Excel Labs - Blue Area - Islamabad image

Excel Labs - Blue Area - Islamabad

Medical clinic Medical lab Laboratory Blood testing service Drug testing service Hiv testing center

😠 Extremely unpleasant , wondering if because i look a European. Rude and hurt like crazy when they did exams, seems to be done on purpose... When complained, they denied, and after 3 days I still don't have my results despite calling them everyday People often mention staff, time, service, report, result,


Address

Ground Floor, Excel Labs Diagnostic Center, Reshi Plaza, 110 AKM Fazl-ul-Haq Rd, Block I G 7/2 Blue Area, Islamabad, Islamabad Capital Territory 44010, Pakistan

Website

www.excel-labs.com

Contact

+92 51 8844000

Rating on Google Maps

3.80 (122 reviews)

Open on Google Maps

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: staff (12) time (11) service (9) report (8) result (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ibn-e-Batuta 3 years ago on Google
    !!!ALERT!!! Once this lab used to have a good reputation,but now it has become quite pathetic over the years.Sharing few personal experiences to let everyone know what went wrong.I submitted many samples for Culture and Sensitivity testing for many years but they never reported a growth of bacteria.Out of curiosity , i started submitting multiple samples to different labs for countercheck So while the other labs were reporting MRSA(a deadly bacteria),excel lab was still reporting no growth of bacteria as usual.Most likely an easy way to say we didn't find it without actually doing it. Next problem is with tests that dont affect you rapidly but will gradually affect you overtime such as cholesterol level, Hba1c etc. Once I submitted a sample of my mother for Hba1c(blood glucose average over 3 months) in excel lab, they reported the same high result which they reported 4 years back, without even changing decimal points.So to remain on safe side ,i managed her glucose levels aggressively with insulin over the next 3 months ,kept a heavy record of glucose readings and then expected a good result on repeat test.But as usual ,they reported an even slightly higher reading than the previous one ,which was not possible.So got it counterchecked from a third random lab who had no access to previous record ,the actual Hba1c reading was much lower and corresponding well with my 5 times daily glucose readings. Seems like despite being expensive they are engaged in common malpractice of extrapolating previous test results to report new ones without actually performing them.I highly recommend to avoid this lab at all.
    4 people found this review helpful 👍

  • 1/5 Rodrigue F. 1 year ago on Google
    Extremely unpleasant , wondering if because i look a European. Rude and hurt like crazy when they did exams, seems to be done on purpose... When complained, they denied, and after 3 days I still don't have my results despite calling them everyday
    4 people found this review helpful 👍

  • 5/5 M Zubair U. 2 years ago on Google • 82 reviews
    24/7 Service, Quick and Excellent service's
    3 people found this review helpful 👍

  • 1/5 Sagheer A. 2 years ago on Google • 43 reviews
    Maybe they are a good lab but same as every other Pakistani business, pathetic customer service. Got an appointment for a scan, reached there before time and they made us wait for more than 2 hours. Every time we asked about our turn they would respond bus thorra sa time aur...and the agony doesn't end here. After the scan, there is another hour of wait for the report...this is beyond pathetic. Would never recommend to anyone 👎
    3 people found this review helpful 👍

  • 5/5 Blue B. 1 year ago on Google • 281 reviews
    Fast and Reliable Service provider in Islamabad with Quality. Qualified and well trained staff. Affordable prices. Excel Lab The name of Quality and Trust.
    1 person found this review helpful 👍

  • 1/5 Makhdoom S. 2 years ago on Google
    It was the most unprofessional behaviour by your staff.  I didn't the reports on time. I specifically wrote my email and phone number but didnt get report. Finally after several calls , they had no information about my email and after telling my email to the staff on phone,  i got my reports. It was sheer negligence and unprofessional behaviour.
    3 people found this review helpful 👍

  • 5/5 Umer 3 years ago on Google • 67 reviews
    Excel Labs is one of the best laboratory in town. They are doing almost every medical test for their customers. Results are very accurate and credible. I prefer Excel Labs over many others in town and strongly recommend this great place.
    2 people found this review helpful 👍

  • 5/5 Muhammad Rustam S. 4 years ago on Google • 52 reviews
    Excellent and reliable lab. 24 hours service even on national holidays. Very cooperative staff and always helpful.
    2 people found this review helpful 👍

  • 5/5 Munem J. 8 months ago on Google
    Good lab Reasonable rates Cooperative staff
    2 people found this review helpful 👍

  • 1/5 Umar A. 2 years ago on Google
    Limited counters, limited employees, administration of lab does not cooperate after u have given samples and paid money, results of samples took a very long time, if u have a flight & limited time for sample result collection "never ever go to this lab". I v a bitter experience of waiting 11+ hours & still awaiting results. The staff at lab have no idea when the result will come, they continue to give chain time. "Highly non recommended for travelers"
    2 people found this review helpful 👍

  • 1/5 Arslan F. 1 year ago on Google • 64 reviews
    Got two Liver CT scans done a month apart. On the second one, the current report had no mention of liver size, and lesion size is mentioned as 23.2 x 24.3 x 22 cm ! So the lesion is bigger than a human liver's size. Upon complaint, the customer care staff was defending the doctor (Dr Sana Ishtiaq) who wrote the report, saying it's just a typing mistake, and each doctor has their own style of writing. Go figure. We go to Excel Labs for quality, and their doctors can't be bothered to read what they write before sending to patient. How can we trust if their reports are accurate?
    1 person found this review helpful 👍

  • 5/5 Vantage M. 4 years ago on Google • 39 reviews
    24hr Service, you can see your normal Blood CP report within 15hrs online. Blood CP report charge fee was Rs.750 on 23 Oct 2019
    1 person found this review helpful 👍

  • 5/5 sana s. 2 years ago on Google
    Really such a nice cooperative staff. Thank you very much for all the support on timely release of covid result for my travel plan your team exceed my expectation be onmy imagination.i recommend anyone looking for a professional service visit excel lab for your medical services.
    1 person found this review helpful 👍

  • 1/5 SZ 6 months ago on Google • 15 reviews
    The person sitting at the reception always misguide people by saying that health insurance is not acceptable. They torture patient initially, once the patient get traumatised and ready to pay them full payment then the person taking blood sample start saying that this card is acceptable. One of the worst diagnostic lab in Islamabad. It is located in blue area G7 portion near hot n chilli

  • 4/5 Osman A. 4 months ago on Google • 5 reviews
    Nice service and great service of the laboratory. Their reporting service is great.

  • 1/5 Hum Chaley M. 3 years ago on Google
    The worst and pathatic service of counter. Only one counter person provide service while other always missing on pretext oe other. Customers are made foodball and referred to one another counter. No doctor to read report. Wasteof money and timee in blue area lab.

  • 1/5 Muhammad usama q. 1 year ago on Google
    Staff here dont guide properly. Its very easy for them to say please come after that time or this time. On the call they say something else, and in office they say something else. Usually dont pickup the call.

  • 5/5 engineer s. 1 year ago on Google
    It is located beside sheriton hotel . On fazal haq road. When came from Faisal avenue towards 7th avenue. Pic attached

  • 1/5 nazish i. 1 year ago on Google
    They are worst they gave the wrong reports and we have gone through the worst days of life just because of them don't take your loved ones to that lab

  • 2/5 Benz Business I. 1 year ago on Google
    Normally when you give blood sample it's done by butterfly needle but today it was painful experience. Same staff but I don't know what's the reason.

  • 5/5 MALIC G. 2 years ago on Google
    very good environment an cooperative staff and excellent service

  • 5/5 Ali D. 3 years ago on Google
    If you go in time for pcr Early morning you will get same day. Staff is friendly and nurses are a good laugh.

  • 5/5 Rohullah L. 3 years ago on Google
    I am from Afghanistan. I had flight to Kabul, Afghanistan and went for PCR test to this nice lab, the staff was nice, nurses were superb, got the result beyond the expected time. Very nice!

  • 5/5 Shahzad H. 10 months ago on Google • 1 review
    Fast and Reliable Service provider in Islamabad with Quality. Qualified and well trained staff. Affordable prices. Excel Lab The name of Quality and Trust.. I will recommend this lab to my friend for medical reasons.


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