Poor customer service. Like many others said, I agree that they are only nice to you until you take the membership. The staff do not tell everything prior to take a membership. I joined and had to cancel my membership. From my experience only one coach was good (Megan) and the other one (Katherine) would just keep chatting with people during the workout. Not a pleasant experience.

A great workout in an encouraging and challenging environment. Everyone is included whether it's your first class or your 50th. By combining technology, quality equipment and small group coaching, the hour long class flys by. It's easy to make friends with the people you workout with at the same times and days of the week. The coaches are well trained and always willing to help. Highly recommend trying a class.

I recently joined the Pickering location as I relocated from Toronto. Great set of coaches I have had the opportunity to be coached by Alexis, Meghan, Alejandra and Katherine!!!

Love the place, looking forward to each class! The ratio/combination of cardio and weights is just perfectly tailored to push yourself to max and yet, when you feel that you can no more, a quick brake, at the right time to get to the finish! The place is very clean, always smells fresh despite the numerous pairs of shoes( but please do not misunderstand, this is a very good sign 😜). Coaches are all professional, very mindful of our proper body posture while on the floor, also not shy on praising and encouraging us! And … the faces you first see when walking into the studio…greeting you smiling and calling your name! This is so pleasing 😀😀😀😀, I really feel welcome there. Meg is just wonderful, keeping me accountable and focused on my journey, will always take time to ask how I am doing, or if busy will still acknowledge me!!! What else I could add?.. just that … is an awesome place!!!

wow ... Orangetgeory fitness is your dr am cone true if you love to stay 100% fit for life

The price is high.. like super high. But... I love the challenging workouts and the group atmosphere. Plus I love the music playlist. The hour goes by really quickly and I have burned 500 calories without even dreading it! The coaches make it fun and motivating.

I love Orange Theory, especially this location. The coaches are unbelievably attentive and I am actually amazed by how they remember each individual and their progress; because of that they are able to push you just enough to improve your endurance and strength. From the front desk staff to the coaches, they are extremely welcoming and make you feel comfortable end to end. Would highly recommend giving it a try

I waited 9 months to leave a review just so I can make sure that I am speaking genuinely based on experience. OT has been my best achievement this 2023. I always feel like wanting more. In fact, I have played an ambassador to the brand to my friends in the Middle East. They now have converted to OT ☺️ They visited me here this summer and we hiked in Alberta - they saw how conditioned I am being able to hike without getting tired easily 😝 When my kids and I walk our german shepherd, I am now able to run on pace with her on a leash and my kids are like “orange theory” 😂 The staff are so welcoming the moment you step in the studio. They are very professional and fun to chat with as well. Im not good with names but all of them are amazing!!! The coaches are very engaging - unlike in other commercial gyms, OT pushes the team to do more. In fact, I was amazed for being able to lift heavier and run faster…something Ive never imagined myself doing ever. I love my classes with my new favorite people - Alejandra, Megan, Alexis, Ilana and Katherine. They are experts in their craft. I love that they know each of us by our names, and squeezes in a few laughs between workouts which makes it more enjoyable. They give encouragement and correct your form. Jen, the owner is also very accommodating and personable. As opposed to some of the other low-rated reviews about the cancellation, if it’s an emergency, they are very considerate to waive the fee. You just have to call in. Booking classes has never been a problem for me as well. Yes it gets full but you just have to manage your time well and book early - 100% you get a slot. They offer tons of timings, even on holidays. The studio is very clean, equipment well-maintained…it’s not too overwhelming as you see in commercial gyms - OT just has the equipment that you really need for a total body workout. The variations of the workout also excites me - booking a class not knowing what’s in store for me that day gets me going. I also love how we are able to track our progress via the app, and pur efforts in real-time. OT is also fun with themed-workouts, milestones and benchmarks. The results have been amazing, and I can feel that my heart and breathing are back to how it was 15 years ago 😜

Great place for a good workout. The OT community is suitable for any person and supports everyone on their individual journeys. Great staff and trainers to help you along!

This place is so much more than a gym. The staff and coaches are incredibly talented and committed to supporting you. The quality of the workout is phenomenal! One hour of your time, a few times a week and you will feel such a significant difference!

Orange Theory Fitness (OTF) marks my initiation into Canadian gyms, and I'm in love by the one-hour coach-led training sessions. As someone inherently lazy, I thrive on the motivation and guidance provided, especially with corrections to my postures. I highly recommend OTF's coach-led approach for newcomers or those apprehensive about solo gym ventures. The coaches are not only friendly but actively assist throughout each session. The diverse daily workouts keep things intriguing, fostering my commitment to a six-day-a-week routine. OTF has seamlessly integrated into my daily life, enhancing both my strength and endurance. Undoubtedly, the consistency fostered at OTF proves to be the key to success, making every penny invested worthwhile.

From start to finish never guessing what to do, maximizing on time I have, and focus is on a total body workout. Super sweaty at the end and sore the next day!!! Great coaches and staff. I would definitely recommend to anyone at any level.

After joining OTF my cardio has improved significantly, I play Ultimate Frisbee competitively and it has definitely shown a difference when I'm taking on the field. I think adding OTF to my fitness plan in the off-season has helped me keep my body in shape to compete. Workouts are compact and intense, it's a good 50mins whenever I'm in there! I feel great leaving the studio every time.

Really Loving this place(Pickering location). All the coaches are very friendly and professional. With their smiles and energy they motivate you making you have fun and achieve your goals at a great pace. 💪🏼

I only have positive things to say about Orange Theory Pickering. I'm not someone who loves working out but I feel great after a class. It's like group personal training. On my own I don't know what I'm doing and it can be discouraging but the guidance and direction that I get in a class keeps me motivated.

The staff amd Coaches are so professional and knowledgeable. The coahes always provide different options to suit different fitness levels and ways to workout safely. I have been to many different gyms but OTF has been the best, every workout is different and challenging with many options to suit your fitness level. The studio is kept clean. The members are friendly.

The workout program is fantastic especially Megan. However the front desk assistance staff has extremely unprofessional poor customer skills. We recently cancelled our membership and it took endless phone calls to finally process the cancellation, in the end, instead of a 30 day notice we are posted for a 60 day cancellation and the "Manager" is NOT responding to emails or phone calls to rectify this despite repeated polite requests. This along with my wife's membership is an $800 in their pocket for no reason whatsoever. Members beware

nice working out with a team....1 solid hour of intense structured exercise and cool down methods...Friendly happy to help pleasant staff members

OTF has been live changing. I had been in a health and fitness rut for a long time and finally got the courage to stop languishing and start taking steps to live life with more energy. I decided to try OTF based on recommendations from friends and colleagues and I am glad I did! The workouts challenge me and allow me to improve my fitness at the right pace so I don't get discouraged - a huge credit and thank you to our OTF Pickering Coaches who are instrumental in this. Everyone I have met at OTF have been phenomenal - it is such a great community of people who support and encourage each other to achieve their health and fitness goals and that makes a huge difference. I just signed up for the Transformation Challenge and I am excited for the next step in my health journey. Thanks OTF Pickering!

Fantastic coaches and staff who make you feel welcome, motivate you and ensure you are doing the exercises properly so you do not injure yourself. The classes are always fun, I have been a member for over 4 years and this is why I love OTF Pickering. I particularly enjoy the Lift 45 classes and hope they add more of these in the evening and weekends. 😁

OTF quickly became my one true north; my place to myself. I can reset and start over every morning at 5:30am! No matter the pace and pressures of work, family and life in general, after only one hour each day I am proud of myself. I did it! What I cannot seem to do alone, OTF--with the coach training; the group class motivation; the heart rate monitoring; the great music; the variety in full body work, has had me eagerly doing consistently for the past 7 years. This membership has privileges-- by way of non-scale victories, that show up outside of the studio all the time when you least expect them; it's worth every penny to reach new milestones and heights in my quest for health and wellness. I'm worth it. It is impressive that if you just carve 1hr out of a 24hr day, to devote to this OTF self care, the positive ripple effect on your mood, attitude, relationships, outlook, zest for life will amaze you and people around you. Thank you OTF! You've made a fitness person out of me. Who wudda thunk it?!

Awesome! My favorite place on the planet. I go to OTF wherever I am out of city / country too. Best total body workout I have experienced.. and the coaching is awesome, bar none!

The staff members here are awesome. They keep you in check with reminders to come into a class, so that your not wasting your money. They are very friendly and motivate you to work harder.

I love Orangetheory! It’s been my favourite workout experience hands down. I just have to show up and I know it will be a great workout. I always feel so supported by the staff. The coaches are amazing and so positive. Orangetheory is the one gym/workout experience that I have consistently been able to keep up with - it just works!

Just a great operation run by seasoned professionals. Quality workouts and just a great experience for the hour long session.

Just joined !!! Love what I see so far , it’s a great place to help me reach my goal . Staff are wonderful… good vibe .

I love Orangetheory! The accountability forces me to show up, and the friendly staff, amazing workouts and fantastic coaches make it fun. Orangetheory has mastered the best training program to keep me going back. I can't recommend them enough.

Amazing coaches and staff!!! Best decision my husband and I made by joining Orangetheory Pickering! They make every single workout unique and fun. Highly recommend this gym and location! You won't regret it :)

Awesome place to workout, love the community feel.

Amazing coaches & staff. Got me out of a slump and back to feeling better than my old self. They have been outstanding throughout this pandemic we’re all living in - going above and beyond to keep us all safe, sanitary, and still kick our butts with killer workouts. Eight months into a pandemic, I don’t know where I’d be without this place! Thank you to the OTF Pickering staff for all you do to keep us safe, sane and healthy!

I had given them A 5 star rating but now 1. OT owner should wonder why or he already knows. Well I quit OT. When I first started I also felt WoW.. I was wrong. We only learn through our own experiences as the time tells all.

I'm loving it here. The instructors are the best, workout is intense and exciting, covid 19 complaiant, very neat environment and customer service friendly.

The best 60 mins of my day! Great coaches ,good communication and always a different workout. You will not be disappointed! Try it and see .

I have nothing but positive things to say about the Pickering Orange Theory gym. I tried it out during lockdown as I craved some scheduled fitness routine to get back into - the front door staff and coaches are very welcoming, non-judgmental, and the workouts are super fun. I look forward to the workouts weekly and am always impressed by the diverse exercises and challenges.

The workouts are a lot of fun. Even if you don’t subscribe to the “theory”, it’s a lot of fun and worth the time. What I have to really commend is the customer service. Fast, friendly and solution oriented. They are really hustling to get virtual now we are in lock down. Emails, booking classes manually over txt because the app isn’t allowing it. They are doing everything to make it easy for the members. The virtual workouts are fantastic. You are in the class. The instructor calls your your name, gives you virtual high5s. It really is great.

Although the monthly cost is high, the quality of the workouts and the coaching staff is excellent. Each workout is different and very challenging. I leave the gym a sweaty mess every time. The bouncy treadmills are easy on the knees and the studio is impeccably clean. In just 3 months I can definitely see improvement in my cardio!

I can go on and on about why I enjoy returning to an Orange Theory class as often as possible, but unless you try it for yourself, my words may not be effective. Definitely try a class for FREE! Only wish I win the lottery so I can upgrade my membership to unlimited each month! 😆

OTF Pickering is amazing! It is much more than a fitness class - it is a fitness community that will motivate you to keep going. Down 10lbs in 2 months and dropping thanks to the high energy, and personable/supportive coaching style provided here. My OTF classes have become the highlight of my day!

OT gives me Everything i need! , it makes you sweat, works your entire body and you feel great afterwards. My day is so much better when I go to an OT class. I encourage everyone to try a class, it's totally worth it.

Updated Review: Due the pandemic, I unfortunately had to give up my membership and it was one of the saddest days for me. Even in the note I received, they said that I would be missed and would always be welcome if and when I wanted to return. Fast-forward to February 2022 and I reactivated my membership and was welcomed back with open arms and warm smiles. It was so great to be back under the orange lights! Some of the staff has changed, but it is all still the same. Great place to get your workout done, great community of members cheering each other on. If you are looking for a workout that is going to challenge you, coaches that are going to push you to do things you think are not possible and a community of members that are working towards the same goal of being mentally and physically health. I encourage you to check out OrangeTheory Fitness Pickering! Original Review: I love everything about the location, the coaches and the staff. To walk into an environment that is so positive and filled with warmth is so amazing in today's world. The coaches take the time to make sure you are pushing yourself, but also tell you to listen to your body, provide modifications and watch your form to prevent injury. The staff always greet you with a smile first thing even on the days that you don't want to workout and get you pumped.

The best gym around!! From the workouts to the staff. I’ve never been more motivated to stick to a gym as I am now.

I have had so many gym memberships in the past, but I was never consistent in working out. Mostly because I didn’t really know what to do while at the gym and would end up spending hours there but never feeling like I got a good workout in and never noticed real results. With orangetheory, I know I’ll be in and out in an hour and I always leave covered in sweat. I have seen amazing results and highly recommend it to everyone I talk to about fitness. For me, it has worked and I just wished I’d joined years ago.

The Coaches are motivating professionals. The studio is extremely clean. The front desk staff is attentive, courteous and have great listening skills. When you walk through the front door all rushed and stressed out, there's a wave of positive energy and I feel when you're working out you need to not only be focused but also happy and calm. Absolutely something you can expect at Orange Theory Pickering Studio and to me that's PRICELESS. In OTP we trust, Jessica

I’ve been going to OrangeTheory since 2016. It’s the best workout!! I have noticed a huge improvement in my asthma from the beginning and it has helped my stamina while playing sports. I also love this studio specifically! They have amazing staff and awesome members. I’ve kept my membership here even though I’ve moved out of Pickering.