this text concerns private medicine, I have never used the clinic's other services. Poor experience. Period. When I registered, I was told that I would have an appointment within 48 hours. For my last appointment, I called to see my doctor and it took two weeks before they called me back to give me a date a week later. We have reached a deadline of three weeks, a little more than 48 hours, let's say. I arrive at the appointment in question in advance and just before going in, I receive a call to tell me that my doctor will not come in that day and that I will be called back, one day, to give me another appointment. Furious, I ask if there isn't something that can be done so that I don't have to travel a second time and miss 3 hours of work, again, and I am informed, at that moment, that my appointment could be replaced by a telephone call. Again, I don't even have an idea when this call will take place. This all raises several questions, in my opinion. Why was I asked to travel the first time? Why when we cancel an appointment hours in advance, we have to pay $100 while the doctor can easily cancel ours without real notice? The real question, in fact, is rather: Why am I less well served and treated than when I don't pay a penny by going to the public. All this to say: don't make the same mistake as me, continue going to the public or try going to another private clinic.

I love this clinic but WAITING ON THE PHONE my God!!! you have to take time off work to get an operator on the line! I give 1 star for that; but I give 5 stars for my Dre. Diane Hebert. I come back years later to reread my comment and leaving this wonderful doctor, I regret not having had the chance to meet a single doctor of her caliber! This lady is a REAL doctor! Everyone I met subsequently were loyal traders trained or sold to BigPharma.

We will have to review the services of the receptionist(s). The one I spoke with uses a very curt tone, as if I'm disturbing her in her work. No empathy or warmth in the tone (unless it's the policy at reception). However, the nurses and doctors are so friendly. Having worked in customer service, the basis of this service is the warm welcome and welcoming tone. We recognize that we need them to have an appointment, but that does not give them the right to provide a terrible welcome.

Excellent service! (Physiotherapy) Having pain in my knee (meniscus), the first treatment was painless, the doctor listened more than adequately and all in a clean clinic that is good to visit! Entrust your care to this staff!

Private Family Clinic; I strongly advise against it. In fact it is an office because Doctor Gagné is the only doctor and she is there 2 days a week. So I paid for family follow-up, more than $500 per year, but the service is not as good as the public. We try to call and they almost never answer, we leave messages they never call back, when we finally get someone on the phone they offer us a minimum of 3 weeks of waiting... with or without a pandemic. My son seems to have an ear infection, the secretary suggests I put him on the waiting list, we're walking the talk. We wonder if there is really anyone on board in this.

Unable to speak to the receptionist to find out when the next doctor's appointment is scheduled. After 30 minutes of waiting, the line cuts. Another clinic where you are just a number and the receptionists are paid to do nothing.

Très arrogante la réceptionniste, on a juste l'impression qu'elle veut se débarrasser de l'appel, un peu de patience et d'écoute sont les premières qualités d'une réceptionniste-standardiste, il me semble !

The wait is not long, nice waiting room with plenty of seating

(Translated by Google) Fantastic home, Dr listening who takes your health to heart. (Dr Drouin) very acceptable wait time; less than 30 minutes in non-private family medicine. Nurse, very nice. In short, I kept my record at this clinic despite a brief stay of 24 months in Montreal because of the service. One small flat, the telephone system. It happened to me on a few occasions to be flusher for no reason or that people do not answer me. In my opinion it is a technical problem. thanks to the whole team (Original) Acceuil fantastique, Dr à l'écoute qui prend ta santé à Coeur. (Dr Drouin) temps d'attente très acceptable; moins de 30 minutes en médecine familiale non privée. Infirmier, très sympatique. Bref, j'ai garder mon dossier à cett clinique malgré un bref séjour de 24 mois à Montréal à cause du service. Un seul petit bémole, le système téléphonique. Il m'ai arrivé à quelques occasion de me faire flusher sans raison ou que personnes ne me réponde. À mon avis c'est un problème technique. Merci à toute l'équipe

(Translated by Google) When the public did not find any establishment for a pregnancy monitoring, because of a saturation of the services (according to the secretariat of the CHUL), we were able to count on Mrs. Fortin as well as Dr. Gagné. Both were very attentive and exemplary professionalism. A big thank you to them. (Original) Quand au public nous ne trouvions aucun établissement pour un suivi de grossesse, du fait d’une saturation des services (d’après le secrétariat du CHUL), nous avons pu compter sur Mme Fortin ainsi que le Docteur Gagné. Toutes deux ont été d’une grande écoute et d’un professionnalisme exemplaire. Un grand merci à elles.

Très difficile de communiquer avec la clinique. Il vous laisse sur la boîte vocale à l’infini sans même pouvoir laisser de message. Aucun soucis pour le client.

(Translated by Google) Very long wait times on the phone. Each time I wait longer on the phone than in the room. And the repetition of the announcement of Doctor Maurice in loop !! It's almost a subliminal message. As for the reception at the clinic, the 5-star service is impeccable (Original) Délais d'attente au téléphone très long. À chaque fois j'attends plus longtemps au téléphone que dans la salle. Et la répétition de l'annonce du docteur Maurice en boucle!! C'est presque message subliminal. Pour ce qui est de l'accueil à la clinique du service 5 étoiles est impeccable

I've called 3 times this morning, no answer, on hold for many minutes. No appointment available with my doctor. Since 2020 the doctors' counter referred my file to this place and the service is really absent.

I want to make an appointment following analysis information, I was previously told that I could on 03/29 or 03/31, on their site the only possibility is Telephone appointment on 04/12. I call, 30 minutes on the phone, nothing at all, just a burst of voice and nothing more, we wonder what the Secretariat is doing, not even a courtesy message waiting

(Translated by Google) Very nice welcome from the receptionists! Dr. Simon Villeneuve, one of the best doctors I have had. Stéphanie Demers, an outstanding social worker. I highly recommend this clinic, not to mention that it is very well laid out! Thanks to the whole team :) (Original) Très bel acceuil de la part des réceptionnistes! Le Dr Simon Villeneuve, un des meilleurs médecins que j'ai eu . Stéphanie Demers, une travailleuse sociale hors pair. Je conseille fortement cette clinique, sans compter que c'est très bien aménagé ! Merci à l'équipe au complet :)

(Translated by Google) Excellent service, courtesy and speed. The meeting time is respected Thank you to the entire Cité Médicale team (Original) Excellent service, courtoisie et rapidité. L'heure de rendez-vous est respecté Merci à toute l'équipe de la Cité Médicale

Physiatrie c'est très bien en autant que vous ayez le bon médecin le meilleur le Dr Parent

Thank you to you the person who took my call Wednesday morning and seeing my helplessness on the line for my boy was validated higher up, with my former family MD the veracity of our conversation to remind me and announce to me that Dr agreed to receive my little man. This emotional involvement on your part to give me the best service is greatly appreciated. You are an angel! You took my call, although very disappointed and discouraged, I hung up politely. Well done! I hope you recognize yourself ☆