1/5 Nicolas L. 2 years ago on Google
(Translated
by
Google)
The
staff
was
great,
the
location
was
also
perfect.
This
location
had
all
its
rooms
booked
so
I
was
given
a
room
on
a
different
location.
However,
There
was
a
concert
behind
the
hotel.
nobody
warned
me
when
I
called
and
ask
if
there
was
availability.
The
noise
was
that
bad,
we
could
not
sleep
and
we
ended
up
leaving
at
4am.
(We
checked
in
at
11pm
but
because
of
the
noise
we
decided
to
go
and
have
something
to
eat
and
check
some
pubs,
we
came
back
at
3am)
but
the
concert
was
still
going.
So
we
basically
were
there
for
just
1
hour.
Talked
to
management
and
the
only
thing
that
was
offered
was
a
15%
off
discount
from
The
booking
price.
like
really?
never
gonna
stay
here
ever
again.
20m
from
this
place
there
are
3
hotels
that
are
the
same
but
at
a
way
better
rate.
Poor
customer
service
to
be
honest.
Not
recommended
The
staff
was
great,
the
location
was
perfect.
But
in
this
locality
they
had
all
the
rooms
occupied.
So
they
transferred
us
to
another
hotel.
There
was
a
concert
behind
the
hotel
(of
which
I
was
never
informed)
when
I
called
to
ask
if
there
was
availability.
The
noise
was
so
persistent
that
we
left
at
4am
not
counting
that
we
arrived
at
3am
(because
when
we
arrived
at
11pm
to
check
in,
the
noise
was
tremendous)
so
we
decided
to
go
for
something
to
eat
and
have
a
drink
near
the
hotel.
We
arrived
at
3am
and
the
noise
continued,
at
4
we
couldn't
stand
it
and
we
left.
We
basically
use
the
hotel
for
1
hour.
I
called
to
speak
with
management
and
the
only
thing
they
offered
regarding
that
was
15%
of
the
total
booking
price.
In
other
words,
a
discount
of
$
28,000
pesos.
Really?
I
will
never
stay
here
again.
In
the
same
block
there
are
several
hotels
with
the
same
services
and
very
similar
rooms
for
only
$
95,000
while
here
the
cost
is
$
195,000.
So,
they
lost
a
customer.
Terrible
customer
service.
(Original)
The
staff
was
great,
the
location
was
also
perfect.
This
location
had
all
its
rooms
booked
so
I
was
given
a
room
on
a
different
location.
However,
There
was
a
concert
behind
the
hotel.
nobody
warned
me
when
I
called
and
ask
if
there
was
availability.
The
noise
was
that
bad,
we
could
not
sleep
and
we
ended
up
leaving
at
4am.
(We
checked
in
at
11pm
but
because
of
the
noise
we
decided
to
go
and
have
something
to
eat
and
check
some
pubs,
we
came
back
at
3am)
but
the
concert
was
still
going.
So
we
basically
were
there
for
just
1
hour.
Talked
to
management
and
the
only
thing
that
was
offered
was
a
15%
off
discount
from
The
booking
price.
like
really?
never
gonna
stay
here
ever
again.
20m
from
this
place
there
are
3
hotels
that
are
the
same
but
at
a
way
better
rate.
Poor
customer
service
to
be
honest.
Not
recommended
El
personal
estuvo
genial,
la
localidad
fue
perfecta.
Pero
en
esta
localidad
tenían
todos
los
cuartos
ocupados.
Así
que
nos
trasladaron
a
otro
hotel.
Hubo
un
concierto
al
respaldo
del
hotel
(del
cual
jamás
se
me
fue
informado)
cuando
llame
a
preguntar
si
había
disponibilidad.
El
ruido
fue
tan
tenaz
que
nos
fuimos
a
las
4am
sin
contar
que
llegamos
a
las
3am
(porque
cuando
llegamos
a
las
11pm
a
hacer
el
checkin,
el
ruido
era
tremendo)
así
que
decidimos
ir
a
comer
algo
y
a
tomar
algo
cerca
del
hotel.
Llegamos
a
las
3am
y
seguía
el
ruido,
a
las
4
no
aguantamos
y
nos
fuimos.
Básicamente
usamos
el
hotel
por
1
hora.
Llamé
para
hablar
con
gerencia
y
lo
único
que
ofrecieron
respecto
a
eso
fue
un
15%
del
precio
total
de
booking.
O
sea
un
descuento
de
28,000$
pesos.
En
serio?
Jamás
me
volveré
a
quedar
aquí.
En
la
misma
cuadra
hay
varios
hoteles
con
los
mismos
servicios
y
los
cuartos
muy
similares
por
tan
solo
95,000$
mientras
que
aquí
el
costo
es
de
195,000$.
Así
que,
perdieron
a
un
cliente.
Pésimo
servicio
al
cliente.
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