Update on Fiber Renewal Dec 2021. To renew painlessly: 1. TOT does not send SMS or a bill reminding that service will be terminated before the subscription ends. One must put it on one’s online calendar with an alert to tell you ahead of time or get an unpleasant surprise when one’s internet connection shuts down at perhaps the worse time. 2. The cashier accepts cash or credit only, no QR money transfer is set up at this time. For those who find this out at the cashier’s counter be aware that there are no ATMs on-site. 3. Since the pandemic the ATMs have been scarcer in the immediate area since the closure of many convenience stores. 4. To repay one’s Fiber get a ticket at the #2 button for Customer Service as one has to do the paperwork and perhaps change the subscription. 5. After that is done one can press the #1 button to pay the cashier. 6. After payment one goes back to Customer Service to sign the contract and get one’s service continued. 7. Depending on the time of day the area can be congested, the parking limited and many people waiting in line to pay their bills. 8. Unless one lives in the immediate area it may be a hassle to go to the office, especially in the rain or a very hot and humid day in heavy traffic. Taking a moto-ci taxi to and from one’s condo relieves one of having to find parking and dealing with traffic. 9. The cashier closes at 16:00, the office will stay open until 16:30. 10. One can possibly pay their bill at Customer Service with cash only as they cannot process credit cards after the cashier closes out. It can be a trying experience but the staff is doing their best to help people, Thais and foreign. There’s usually someone working the que machine and helping people find the right service. I find getting service at this office less nerve-wracking and pleasant compared to renewing one’s driving license at the local DMV in the States. I hope this helps.

First point Reception girl plays on mobile phone and won't leave her game until 3 times calling for help she did slowly ask "what do I need to do here" (Still keep one hand and 2 eyes at her mobile, possibly playing battle game) and send me to another staff which does not make me feel welcome or willing to do their job. I am very close to a begger begging for their service. if I don't have to use TOT I wouldn't have to come to them but unfortunately they are only provider for my building. Just try to do things online if you can, YOU ARE WARNED!!!

Why does TOT think that this is acceptable? Rain would not be a problem if junction boxes were closed and sealed. Very unprofessional

The rudest most ignorant staff I have ever dealt with. Stupid, totally unhelpful, complete smart ar**s.

The customer service of the staff is extremely bad, almost shocking. Please TOT NT tell them in your own interest how to treat customers. I really don't expect much... But I am happy with the internet.

Very bad service and slow as hell Stability of connection is poor as well. I don't recommend this company

Staff speak not full information, show one price/amount, but when make payment, from you charge more amount. Confused 3 time, but many condo have monopoly only TOT for cable Internet... Internet and TV many time lose, not speed or not work. Mobile better

So far, went to the office a few days ago, had to pay upfront for 1 year of internet service, let's see how the service goes, 10/05/22, Will keep you posted.

Rude and incompetent staff. They won't even sell you anything if you know exactly what you want. If the staff just doesn't have a clue, you'll hear a simple one DO NOT HAVE IN PATTAYA. Even it is promoted inside the office 😲

Painful. Slow. Uncommunicative. Expensive. Bring your own air supply or they might charge you for breathing.

I've been very fortunate at our Condo. We only have bad connection once in a blue moon. We only have one choice in our building. Our admin in our building have really good communication with TOT so it was an ease for us. I also have BB3 in my other Condo. I only loose connection once in the blue moon. I think it comes down to which condominium you are with.

Quick service, friendly staff!

i went there for set up the fiber and people was responding fast and the installation took 1 hour and work perfectly . i really recommand .thank s

Extremely poor service, please don’t use this company’s service at all

I have a lot of experience with the TOT Wireless SIM Internet in the meantime. It's great for me at my location. Regarding the staff, I can say that not everything is always perfect, but they are very helpful. And they care a lot. Sometimes the hotline even calls back and asks if everything is working. Never had such an experience with other ISPs. ♥️♥️♥️♥️♥️

Excellent place. Without orders and very quickly