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Frequently mentioned in reviews: room (14) hotel (10) Potsdam (9)
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  • 1/5 tomer s. 1 year ago on Google
    This hotel was my worst experience in Potsdam! We reserved a room from the hotel's website for one night. We asked for a non-carpet room and anti-mite bedding (due to allergies). One of the staff called us back within couple of minutes, and told us that if we want a room with no carpets we can "upgrade" to a studio which has no carpets (as can be seen in the hotels photos). Stating that the room is bigger, quieter and courtyard facing. On arrival, we were 'greeted' by receptionist very eager to just go home. On our way to the room the courtyard view turned out to be a parking space. Inside the room, there were TWO large, dusty unclean carpets, no bathrobes and an old bottle of water. The bedding was not anti-mite, nor fresh. Above all, the toilets were not cleaned - with brown feces marks on them. Going back to the receptionist - it seemed that she cared more to go out before traffic than our situation. She said, that this is the only room "without carpets" and that "these are only small carpets and you could deal with those" - nothing to say about the toilets, and that we won't be able to find another available room in all of Potsdam in such a short notice. Needless to say that we left. So, go and see beautiful Potsdam, but stay away from this place.

  • 5/5 Anastasia V. 1 year ago on Google
    Massive bathtub and spacious bathroom in general. Great location and lovely view to the Gate from the suite. The only downside - the bed was divided in two - not comfortable for a couple.

  • 5/5 KC C. 1 year ago on Google
    Very nice hotel in the heart of the city. Facility looked very well maintained, and staff was friendly. Access to room a bit confusing - seemed like there were 2 wings to the hotel and you had to zig zag a bit

  • 5/5 Steve M. 1 year ago on Google
    A lovely hotel well situated in the older part of Potsdam. Clean rooms and friendly staff made this a great short break.

  • 5/5 Adam T. 2 years ago on Google
    Best location in Potsdam in the center of it all. Close to shopping, eating and San Souci. Clean, modern and more than comfortable. We loved the breakfast buffet and the lobby bar with handmade fresh beverages and gummy bears for the kids. A tip - they have a 3 bedroom family room with 3 separate bedrooms and a large kitchen dining room. We loved it as we were 6 people.

  • 5/5 gernot s. 1 year ago on Google
    Nicely located in the heart of Potsdam, great hospitality, nice personnel. Rich breakfast. Good value.

  • 1/5 Oscar L. 2 years ago on Google
    Booking was made on Expedia and pre-paid for prior to arrival, but was still charged by receptionist Lea Kluge at check-out. A refund was promised and carried out on the credit card terminal but 2 weeks on the refund has still not appeared. An email sent to the hotel 5 working days ago (address provided by the receptionist) to verify the refund status went unanswered as of this review (the refund was processed by manually entering the credit card information, but the print-out slip had most of the information censored). The hotel was also difficult to navigate with luggage due to random stairs on the same level. Included in the room was also a very interesting price list for every single item in the room (e.g. writing pad), including amenities which other hotels will include for free.

  • 5/5 Nico N. 2 years ago on Google
    If you've never visited Potsdam, then you're missing out. It's a beautiful town just outside Berlin - gorgeous cobbled streets and the most beautiful lake nearby (you can walk - 30 mins). The hotel is exceptional - really lovely staff, extremely comfortable rooms and nab in the centre where there are numerous bars and restaurants.

  • 3/5 Emad A. 1 year ago on Google
    More like a three-stars hotel No elevator to the rooms

  • 5/5 Jiri K. 1 year ago on Google
    I had very lovely stay here. It started with flawless online check-in and ended with instant checkout (invoice was ready). The location is ideal for city center walks and sightseeings. There are plenty od restaurants, cafes and shops nearby. The rooms are spacious, clean and very well soundproofed. I also liked the smell of the room parfume. Beds were comfortable, pillows soft and flat, but there is an option to get new ones. The only missing thing was tea and coffee service. Minibar is available. The dinning are and reception is cozy and designed in nice and stylish architecture. The brekfasts were rich and delicious. The staff was professional and friendly. Recommended 👍🏻

  • 5/5 Roland B. 9 months ago on Google
    Wonderful hotel at the best location in Potsdam. Great customer service, very clean rooms in a romantic ambiance. Highly recommended

  • 5/5 Christopher C. 3 months ago on Google New
    Great hotel, can only recommend. We stayed in the 3 bedroom apartment which looked newly renovated and was a great value considering the space and location. Staff was very friendly as well. Would recommend for anyone visiting Potsdam


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