1/5 Thomas C. 1 year ago on Google
Two
months
ago
I
moved
to
the
neighborhood
and
after
over
12
years
with
ahf
north
point
I
was
referred
to
this
location.
12
years
of
excellent
service
and
brilliant
support
staff
I
was
shocked
by
the
downtown
location.
I
walked
into
an
empty
office
with
no
seating
and
there
were
2
girls
behind
the
Desk
gossiping
about
another
employee.
After
2
minutes
one
finally
looked
up
and
said
how
can
I
help
you.
I
explained
I
was
a
patient
at
north
point
and
wanted
to
book
a
lab
appointment.
"We
can't
do
that!"
I
replied
I
was
told
you
could.
They
took
my
number
and
someone
will
call
you.
Over
a
week
later
I
got
a
call
booked
the
labs.
The
day
of
the
appointment
I
called
to
try
and
reschedule
to
no
avail
the
message
system
simply
said
there's
no
one
at
the
desk.
Keep
in
mind
at
my
first
visit
the
phone
was
ringing
and
they
never
picked
up,
still
gossiping.
Fast
forward
last
week
I
needed
to
stop
by
to
get
a
doctor's
note
saying
I
had
been
there.
"We
can't
do
that!"
You're
not
a
patient.
I
explained
I
was
with
north
point
for
over
12
years.
"Well
go
back
there!"
I
asked
to
speak
to
a
manager
and
was
told
there
was
no
one
there.
I
had
such
a
great
experience
with
north
point
for
all
those
years,
the
staff
at
the
downtown
location
are
simply
rude
and
obnoxious
including
their
management!
If
you
read
their
current
reviews
it's
obvious
something
changed
3
years
ago,
maybe
management
or
a
lack
there
of?
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