I've been here twice for kidney infections while pregnant. It's a mixed bag of treatment and I've found staff are either really good, or quite terrible. Unfortunately, my negative experiences outweigh the positive both I frequency and value. Many have truly poor bedside manner. They are uncompassionate, unkind, dismissive of my needs, talk down to me. I have to repeatedly ask for my test results or what's going on. One of the worst times was when they were doing a test and it hurt alot, I had wanted to talk to her about my particular body part and it's unique sensitivity. I had said stop a few times and she didn't. Then she chastised me they'd have to redo the test if they don't get a good enough sample. I later found out that the sample had been obtained and I said "you'd told me you'd need to redo it" she said "I would have if I stopped when you said stop". When did no stop meaning no? I know there is understaffing, and they're busy, but that does not fully excuse their rude care. I've done my best to be polite, and patient, and kind, and understanding, but I feel unvalued, unimportant, unheard, absolutely desolate. My life is in their hands and they act like I'm a piece of sludge.

Called Telus health, they told me to go to emergency. I go and the doctor tells me it’s not an emergency and I’m wasting their time. I’ve had 3 runs of different antibiotics and my infection won’t clear. 2 doctors told me that another dose would cause problems. What does this doctor do, prescribed me the same one I had before. Then told me to get blood work. I waited for 2 hours and it wasn’t busy. I ended up leaving without them. The doctor was so rude.

I was born and raised in Penticton, worked in the hospital kitchen as a teenager and had my youngest son in this hospital. Many years later, now living in Calgary, I have had to avail the care of the amazing specialists, doctors and nurses on two separate occasions, while visiting family. The latest was just a few weeks ago, utilizing the hemo dialysis clinic three times for a week. This was my first time receiving dialysis at another clinic and had a bit of anxiety prior to my treatment. I was treated like a regular patient and quickly put at ease. I would like to thank the nurses for the exceptional care I received. While it was a smaller clinic than the one I attend in Calgary, the professionalism was the same. It was a great experience thanks to the staff. Hope I get to meet them again.

Make sure you're wearing a suit and tie along with having several people to advocate for you if your under 40 and go to this ER. The nurses were willing let me die over the course of several visits over 6 months before I got real help by stating I was suicidal over my cyclical vomiting - accusing me of being an intravenous drug user every time! This hospital gave me PTSD and one of my worst fears is getting sick and having to go here.

Regarding the Maternity Ward: bang up job ladies (and Gunasekar)! They were respectful towards my wife throught our entire time. Lovely demeanor.

Some Female Nurses are high on drugs, having worst attitudes on patients. We can read dilated pupils ;) Thats all im gonna say. Also, They will put covid patients and regular patients together same floor. If you feel like getting covid (for sick time for work) Penticton hospital is amazing place to get covid.

Went to hospital with wrist injury. Quick reception, X-rays and cast in about 2 hours. Very impressive with the quality and efficient service. Great parking and signage for emergency department.

Great hospital! Very efficient. Caring and friendly doctors and nurses. I felt like I was well taken care of today. The residents of Penticton and nearby cities are very lucky to have this hospital for all of their medical needs.

My grandmother had surgery in early June at this hospital (4th floor). The surgery done by Dr. Taylor went well, he even called my grandmother the day before and stopped by to see my grandmother a few days after, twice. Wanda, a care aide, and Brooklyn, a nurse, were excellent care staff. However, administration was another matter. It was very difficult to get through to reception (we live out of province) and when we did, the women are miserable and do not bother to provide any information on updates (“I don’t know. I haven’t seen her today. Her room is at the end of the hall.”). We did not receive callbacks from a couple of the nurses. A lot of the nurses are young, in their twenties and are “travelling nurses” as the hospital is short staffed. How seriously are they taking their job? My grandmother did not like her physiotherapist as she could not understand his accent and requested a different therapist, this request was denied. It was later found out that this therapist has had a lot of complaints. My grandmother only had physio for 2-3 days and then we found out she was discharged. She was definitely not ready to go home yet. My cousin had only a few hours to get things ready and make arrangements with her work to take time off. A different physiotherapist visited my grandmother at her home a few days later and confirmed that she had been discharged too soon. We later found out that my grandmother was discharged earlier because of the bed shortage in the hospital. We later found out that a lot of people who had day surgery were sitting in the hall after due to no rooms (we were told there was a line-up of people; second floor). No communication at this hospital.

Worst possible care ever. My mom was admitted in April 2022 and the nursing staff were totally negligent. They neglected to feed her knowing she is diabetic, do any peri-care, skipped meds, any assistance with hygiene, etc. I only rate this experience as a 1-star because I cannot give it a negative number!

My grandmother was admitted to the 5th floor ward. The nurses and doctors were amazing. You could see they were very busy but they always had smiles and were very compassionate and kind, helped where they were able too and made her feel very comfortable. Very thankful for all of the staff who was a part of her recovery.

Tried to call to get emergency dental help and the receptionist lady was more than useless, wouldn't give me the on call dentists number or let me explain the number she gave before was the wrong number. Awful experience.

Why doesn’t the hospital have phone in each room. Being in another country, it would be nice to be able to get through to my grandma without having to leave my name and number at the front desk, never to be called back. Families in situations where they cannot be close to their love ones need to be able to contact them. 🥺

The doctors and nurses do an amazing job with what they have to work with. They are understaffed in areas that actually work with patients and have too many administrators that make it harder for doctors and nurses to do their jobs more efficiently.

I'd add photos but I don't think people would like the pictures. It's of my lower right leg being gashed open from an incident at work today. I got there at 920, had 3 wonderful nurses, and an amazing doctor, I was stitched back up and out by 10. 10 stars if I could!

Yesterday I had surgery due to a car accident last week. Every staff member was kind and patient with me. X ray tech made it as easy as she could for me. The nursing staff on day surgery were kind and caring. I want to thank them all and give them the kudos they earned. Dr Bell's OR team did everything they could to make me comfortable and calm. My deep felt thanks to these patient and caring professionals.

Had a day surgery yesterday. So grateful for all the amazing nurses I had throughout the day. Thank you so much! Nurses you are so appreciated and so grateful for you.

I had to go in for surgery for my broken ankle yesterday. Dr. Taylor, the anesthesiologist (I don’t remember his name) and the rest of team were kind, caring and compassionate and they obviously know what they’re doing. Wesley was pretty funny also. Nicole the X-ray tech was great. Thank you PRH!

I had a lovely tech for my mammogram today, I'm sorry I didn't catch her name. I hope she knows she was appreciated 🙏

I broke and dislocated my ankle a few weeks ago and everyone from paramedics, nurses, occupational therapists, doctor were amazing. I had surgery the next morning. Very grateful for these amazing people.

Horrible experience at emergency. Front staff was condescending and the doctor had horrible bedside manner. Will definitely be making the trip to Kelowna next time

I was overall impressed with this location, my time in the ER was traumatic but they communicated clearly and took care of me. At a time when I couldn't have family and friends around me, they made sure I got what I needed for my health. Special shoutout to a few nurses, I won't mention them by name but they were friendly, helpful and patient.

Worst experience at a hospital, came in with chemical taste and burning in throat and was told to take some benedryl and leave. Got home to a voicemail telling me to come back in case and wouldnt say why! Then wasnt allowed through the door. Called was told to come through the door and they would let me in. Then "peter" at the front desk belittled and stopped me again for no reason even though i was already checked in and wouldnt say why again. Finally talked with the doctor and was told it was in case i WAS having an allergic reaction. Never mind finding out why i could taste chemicals. There was no communication or professionalism.

My wife recently had surgery at Penticton Regional hospital. The pre-surgical nurses were wonderful. Very caring, personable and most competent. The surgical nurses, the surgeon and anesthesiologist were also excellent and did a great job of reassurance prior to surgery. I rated a 4 as there is no 4.5. We had to return to emergency a day after surgery this past Wednesday and that experience wasn’t particularly great, but when we had to go back again Thursday evening the emergency team that looked after her was absolutely Superior! In all, I think the people who are served by Penticton Regional hospital are fortunate to have such caring, competent medical specialists in all domains. And while I understand not everyone may have had the same positive experience we had, given the current trends in other locations, these folks are doing very well! Thank you to all the staff at PRH who did such a great job of looking after her!

The Labor and Delivery department was second to none, I had all the attention and care of the nurses and doctors. Nurses specifically I met last night were amazing and I am extremely grateful for the work they do and love they put in it. Minus one star for ER who were responsible to pass down the important details of my situation to the specialist two days ago who then, lacked key information when she created the subsequent plan. It may have played a role in how big a hell I had to go through last night. And big thanks also to an OR team who got called in early and ended my suffering.

Came in with mild chest pain and was seen right away. The doctors and staff have been amazing! It turned out that I had a heart attack and I received very professional care. No offence but - I don’t plan to return anytime soon!