I bought it about 4 years ago. CPAP which came super hot, after persisting with me for months they exchanged it. My new CPAP does not heat up, but it was not programmed, so I could not use it, I ended up finding on the internet how to program it and since then no more problems. I even bought a second one since I work on the road, never a call back for maintenance or anything else. Really #@$&( service.

I registered for the Philips recall on their site in August 2021 and I still have not received any response from you regarding the replacement. Several of my friends who suffer from sleep apnea and who were followed by companies other than you, received their replacement machines after only 3 months following their registration for the recall. Is it me or is there negligence on your part??? I need to replace my machine so I am seriously considering doing business with a company that is more attentive than yours. From a customer very disappointed with the service you offer!

(Translated by Google) Service not very fast, they forgot to send my results for my prescription! More than a month of waiting. Friendly staff nonetheless. (Original) Service pas très rapide, ils ont oublié d'envoyer mes résultats pour ma prescription ! Plus d'un mois d'attente. Personnel malgre tout sympathique.

I received confirmation from the Phillips company for the change of my 2 machines. Unimedic have the 2 machines in their possession. But they refuse to give the second machine in the name of my partner, because she is not a customer of theirs. They told me he would keep the machine. I call it theft. Very poor customer service.

(Translated by Google) I don't recommend...attract people to appointments and when they get there give other speeches than on the phone. I lost my time and a day off because of bad information given. (Original) je ne recommande pas...attirent les gens aux rendez-vous et rendu sur place donnent autre discours qu'au téléphone. J'ai perdu mon temps et une journée de congé à cause d'une mauvaise information transmise.

(Translated by Google) 0/5 Avoid this business, their only professionalism is to extract your money. Smart home and shop, but elsewhere than this business. (Original) 0/5 Éviter cette entreprise, leur seul professionnalisme est de vous soutirer votre argent. Soyer intelligent et magasiner, mais ailleurs que cette entreprise.

Worst customer experience ever!!! I bought a sleep apnea machine from them and when it comes time to honor the warranty, I have to pay $125! Fees that were non-existent when purchased in 2020 and since April 2023, the fee has gone from $0 to $125 to see a respiratory therapist. So I'm stuck with a machine that doesn't work.

In concert with the IUCPQ sleep clinic, you have done a very good job!!! Initially, you started with 2 holds. Everything was against you. In addition, you had a stupid face who didn't want to know anything and who only relied on his sleeping habits which should have prevented me from using my CPAP. But I was a case diagnosed by the doctors and who had to use it. I still remained open to the arguments that these health professionals presented to me. By contrasting the advantages versus the disadvantages, my body simply expressed itself and the “pros” supplanted the “cons” (by far). Against all expectations, for almost a year, I haven't used it for two weeks. Only ten days in Ireland and a weekend spent in the woods north of LaTuque. Plus, even though I didn't know if my insurance would reimburse me for it, I paid for it completely out of my pocket because it gave me back the sleep I needed.

Excellence and diligent annual consultation.

Personnel très diligent:serviable et compétent ,ils nous aident dans une démarche pas toujours facile... mais dont les résultats valent la peine! Pour améliorer notre sommeil 😴 et ainsi aborder le quotidien de la meilleure façon...soyez patient car...c’est aussi vos proches qui verront la différence 👌🏻

(Translated by Google) Very good therapist. Good follow-up. Good listening and openness that gives solutions to problems related to the use of the device. My sleep has greatly improved! (Original) Tres bon therapeute . Bon suivi. Bonne ecoute et ouverture qui donne des solutions aux problemes relies a l utilisation de l appareil.Mon sommeil s est grandement ameliore !

(Translated by Google) Very good clinic for sleep apnea. Caring staff and patient. Appointment quick and very flexible. I recommend with eyes closed. (Original) Très bonne clinique pour l'apnée du sommeil. Personnel attentionnés et patient. Rendez-vous rapide et très flexible. Je recommande les yeux fermés.

Worst customer service! I will never again do business with this company for annual parts replacements for my CPAP. We can't get them back at the clinic, it's been a month since I paid and still nothing! I try to buy local but Amazon offers the same products at a fraction of the price and reads in 3 days max!

Very dishonest practice, gives you a defective machine and then wants you to pay $100 to exchange it and cover the legal warranty.

I copied this text because that's exactly what I think too. Bad experience ****Avoid this company, their only professionalism is to take your money. Be smart and shop around, but somewhere other than this company.*****

Very good services I recommend!