3/5 Snehal S. 7 months ago on Google
Expected
better
service
but
wonderful
location
6.0
Liked
·
Location
9/10,
Room
7/10,
hospitality
6/10
Location
:
this
resort
is
secluded
from
the
hustle
bustle
of
the
town.
You
get
a
tail
boat
ride
to
the
resort
Room:
when
we
checked
in
the
room
there
was
a
foul
smell
in
the
bathroom.
After
complaining
our
room
was
instantly
changed.
The
room
had
a
beautiful
view.
However,
we
struggled
with
cockroach,
lizard
and
creepy
crawlies
in
the
room.
Hospitality:
Considering
that
this
is
a
secluded
resort
and
benchmarking
against
all
my
other
stays
in
Thailand
(
and
also
considering
I
paid
the
highest
at
this
property)
I
expected
much
better
in
hospitality.
It
was
a
mixed
bag
-
the
restaurant
and
reception
is
very
polite.
However,
the
tour
operators
are
extremely
rude
and
don’t
even
provide
suggestions
(
you
are
all
on
your
own).
The
shuttle
drivers
to
the
room
were
also
extremely
rude.
We
checked
in
at
a
partial
sea
view
room
which
is
an
uphill
climb
to
the
highest
level
and
considering
their
behavior
we
felt
extremely
guilty
even
asking
for
one.
One
shuttle
driver
even
said
“Go
walking”.
I
would
prefer
much
accommodating
drivers
specially
when
you
live
at
a
place
wherein
you
see
scorpions
in
the
restaurants,
people
getting
bit
by
centipede
-
that’s
the
last
thing
that
any
one
would
need
on
a
trip
to
get
sick
with
a
bite.
I
really
expected
better
and
they
have
the
potential
only
if
they
focus
on
the
hospitality
Disliked
·
In
addition
to
what
I
wrote
above
I
would
like
to
place
on
record
that
the
spas,
tail
boat
and
tours
booked
at
this
resort
needs
to
be
paid
in
cash
and
cannot
be
charged
to
the
room
(
I
find
this
extremely
strange
and
haven’t
encountered
this
at
any
other
Thailand
resort
but
may
be
it
isn’t).
Also
each
time
you
need
to
go
to
withdraw
/
exchange
cash
you
need
to
go
to
the
town
for
which
the
tail
boat
guy
charges
100
baht
per
person
one
way.
Definitely
needs
improvement
on
integrating
these
services
with
the
hotel
and
not
work
in
silos
which
it
is
currently.
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