5/5 Rolmes S. 6 months ago on Google • 2 reviews
I
recently
had
the
pleasure
of
dining
at
Rooftop
for
a
friend's
birthday
celebration,
and
overall,
it
was
a
pleasant
experience.
The
exceptional
service
and
the
staff
members,
particularly
the
restaurant
manager
Miranda,
made
our
visit
truly
memorable.
Upon
arriving
at
Rooftop,
we
were
greeted
warmly
by
the
staff
and
shown
to
our
table.
The
ambiance
of
the
restaurant
was
charming,
with
a
lovely
rooftop
setting
that
provided
a
pleasant
atmosphere
for
our
celebration.
The
menu
offered
a
decent
variety
of
dishes,
but
I
must
admit
that
the
food
itself
was
only
average.
The
flavors
were
satisfactory,
but
nothing
stood
out
as
particularly
remarkable.
However,
it
is
important
to
note
that
we
were
a
large
party,
and
mistakes
or
misassignments
can
happen
in
such
situations.
Unfortunately,
when
our
food
arrived,
there
was
a
little
misunderstanding
regarding
the
order.
However,
what
truly
impressed
me
was
the
swift
response
and
accountability
demonstrated
by
the
staff.
As
soon
as
they
became
aware
of
the
mix-up,
they
took
immediate
action
to
rectify
the
situation.
Miranda,
the
restaurant
manager,
personally
intervened
and
ensured
that
our
food
was
prepared
and
served
as
originally
ordered.
Her
attentiveness
and
willingness
to
go
ABOVE
AND
BEYOND
to
resolve
the
issue
were
commendable.
Not
only
did
Miranda
ensure
that
our
food
was
corrected,
but
she
also
took
the
initiative
to
remove
the
affected
items
from
our
bill.
This
gesture
of
goodwill,
along
with
her
sincere
apology,
demonstrated
a
commitment
to
customer
satisfaction
that
deserves
recognition!!
Throughout
the
evening,
the
staff
members
were
attentive,
friendly,
and
accommodating.
They
made
sure
that
our
needs
were
met
and
provided
prompt
service
whenever
required.
Their
professionalism
and
positive
attitude
contributed
greatly
to
the
overall
dining
experience.
While
the
food
at
Rooftop
may
not
have
been
outstanding,
the
exceptional
service
and
the
efforts
of
the
staff,
particularly
Miranda,
left
a
lasting
impression.
The
restaurant's
prompt
response
to
the
misunderstanding
and
their
commitment
to
making
things
right
were
truly
commendable.
I
would
recommend
Rooftop
to
others,
not
only
for
its
pleasant
atmosphere
but
also
for
the
exceptional
service
provided
by
the
staff.
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