1/5 Armando Reques L. 4 years ago on Google • 27 reviews
I
have
a
reservation
at
this
hotel
to
travel
May
1
through
Booking
at
a
non-refundable
rate.
It
was
a
family
trip
that
has
cost
us
a
lot
to
plan
and
with
which
we
were
excited.
After
confirming
the
state
of
emergency
in
Spain
and
the
Czech
Republic
it
was
obvious
that
it
was
impossible
to
make
the
trip
and
we
asked
this
hotel
to
allow
us
to
make
a
cancellation
with
a
refund
(cancellation
meant
losing
all
our
money,
around
€700).
The
circumstances
were
exceptional.
We
try
to
speak
on
several
occasions
with
the
hotel,
who
always
send
us
a
short
answer:
"It
is
not
possible."
They
never
offered
other
options.
We
had
to
claim
through
Booking
that
the
only
thing
they
have
offered
us
is
to
say
THIS
WEEK
a
new
travel
date,
when
we
do
not
know
when
we
can
return
to
travel
normally.
I
don't
want
to
repeat
this
experience
until
I
am
sure
I
can
travel
safely.
When
I
pay
for
a
hotel
I
pay
for
a
service.
I
accept
the
non-refund
conditions
when
I
am
the
one
who
cancels
the
trip.
But
in
this
case
neither
Spain
nor
the
Czech
Republic
allow
international
mobility
and
tourism,
which
is
why
it
exceeds
the
reservation
conditions.
It
seems
to
me
an
unfair
and
selfish
treatment
by
this
hotel,
which
has
made
us
not
want
to
stay
in
it
and
for
now
neither
Prague
nor
the
Czech
Republic.
Given
the
circumstances
I
do
NOT
recommend
this
hotel
to
any
international
traveler.
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