2/5 Alain G. 7 months ago on Google
Dear
owner
of
O'Gara’s
Irish
Restaurant
&
Bar,
I
sincerely
hope
that
this
review
reaches
you
directly,
for
it
is
crucial
that
you
fully
comprehend
the
impact
of
what
transpired
at
your
establishment.
As
an
entrepreneur
myself,
I
understand
all
too
well
the
importance
of
feedback.
Rest
assured,
I
will
remove
this
post
as
soon
as
it
has
come
to
your
attention.
Let
me
set
the
scene:
my
wife
and
I
arrived
at
your
pub
at
10:22
PM,
eager
to
experience
the
culinary
delights
that
had
garnered
such
acclaim
in
recent
reviews.
However,
what
greeted
us
was
a
disheartening
lack
of
hospitality.
Despite
extending
warm
greetings,
the
lady
behind
the
bar
callously
informed
us
that
the
kitchen
would
be
closing
at
10:30
PM,
leaving
us
with
no
opportunity
to
savor
any
of
the
delectable
dishes.
To
compound
matters,
she
stared
back
at
us
with
a
demeanor
that
screamed
indifference
and
resentment,
as
if
she
were
a
jaded
soul
wearied
by
the
passage
of
time.
I
feel
it
necessary
to
provide
some
context:
while
parking
our
car
directly
in
front
of
your
establishment,
we
observed
two
gentlemen
who
were
merrily
indulging
in
the
early
stages
of
their
meal.
Allow
me
to
be
unequivocal
-
this
incident
not
only
reflects
poorly
on
the
reputation
of
your
establishment,
but
it
also
exacts
a
tangible
cost
upon
your
finances.
As
someone
with
extensive
experience
in
the
gastronomy
industry
on
a
global
scale,
I
can
attest
to
the
fact
that
every
customer's
experience
carries
weight,
especially
when
it
comes
to
their
final
assessment
of
a
restaurant.
It
is
not
just
our
health
and
satisfaction
that
are
at
stake,
but
the
very
viability
of
your
enterprise.
Permit
me
to
offer
some
sage
advice:
instill
motivation
within
your
staff
and
keep
them
under
diligent
supervision.
A
warm
and
genuine
welcome,
coupled
with
transparent
communication
regarding
closing
times,
can
make
all
the
difference
in
the
world.
Had
I
been
properly
greeted
and
informed
of
the
impending
closure
of
the
kitchen,
I
would
have
eagerly
consumed
not
just
one,
but
two
or
three
pints
of
Guinness.
Alas,
the
opportunity
for
such
merriment
was
mercilessly
stolen
from
us.
I
implore
you
to
consider
the
financial
implications
of
such
lackluster
customer
service.
Your
staff's
indifference
potentially
cost
you
not
only
our
patronage
but
also
the
potential
revenue
we
could
have
generated.
If
action
is
not
taken,
I
fear
the
consequences
for
your
business
could
be
dire.
Thank
you
for
taking
the
time
to
absorb
my
candid
feedback.
It
is
my
firm
belief
that
with
fervent
dedication
to
improvement,
your
restaurant
can
ascend
to
greater
heights
of
success
in
this
competitive
market
where
every
pennies
(Bath)
counts.
Yours
sincerely,
Alain
Gerst
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