1/5 Mehul J. 3 years ago on Google
A
disappointing
and
frustrating
experience.
We
booked
a
room
in
the
hotel
for
two
days,
of
which
we
eventually
had
to
cut
back
to
one.
At
the
time
of
writing
this
review
the
hotel
is
new
and
is
only
3
weeks
old
(as
per
staff
comments).
Following
are
my
experience
from
the
check-in
to
checkout
1.
We
booked
the
room
with
the
window,
on
arrival
we
were
told
that
this
room
isn't
available
as
AC
is
not
working
(new
hotel?)
2.
We
were
allotted
another
room
which
had
a
broken
mirror,
and
a
friendly
mouse
who
would
make
errands
the
whole
night
from
lobby
to
room
via
the
door.
Have
alerted
front
desk
of
this
issue,
got
no
response.
3.
Whenever
we
need
to
leave
the
hotel
we
need
to
give
back
our
keys
to
front
desk
(state
of
art
procedure
never
seen
in
India
before)
4.
On
2nd
day
morning,
we
were
requested
to
vacate
the
room
and
move
to
another
room
(which
had
a
technician
in
it
fixing
something).
We
politely
accepted
the
request
and
moved
our
luggage
to
common
area
(as
guided
by
front
desk)
since
another
room
still
had
technician
in
it.
This
is
11
AM
in
the
morning,
our
luggage
is
with
front
desk
in
common
area
(accessible
to
anyone
and
everyone).
Since
we
had
plans
to
go
out
at
11,
staff
told
us
they
will
move
the
luggage
when
room
is
ready.
5.
We
come
back
to
hotel
at
9
PM,
a
total
of
10
hrs
have
passed,
and
our
luggage
is
still
lying
in
the
open
in
the
comman
area.
Amazing.
Front
desk
tells
us
that
they
were
too
busy
the
whole
day
to
move
our
luggage
to
the
room
as
they
promised.
Management?
Who
will
be
responsible
if
our
luggage
was
lost?
6.
Moved
in
the
new
room
only
to
find
that
the
lock
is
not
working
properly
and
at
10
in
the
night
we
are
locked
inside
our
room
and
were
only
able
to
get
out
after
the
staff
came
and
put
some
real
effort
to
unlock.
Cherry
on
the
cake,
the
telecom
of
the
room
was
broken,
so
basically
no
way
to
reach
the
front
desk
for
help
while
you
are
locked
inside.
A
hotel
is
not
just
about
fancy
rooms
(with
broken
stuff),
it's
also
about
hospitality,
management,
and
attitude.
Get
it
right.
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