3/5 Adam F. 5 months ago on Google
I
didn't
want
to
have
to
post
this,
but
my
patience
has
run
out.
We
bought
a
new
Dynasty
tub
at
the
start
of
the
pandemic.
It
came
with
the
wrong
cushions,
but
not
a
big
deal.
After
3
years
of
delays,
mistakes,
and
excuses,
we
still
don't
have
the
right
ones.
More
importantly,
the
tub
started
leaking
this
July
(just
outside
of
warranty).
After
many
attempts
to
reach
the
service
department
we
finally
set-up
an
appointment.
I
was
told
this
would
cost
$200
as
it
is
out
of
warranty,
which
I
totally
understand.
I
took
the
day
off
work
and
the
technician
ended
up
being
a
no-show.
When
I
reached
them
they
apologized
and
re-scheduled.
I
took
another
day
off
work
and
when
the
guy
came
he
said
he
could
see
the
leak
(and
the
obvious
amounts
of
water
inside
the
case),
but
without
the
proper
camera
he
couldn't
locate
or
fix
the
problem.
He
said
he
would
have
to
send
someone
more
experienced??
When
the
next
technician
came
he
spoke
to
my
wife
(as
I
couldn't
take
another
day
off
work).
He
said
that
the
good
news
was
that
there
was
no
leak,
and
that
maybe
I
had
overfilled
it
at
some
point.
This
is
not
only
wrong
as
it's
clearly
leaking,
but
it
also
contradicts
what
the
first
technician
said.
I
called
to
express
my
frustration
and
request
an
actual
solution
but
now
nobody
is
calling
me
back.
We
currently
lose
an
inch
of
water
every
48
hours,
and
with
the
temps
dropping
below
zero
I
can
no
longer
just
refill
it
from
the
outside
hose.
In
short,
we're
not
going
to
be
able
to
use
the
tub
this
winter
which
is
when
we
enjoy
it
the
most.
Update
as
of
11/16,
the
shop
called
me
back
and
will
come
out
next
week
to
give
it
another
look.
Fingers
crossed.
11/16
Some
great
progress,
technician
came
back
today
and
found
the
leak,
and
the
fix
appears
to
be
holding.
Time
will
tell...now
if
I
can
just
get
the
right
cushions.
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