Almost always have a good experience here. Nice associates. The last time I was here my toddler wanted to help by carrying my bag and ended up broking my martini glass and the associate was incredible she replaced it and gave my toddler a bag with book. That kind of service keeps me as a customer

My wife love this brand CB2 and Crate and Barrel, amazing furniture for home , patio and everything inside the house or office space.

Never shipping to store again. Had multiple problems with the same order. Thankfully their online CS team is more professional and courteous. What can you expect, Miami.

Their shipping dates are a lie. Ordered a couch mid august was told it will be available early September…they have pushed back the available date multiple times since then! It’s been two months and still no couch! And the help desk does nothing to help! Insane for a company that charges a 300$ delivery fee they can’t even get their deliveries on time!!

Beautiful selection of furniture, hardware and decor! The staff is friendly, not pushy and quick to help.

I clearly missed the memo CB stood for Crate & Barrel. There are two floors inside this location. It's has some nice stuff, prices seemed to be all over the place so it didn't feel like the the discount Crate and barrel I guess it's supposed to be . 🤷🏻‍♂️ Got my stuff probably wont be back.

After two months since I've purchased and scheduled it for delivery, was told the product is out of stock and I wont be able to get it in the end (although I bought an expensive bed and carpet to go with the painting that is the issue) On top of it, Megan (the lead agent) was completely uninterested and willing to help. Although CB2 made a complete mess on my order, the attitude was "it is what it is" and we can offer you 15% of on your next purchase. I get better deals offered by CB2 on a daily level. Not to mentioned that she was trying to convince me that I was send the update on my issue, only to later admit they have used an e-mail address that was never provided by me. Really disappointed and not in line to my previous experiences with CB2

I walked with the intent of buying a sofa.. although they were 3 salespersons present, neither of them bothered to approach us, they when when we asked about sofa details and dimensions, they delivered the information reluctantly, I was ready to purchase it because I loved the sofa, then I asked for water to take my blood pressure medication and the girl told me, there is a Starbucks across the street, and the other woman next to her then joined to in a very condescending way proceeded to tell me all the neveras Starbucks sales…. I swiftly said by good byes and left the stone. THEY JUST MISSED ON A $5000 sale

I am very disappointing and frustrating regarding the ongoing issues I have experienced with multiple orders and deliveries of sofas From CB2 Regrettably, my attempts to resolve these matters through your customer service have proven ineffective. Despite my repeated attempts, the issue persists and I find myself with damaged goods and no satisfactory resolution in sight. This has been a disheartening experience, as I had anticipated a higher level of service from a company of CB2's reputation.

Everything in this store is absolutely breathtaking and the staff is awesome (super helpful and knowledgeable of the products). I am a big shopper at this store. HOWEVER, it is FREEZING! I cannot stand the temperature more than 15 minutes and you can look at customers also quite uncomfortable with how cold the store is. It’s also unhealthy as you come from the ambient (hot) temperature from outside, into this walking cooler! 🥶 Love the store but please warm it up a bit! 🙏🏼

SOHO style furniture with an atmosfera eclectic modern inspiration you can easy find wherever you looking for with smart price

Had a great experience at the store and our sales rep Beth was outstanding and was on point with everything. I’ll be back soon thank u.

Love CB2 and what they manufacture. The customer service at the store varies on the day and so does over-the-phone customer service. They know how to resolve issues and make things right over the phone. we received an item with defect, and they made it right immediately. additionally, have helped us cancel and replace items in an order, and eliminated unnecessary shipping fees by combining orders. The process over the phone is slow but the people are extremely helpful and kind. The brand wants to make sure the customer is satisfied overall with every order. Kim an over the phone customer service specialist/representative, is by far the best at her job and should get promoted to a manager position asap. She helped with all of our needs, reached out to appropriate departments, and got things done in a timely manner to have everything delivered to usin time as originally expected.

After not going to the store for over a year, I checked thru the window if some of those really bad employees were there and surprisingly they were gone. A really nice cheerful Brazilian lady - Lilia - I think was her name, first welcomed me with a smile and then helped me out and sold me a piece of furniture that I needed and she suggested I stay in touch in case anything goes on sale and she sold me another piece of furniture over chat the next day. Amazing service. Some of the people in the past would tell me to go away and come back and make an appointment or would tell me they were busy. I had decided to reduce my order from 50.000 dollars to just 10k and I placed it online to avoid them last time because of this bad behavior. This time, also, there is a really proactive and cool manager Erin. Somehow there is some positive energy in this store now. There were a few more people who blocked my delivery guy today who went to pick up my order, and one more terrible person who told me “I was not allowed to leave the furniture for too many days” and some other negative things when I went to make a payment for the piece sold to me over chat. I hope those people’s negative energy will be swept out by the positive energy of Yemanjá out into the ocean to be cleansed. May the breeze of the ocean cleanse this CB2.

I love the design, I bought many things from this line, but the attention they have in this place is a disaster. Furniture without expensive, excess money is spent on them and they are not even able to make a correct sale that they sent me in colors different from the ones I wanted in the beginning in order to sell them. the products arrived a month after buying them and the wrong color, and there are still missing products to arrive.

Great location. Easy access. Very helpful staff.

if i can give them less than a star i will i bought 2 chairs that supposed to ve deliver over a month and half and re schedule and confirm 2 days ago the delivery now they told me they have no longer the chairs and that they over sell they inventory and if i didn’t call to get an update of the delivery i would even find out not even a refound

Absolutely gorgeous store and wonderful staff. I had to leave a review because I saw so many negatives. I have purchased alot of items for my home and have called more than 30 times to get status of an item, check for availability, add, remove items from my orders, etc. I have been helped by most of the staff that works here. JC is wonderful and helped me most with my initial order and even cancellation of a previous order. Tilletha helped me with ideas for redesigning my living room and dining room, Federica and Keiana have helped me multiple times over the phone and scheduling delivery. Even in times of my frustration with shipping delays that are not in their control, they have always kept their grace and have been very professional and courteous. Every-time you walk in, the design is new, fresh and fab! They always give you a few minutes to yourself before asking if you need assistance which I love. The staff is not on top of you and let you look undistracted but are always ready to help. I cannot thank them all enough. Definitely recommend CB2 and thankful we have a location in Miami. Thank you guys for all your help always🙏

I strolled into CB2 today just really browsing around, and was greeted by a lady named Lilia who worked there. It was not my intent to buy anything, but I have to say she was a great salesperson because I walked out with some beautiful Christmas merchandise! She went above and beyond to show me many items, great customer service, I will be back to purchase a bed and sofa I need when I’m in the area! Thank you Lilia.