I was there. This was sent to me without further ado, including the findings. (Original) Die Praxis hat ausgedehnte Öffnungszeiten, auch mittwochs am Nachmittag. Termine sind buchbar über doctorlib, was eine gute Planbarkeit erlaubt. Da ich mit der Onlinebuchung Schwierigkeiten hatte, habe ich in der Praxis angerufen und nach dem, im System angezeigten, Termin gefragt. Es war kein Problem. Alle Kontakte, die ich im Rahmen der Planung und Durchführung der MRT Untersuchung hatte, waren freundlich und hilfsbereit. Ich würde diese Praxis jederzeit wieder in Anspruch nehmen. Meine CD mit den Aufnahmen hatte ich vor Ort vergessen. Diese wurde mir ohne weiteres inkl. dem Befund zugesandt.

Vielen Dank an Herrn Dr. Flüß und Mitarbeiterinnen für Fachkompetenz und rasante Abfertigung. Ich war bestens aufgehoben als Patientin und Ärztin von der Terminvergabe bis zur Befundvorlage. Kann mich nicht genug bedanken. Vielen Dank. (Translated by Google) Many thanks to Dr. Flüß and employees for expertise and speedy processing. I was in good hands as a patient and doctor from the appointment to the presentation of the findings. Can't thank you enough. Many Thanks.

(Translated by Google) Appointment for MRI requested online, less than 10 minutes later the call came. The appointment for treatment was the very next day. The lady both on the phone and at reception were very open and patient. I'm grateful for the quick help. (Original) Termin für MRT online angefragt, keine 10 min später kam schon der Anruf. Der Behandlungstermin erfolgte direkt am nächsten Tag. Die Dame sowohl am Telefon als auch am Empfang waren sehr aufgeschlossen und geduldig. Bin dankbar für die schnelle Hilfe.

(Translated by Google) First there was a problem with the termination, which was due to the newly introduced DocLib program. Annoying but understandable even if the communication was a bit unfortunate. I was then promptly offered a new appointment, so that after a bumpy start, things ended well. Thanks very much (Original) Zuerst gab es ein Problem bei der Terminierung, das auf das neu eingeführte DocLib Programm zurück zuführen war. Ärgerlich aber nachvollziehbar auch wenn die Kommunikation etwas unglücklich gelaufen ist. Anschließend wurde mir zeitnah ein neuerTermin angeboten, so dass es nach einem holprigen Start, zu einem guten Ende gekommen ist. Vielen Dank

I was an hour late because of an accident in my area and the traffic wasn't on time. I called a few times, none answered, I left a message when I got there, the employee told me it didn't work anymore, I asked on the phone, she said to her radiologist (supposedly) it was an accident that I was late, of course I did I thought she would say, "No, Ms. A.. you have to make a new appointment, which would be 6 months from May. I was shocked that the employee labeled me a liar in front of me and she hadn't received any message at all, but 2 You can wait for hours there! I'll never go there again.