I've been here several times. Plenty of parking in the area. Check in upon arrival and they will call you when they have a door. Usually ot will be close to your appointment time. Remember to bring your truck and trailer license plate number as well as your DOT #. They unload you quickly.

This place has people working here for the lumpers, Specifically a young black female who is very stremely rude and racist, I explained to her that my blood sugar was only 50 and it was dangerously low, I asked her if there was a place I could buy a drink to get my blood sugar raised higher, She told me we're not allowed to use their break Room drivers are not permitted, So I asked her to get her supervisor and her answer to me was well the supervisor is going to tell you the same thing!! My question I wanted to ask her was How do you know your supervisor is going to tell you the same thing, Do you speak for your supervisor ? These are a bunch Of selfish with no compassion for humanity, It is all about greediness and how much money they can make off a driver, Why is it that there Charging me $226 for 8 pallets, Why is it they wanted to charge me a $100 for 1 Palett, I believe that the lumper service used by us roods is money laundering a lot of cash, I'm going to call my brother who Works with the Justice department, I am also contacting us foods corporate headquarters this is not my 1st encounter with this situation one time they charged me over $450 to unload 1 trailer, I am also contacting us foods corporate headquarters this is not my 1st encounter with this situation one time they charged me over $450 to unload 1 trailer When that same load only cost me about $200, There is something strange going on with us foods and the lump or service, There will be a complete investigation into their financial doings, My suggestion is you never speak wrongly to people you always try to help them so what it would it took a few minutes of her time to walk to the break Room and help me out in my situation, Luckily there was the driver who overheard her you're yelling and screaming at me telling me if I want something to drink that back to walk to the store, No obviously if I am having a medical problem the last thing I'm going to be able to do is walk that far to a store, This is why believe she is racist, I was be also further speaking to my attorney.

Instructions for newcomers: Park your truck ( here is a starting area and other spaces) Bring your paperwork to guard shack with your dot #, truck trailer # Then go to your truck and wait for a call When you got a call bring your truck to gate and come to the shack again. She will write your door # Then dock you truck and bring your paperwork to the receiving office and wait When you got green light after that you will receive a text message from lumper service for payment But it doesn’t matter that you done you have to wait for a call to pick up you paperwork They start to check in at 4:30 am

These people will charge you for a restack even though your load does not need restacked. I will attach my pictures to this post. Not a single bag of onions were on the ground. They charged me for restack. 20 bucks says it’s because I’m white.

DRIVERS BEWARE....Very quick to unload, really slow to get paperwork back to you. I had 4 pallets to unload here. Took 5 minutes to unload me 3 hours to receive bills. I can't stand a lazy person. And I found one here.

Such horrible customer service and a place to deliver checked in at 6 checked out at 18:00 to get 6 pallets unloaded. appointment was scheduled for a 6 AM and checked in early than that. US food in general horrible company to deliver to but this one especially very bad one. People stop taking US food deliveries to have less frustration and headache, that is what I am going to do after this load. BAD VERY BAD COMPANY TO WORK WITH

This place is becoming a big joke. Got here last night. Stayed overnight parking. Checked in at 4:30. It is now 10:27. Still no paperwork. Nobody wants to check on the paperwork they overcharge on the price for unloading. I wouldn't recommend this place to anybody. This place can go to hell as far as I'm concerned

Documentation process is too slow, I am here over 4hrs after offloading. Please hair professional.

This is my first time at this US Foods and I gotta say it made up for the other ones. The guard was very nice and we had a good laugh this morning. Everyone was very professional I even got help with the electronic lumper fee. Thx, to the entire crew.

This place isn't too bad. All the people I came into contact with were pleasant. They are easy to find. There's plenty of room to maneuver in their lot. They do have parking before the guard shack and you can park overnight. DRIVERS....do yourself a favor....when you arrive nose in park in one of the spaces before the guard shack. Take your dot#, truck plate, and trailer plate with you when you go to check in at the guard shack. The only reason I docked one star is it took longer to get the paperwork back than it did to unload the trailer. Overall...I spent about two hours on their lot.

For the drivers: if your coming from Homles rd turn on bledose rd and then turn at the first left if your coming from hickory hill you can turn on grocery rd and keep straight. when you get here park in the staging area by the guard shack or they have a little circle drive that you can park. Walk to the guard shack to check in then you will have to check in again at the office in front of the staging area. I came her on 10/4 around 7am for the first time. The black lady with red hair that works in the guard shack is completely and utterly rude for no reason at all. I walk in smiling saying hello how are you doing then she looks at me and says "what you want" smh. I told her it's my first time here and i don't know we're to go. Her response was "well your company should have told you what to do before you got here". I told her all I need was to know were the shipping office is. She said it's at the corner of the building. Turns out the shipping office isn't at the corner of the building but in front.The people here are soooooo rude and unprofessional for no reason at all. If your doing a drop and hook it's a fairly easy in and out if your doing a live load/unload I'll pray for you lol. Check in office is by dock door 27, have to ring the bell to be let in. Public bathrooms available

The staff was great their drivers must get paid enough to be speeding thur yard and blowing their horns cutting off drivers trying to get back into dock

Don’t come here unless your next load is pre-loaded. Booked this load to get to the money load, now they making me late for the load that matters. I don’t understand why warehouses like this want you to be on time, only to make you late for your next pickup. The other warehouse want me to be on time too.

After reading some of these reviews I was expecting a nightmare but it was the opposite everyone was polite and professional. I had a 6am appointment got a door at 6:20 and done at 8am and I had a full truck .

Lady at the guard shack was very friendly, and polite, but them cap stone people are some of the ruddest SOBs. Whatever their name was don't explain anything, and then wants to get an attitude. Arrived early, and was able to chill in the holding area, then stayed in the door for an hour for like 4 pallets, and then charged $100+ makes no sense to me. But whatever I guess.

If your a trucker coming here for the first time just know you got to make a turn into E Holmes/Bledsoe Road. I went through a lot of stress to find the entrance for check-in for Semi's. The address listed is employee parking.

Checked in at 5:00 am for 6 am appt. got a door at 5:45 and was done and left at 7:45. People are nice, restroom,overnight parking

People Are very slow don't tell drivers what to do in checkin and docks...

US Foods checks all employees for corona to protect us and the customers products. It's also great place to work, and they have great food. I'm blessed... I hope to retire with US Foods.

Ample overnight parking. Nice guard and lumpers. One of the best food DCs to deliver to.

I an over all great experience. They were polite when interacting with me. Unload time was about average for the food industry. Everything was very organized and smooth sailing.

0 star being here the whole f.... day just 11 pallets

Overnight parking safe...no restroom and not pet friendly...parked outside the gate and just told I can't let my dog out to pee..slow unloading and even slower paperwork

Paperwork takes forever and people there rude & unprofessional

Is not 24/7. Is from 5 am to 3pm. But broker said 5am to 12pm. Concret no body now. Strict appointment. Come 05/27/20 14:46pm an check out second day 9:30 am. Be careful. Available overnight parking. No restroom. In inside when you park at dock they have.

Arrived early for appt. Stayed for ovrnt parking. Check in 0430. (Recvs open till 12noon) Pulled nose in to avail spot. Waited 20mins for a door at 0545. Backed in. Took PpWk to office at 0600. Red lighted even before going to office. Green light 0635. Out 0745 Restroom avail in Office/check in. Everyone was friendly and helpful.

Simply bad old lady at the window super uber crazy old lady i think her ex drive truck

4 hours waiting time to get my paperwork

6 am appointment. Check in starts at 5:15. As others said you'll need truck and trailer licence plate numbers at guard shack for check in. Was in a dock by 5:30 and empty by 6:30. They said I should have my paperwork by 7:30. One note of concern. I was in door 12, they park there trucks just across from the docks. This makes it extremely hard to back in if trucks are already in the docks.

Nice place and security is nice, in and out quick unloading

Take forever to unload and get paperwork. 🙄🙄🙄

This is by far the best US foods in the nation. Appt- 07:00, woke me up at 05:30. Rolling out the gate @ 07:15. Got me in early and out fast!!!!

1.5 hours for check in, unload, and check out. Can't complain. Keep up the good work!

Nice people at the guard shack and the unloading was quick, but usual issues with capstone, overcharging and taking forever with paperwork.

Slowest dock ever... they change your drop time without telling the driver and then refuse to give any info once you're finally unloading...

I love coming here ! They handle they business here . Front gate lady officer towns in so sweet in transparent! Always love coming here ! Not one bad experience in I come often . 4.5 stars not a q

03 Oct Monday..... Arrived at 8:50 for a 9:00 a.m. appointment.... You got to park in the staging area before you check in make sure you have your truck license plate, truck DOT number and trailer license plate number..... Receiving is next to dock door 21.... I received a door assignment as soon as I checked in after I checked into receiving unloading started immediately currently waiting for a phone call for paperwork and it's now 10:16 a.m.

They got me in quickly but when you get docked be prepared to stay awhile. They don’t get in no hurry and could careless if you have another appointment to make. Still waiting and have been on dock for 4 hrs 🤬

Good

Nice people very polite, took a while to get in a door but once i did they got me loaded fairly quick

Honestly I don't understand why the complaints. I delivered here on Labor Day. My appointment was at 6am. Checked in at 5:45am was backed into a dock by 6am. Out of the location WITH pod by 8AM. Security everyone was cool! No complaints. Had parking and everything.

The staff are polight. They are fairly quick to unload. Be advised receiving hours are in the morning only. Limited parking on side streets. Overall the employees made it worthwhile to deliver here. Thank you guys for your hard work. #LTIPROUD

Everything is good...Jenni from security is the best! She explained everything... Thanks!

I was at Kroger distribution center

There is no parking inside the fence but there is room for about three trucks in the cul-de-sac just passed it and room for about nine trucks to Stage outside of the gate

AWESOME

2 hours unload, Not bad for us foods.

They were fast

appt at 7am out by 11am overnight parking allowed!

Great service and great people

Great people okay unloading

👍

this is one of the worst places I've ever been make sure if you are white expect to wait very unprofessional people that is the lumper's anyway

Nice person there unloading fast only 1hr good to go

It took them a while to unload me. And I really didn't have much on the back of my trailer.

This place doesnt care about drivers time. I get that they have to sort and count product, but these people have been "counting 2 pallets" for over 4 hours. Bring your breakfast lunch and dinner if you plan on delivering here.

3 1/2 to unload . I entered at 12 pm and I am leaving at 3:30 pm the problem I have is that my next delivery is in Charlotte nc, at midnight, it's 620 miles and at night, it makes me sleepy

Friendly truck driver facility