2/5 BEY C. 2 years ago on Google
My
husband
and
I
visited
the
museums
last
month.
Unfortunately,
upon
arrival
we
were
greeted
with
very
poor
customer
service
from
management.
We
both
work
for
National
Museums
Liverpool
and
had
planned
a
lovely
south
coast
trip.
Working
for
national
museums
you
gain
free
entry
to
all
the
national
museums
in
the
UK.
Therefore,
we
called
ahead
in
advance
to
ensure
everything
would
be
okay
on
the
day
of
our
visit.
The
guy
on
the
phone
was
very
helpful
and
explained
that
as
long
as
we
provide
our
museum
ID
there
should
be
no
problems.
Unfortunately,
this
wasn’t
the
case.
The
manager
who
served
us
was
very
patronising,
condescending
and
ignorant.
I’m
not
sure
if
he
was
new
(the
brunette
guy
with
painted
nails).
He
had
us
there
for
around
20
minutes
continuously
asking
our
names
etc
and
who
we
work
for
(after
providing
him
with
our
ID).
He
exclaimed
he
knew
nothing
about
it
and
as
we
explained
our
prior
phone
called,
he
responded
with
“I
don’t
think
any
guys
were
working
that
day?”
Almost
insinuating
that
we
were
lying?
It
made
the
vibe
super
weird
and
awkward.
He
finally
called
someone
and
eventually
let
us
in.
It
set
the
day
off
in
a
negative
light
but
we
quickly
decided
to
brush
it
off
as
we
didn’t
want
to
let
his
attitude
ruin
our
day.
The
highlight
for
me
was
the
HMS
Victory
-
the
audio
tour
really
brought
the
ship
to
life.
I
think
maybe
the
management/
staff
need
some
training
on
how
to
deliver
a
high
standard
museum
customer
service.
We
visited
on
08/07/21
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