1/5 Amira A. 1 year ago on Google
I
am
writing
to
complain
about
the
poor
service
from
the
receptionist
on
24th
June
around
5pm.
We
were
received
by
a
guy,
unfortunately
I
didn't
catch
the
name.
The
first
thing
that
he
told
us
was
"The
room
is
booked
for
2
but
why
did
you
come
with
3
people?"
"If
you
booked
a
flight
for
3
can
you
book
for
2
seats?"
with
a
really
rude
and
condescending
tone
and
repeated
the
same
few
times.
Admittedly
we
did
book
a
Queen
Studio
with
max
occupancy
of
2
but
came
with
3.
As
a
hotelier
yourselves
I
believe
this
is
a
norm
practice
for
guests
and
typically
we
wouldn't
have
any
issue.
We
understand
the
policy,
any
hotels
could
impose
such
a
policy
but
do
it
with
manners
as
a
service
provider.
Tell
your
customer
nicely
instead
of
storming
off
straight
in
our
faces.
This
really
ruined
our
experience
and
set
us
in
a
terrible
start
of
our
vacation.
We
were
told
to
either
upgrade
our
room
or
pay
RM100
for
the
extra
person.
We
opted
to
pay
the
extra
RM100
and
the
receptionist
said
"sebab
saya
baik,
saya
bagi
free
breakfast
untuk
dua
orang,
tapi
UNTUK
DUA
ORANG
JER
YER"
He
did
emphasize
on
the
only
for
2,
I
guess
to
show
he's
really
kind
yea?
Another
thing
was
"Saya
bagi
extra
towel
and
toiletries
ye
sebab
saya
baik".
Please
learn
how
to
talk
to
people
nicely.
Here
are
some
other
feedbacks:
1.
Breakfast
is
from
8-10
am
but
at
8am
the
cafe
is
not
even
open
yet.
Guests
have
their
own
schedule
to
follow
too.
2.
Room
door
is
heavy
yet
without
a
stopper.
During
checkout,
the
damper
fell
off
with
the
slightest
force
(I
guess
you
would
have
known
who's
the
guest
by
now).
Noticed
that
the
damper
had
been
loose
at
first.
Anyone
who
pulled
the
door
slightly
hard
would
face
the
same,
this
could
happen
to
any
guests.
Suggest
to
get
a
higher
quality
door
damper
that
comes
with
a
stopper,
it
was
hard
to
keep
the
door
open.
3.
Room
not
soundproof.
We
can
hear
sounds
from
the
street
at
2am.
Of
course,
I
would
also
like
to
commend
a
few
things
about
the
hotel:
1.
Love
the
concept
of
an
art
gallery
infused
into
a
hotel.
Really
enjoyed
looking
at
the
arts
in
the
lobby.
2.
Room
is
spacy
enough.
3.
When
issue
with
the
door
happened,
I
went
down
to
the
receptionist.
There
was
two
lovely
young
lady
who
helped
during
checkout.
Really
polite
and
kind
when
I
told
her
about
what
happened,
they
promptly
request
to
check
the
room
and
inform
that
there
is
no
issues.
Kudos
to
them,
please
belanja
them
some
tealive
or
something.
That
is
what
a
good
receptionist
should
act
like.
Receptionists
are
the
first
touch
point
for
guests
and
give
the
first
impression
of
the
hotel.
Someone
like
the
first
guy
we
met
spoiled
the
hotel
image
and
the
whole
service
experience.
Beautiful
hotel
but
honestly
wouldn't
come
back
or
recommend
it
to
others.
P/S:
To
the
guy
that
received
us,
in
the
email
I
sent
I
attached
link
of
the
list
of
courses
that
I
have
helped
to
research
for
you
that
you
might
want
to
consider
taking.
Maybe
it
will
help
the
hotel
and
you
π
Best
wishes.