Firstly, this is not where listed on GMaps. It is inside the Sentral terminal on level 2. Second, we all know the drinks are good. Third, trash. Tealive need to take more responsibility for the plastic waste they produce. Thousands of plastic cups per day across the country. There is no point taking them recyclable and then washing your hands when they don't get recycled. this is greenwashing. Make the cups biodegradable. Fourth, this place is filthy. 5 tables with trash on, the bin is overflowing, customers having to wipe their own tables. Don't blame the girls behind the counter, who is the manager here? Get your hands dirty and manage your outlet. Do the work yourself.

The workers have not giving their attentions on work. All they do is taking right orders from customer and making different drinks. We customers are paying for the drinks that we don’t order and this issue happens today (24/8/2022). Please do take notes on this.

Service was bad. The place was practically empty but no one cleared the tables. I asked for clarification on certain drinks but still ended up getting the wrong drink anyway. The drink itself was tasteless....all you could taste was milk. Not coming back. At least not this branch.

so bad wait to late 12.45pm-1.44pm

That certain race woman keep talking to guy while handling your drinks way too slowly, ignoring the line at the counter.

Very slow service. Hope that someone can enjoy my coffee🙄

the staff doesn’t promote the latest promotion 15-31jan 2020 ...

The 3 female workers were on their phones and gave very bad customer service. My drink order was wrong, and I was given very unfriendly attitude from all 3 of them when I addressed it. My order was not fixed or replaced, nor did I receive any apology for their mistake. The drink itself was very weak in tea flavor, essentially paid for milk. The seating area is a mess with old drinks and receipts everywhere. I give it a 0/5 star.

(Translated by Google) I order xnak ice, ask for a sign. milk tea, but can I order another ?? Boycott je la tealive kat penang sentral ni, bila order smpai pun tumpah2. Garbage workers. (Original) Aku order xnak ice , mintak sign. milk tea , tapi dapat order lain?? Boikot je la tealive kat penang sentral ni , bila order smpai pun tumpah2 . Pekerja sampah .

(Translated by Google) Unsatisfactory employee service. I sat in front of the cashier counter to order and I said "Hi, Order". The worker who was making the drink didn't listen to me. He turned to look at me at the counter, but then he didn't know. I understand, maybe there are a lot of orders (because I used to work in F&B), but you can't say to me "I'm sorry, I'll take your order in a moment, ma'am, there's a lot of people coming in". This is not it, turn away ready to glare at me. I waited for 5 minutes (5.20-5.25pm) in front of that without a single worker coming. Instead, I left, because I don't want to wait there for a long time while everyone pretends not to know. (Original) Servis pekerja tak memuaskan. Saya duduk depan kaunter cashier untuk buat pesanan dan saya ada kata "Hi, Order". Pekerja yang tengah buat minuman tidak endahkan saya. Dia ada berpaling tengok saya di kaunter, tapi lepas itu buat tak tahu. Saya faham, mungkin pesanan banyak (sebab saya pun pernah bekerja dalam F&B), tetapi tak boleh ka kata dekat saya "Maaf ya, sekejap lagi saya ambil pesanan cik, tengah banyak masuk ni". Ini tak, berpaling siap jeling saya. Saya tunggu 5 minit ya (5.20-5.25pm) depan tu tanpa seorang pun pekerja datang. Alih-alih, saya pergi, sebab takkan saya nak tunggu lagi lama dekat situ sambil semua buat tak tahu.

(Translated by Google) not recomended! staff so belagak! near google write close at 10 ..i left at 8 already chaotic closing ..staff lazy somewhat (Original) not recomended ! staff so belagak ! dekat google tulis tutup pkul 10 ..i pergi pkul 8 dah kalut closing ..staff pemalas agaknya

So good

Something wrong with this branch....nothing taste good like other branches.

Hi, Im really disappointed with your services at branch Penang Sentral. She is cashier and frontline. She’s lucky, I dont know her name and I not keep my receipt. She must to know how treat customer and how to communicate with customer. She is really annoying and too rude. I hope you give her training or search google how to communicate with customer. No manners ! All staff also lots of laughter from work. I take too long to get my tealive. One more thing, I request and I paid. I should get what I requested. But it is really terrible. I choose smoothies horlicks and I got water and ice with horlick it is too liquid . Thank you tealive for your serve 👎🏻 Venue : Penang Sentral Branch Time : Around 7- 7:20pm today

waste my time!! i order at 12.36pm, and u prepare until 1.44pm?! hello??only 5 cup ,not 1000 cup. how much time u need to prepare this huh?? If not capable then dont use the app(food panda) i would'n order here next time

8.30 pm already closing? What branch of tealive like this..Tealive should see the worker work and close to early..at the web it said 10pm closed

The worker just playing the phone . I was there and they saw me but not taking any order