1/5 Aida Gabriela S. 2 years ago on Google
***Update
on
Sept
22,
after
management
response:
On
Sept
9,
the
day
of
our
reviewed
experience,
dear
management
you
only
had
TWO
waitresses
in
the
restaurant:
One
was
middle
aged,
maybe
forties,
very
slim,
and
whose
hair
was
a
brownish-blonde
(very
light
brown,
which
I
see
as
dirt-blonde).
with
a
tiny
ponytail.
I
wanted
to
genuinely
HELP
you
make
this
a
better
place,
like
it
used
to
be,
yet
you
get
on
the
defensive,
despite
my
good
intentions.
You
know
perfectly
whom
I
was
referring
to
when
I
said
"slim
blonde",
despite
she
might
not
be
an
actual
blonde.
The
other
waitress
was
short-haired,
brown
,
and
not
slim,
your
regular
waitress
we've
seen
there
all
this
summer
and
the
one
who
took
our
order
on
Sept
9.
The
staff
must
also
recall
who
was
the
slim
waitress
who
bumped
into
the
other
one
and
made
her
drop
the
food
on
the
floor.
The
cooks
will
also
recall
who
which
one
of
the
two
waitresses
was
entertaining
them
loudly,
and
that
we
left
unhappy
because
our
order
was
missed.
All
you
need
to
do
is
ASK
your
staff
if
anything
went
out
of
the
ordinary
on
Sept
9.
I
do
not
believe
such
things
happen
every
day,
but
I
am
maybe
wrong?!...
Management,
you
do
not
seem
willing
to
investigate,
unfortunately.
That
is
disappointing
for
you
to
refuse
to
improve
restaurant
operations
only
because
your
definition
of
"blonde"
does
not
correspond
to
mine.
Too
bad
it
did
not
cross
my
mind
to
record
on
video
what
happened
that
day.
However
I
can
identify
that
waitress
in
person,
to
help
you
finally
proceed
with
your
internal
investigation
.***
Quality
of
service
has
gone
way
down
since
before
Covid....
We
used
to
eat
here
regularly
and
at
that
time,
food
was
excellent
and
staff
attentive.
This
summer,
we
went
back
again
2-3
times,
food
was
still
good.
On
Sep
9,
2021
it
was
probably
the
last
time
we
went
there.
The
restaurant's
atmosphere
is
in
decline,
due
to
the
current
staff's
behaviour.
The
blond,
slim,
middle-aged
waitress
was
too
loud
and
cozy
with
the
cooks,
with
whom
she
shared
endless
stories
and
loud
laughter,
as
we
were
waiting,
famished
and
frustrated,
for
our
food.
She
also
bumped
abruptly
into
the
other
waitress
who
was
carrying
food
to
a
table,
and
the
food
ended
up
on
the
floor.
We
felt
like
in
an
below-average
fast
food
joint.
After
32
mins
of
waiting
for
the
food
we
inquired,
and
found
out
our
order
was
missed
somehow.
Yet
nobody
bothered
to
check
with
the
cooks,
which
at
the
time
of
our
inquiry
were
on
idle...
That
is
poor
care
to
the
customer,
on
behalf
of
everybody.
Yet
we
always
tip
generously.
Well,
lesson
learned...
Good
food
can
be
find
in
many
places,
along
with
nice
atmosphere
and
pleasant
and
caring
attitude
from
staff.
So
we'll
check
out
other
places.