5/5 Jenny 1 year ago on Google
The
first
time
we
visited
this
hotel
about
everything
went
wrong,
the
room
wasn't
ready
in
time
(had
to
sit
over
1
hour
waiting
in
limbo
in
the
reception
hall),
AC
not
working,
broken
elevator,
key
cards
not
working
and
anything
but
a
pleasant
breakfast
experience.
After
giving
feedback
we
were
personally
contacted
by
the
hotel
director
who
offered
us
a
complementary
free
nights
stay.
We
accepted
since
we
had
the
need
to
go
to
Stockholm
again
and
this
time
everything
was
perfect.
As
one
expects
at
a
hotel
stay.
We
visited
the
spa
which
was
really
nice,
staff
was
friendly
and
helpful
and
the
rooms
are
newly
renovated
and
very
fresh.
Nice
breakfast,
this
is
a
hidden
gem
and
we
will
surely
go
here
again.
Easy
access
to
Stockholm
city
the
hotel
is
situated
just
50-100
meter
from
the
commute
train
to
Stockholm
city,
only
one
stop
from
the
hotel
to
Mall
of
Scandinavia.
Really
impressed
by
the
managers
approach
to
a
complaint,
we
did
not
expect
any
compensation,
they
really
take
pride
in
keeping
the
customer
happy!
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