1/5 Elaine P. 5 months ago on Google • 9 reviews
After
booking
and
coming
to
the
Werribee
Mercy
IMed
for
majority
of
my
pregnancy
had
the
worst
experience
today
while
trying
to
book
a
36
week
scan
in
because
of
a
receptionist
named
Kylie.
Inspite
of
explaining
to
her
multiple
times
that
I
have
come
into
the
radiology
multiple
times
and
gotten
the
scan
done
on
the
6th
day
of
the
previous
week
she
was
adamant
that
she
would
not
book
it
in
on
35
weeks
and
6
days
and
I
needed
to
go
follow
up
with
the
doctor.
The
outpatients
clinic
that
I
had
to
go
back
to
was
shocked
she
would
make
such
a
request
but
by
that
point
I
was
so
overwhelmed
by
the
whole
process
(cue
34
week
hormones)
that
I
was
in
tears
at
the
outpatient
clinic.
Turns
out
the
radiology
did
not
even
have
appointments
on
the
Friday
I
wanted
and
she
didn’t
even
bother
to
check.
There
was
no
empathy
for
a
pregnant
person
running
around
trying
to
make
these
appointments
and
there
has
never
been
any
coordination
between
the
radiology
and
outpatients
clinic
inspite
of
being
in
the
same
hospital.
This
one
experience
has
tainted
my
otherwise
positive
experience
of
the
hospital
and
I
med.
I
understand
protocol
and
process
but
she
was
just
simply
a
rude
person.